Welcome to Our Boutique Hotel in Edinburgh City Centre Situated at the intersection of some of Edinburgh's most historic streets, The Radisson Collection Hotel, Royal Mile Edinburgh invokes the city's vibrant, creative and charismatic appeal - injecting new colour into a dramatic and storied backdrop. The central location of our five-star Edinburgh hotel makes it the perfect starting point from which to explore the city. Step out onto the world-famous cobbles of the Scottish capital and discover centuries of history intertwined with stunning scenery and memorable attractions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
City View
Languages Spoken
English
Location
1 George IV Bridge, Edinburgh EH1 1AD Scotland
Radisson Collection Hotel, Royal Mile Edinburgh
3,650 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Booked this for a special occasion. The receptionist was very welcoming and friendly. The hotel is very security conscious and you need your key to access it . We received an upgrade and had a beatuful room overlooking one of the side streets as some rooms do look onto the royal mile. The hotel is in a great location , you can walk to anywhere from it, with the tourist buses stopping just outside. Few minutes away from the Castle and 5 mins to Princess Street. The hotel is very modern. Room is modern and clean. The hotel does seem quiet but due to current conditions , this might be why. Breakfast is a mixture of continental and cooked - full Scottish, vegetarian , eggs, omelettes, pancakes, rolls, fruit, cereals, yogurts and juices, all just what you need to set you up for the day. Cleaning of the rooms is still taking place each day as some are choosing not to do this during your stay, so this was also unexpected. Parking is at Raddison Blu further down the Mile and if you use sat nav, you’ll find it first and then walk up to hotel which is 5 mins away. Would recommend to stay here.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabio Angelino, Guest Services / Front Office at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Sep 29, 2020
Dear Sheila M, Thank you very much for your review and for your recent stay with us! It's great to see you had an amazing stay and we invite you to visit us again soon! Best Regards, Fabio
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We were so thrilled with our stay at the Radisson Collection! The location and service were superb! Before arriving, I had some questions/concerns that were promptly answered by Melanie ( the general manager). At check in Thomas (guest services) made sure we were happy and offered terrific local restaurant suggestions. So grateful! The photos show views from a junior suite. We stayed in one and I asked to look at others for the purpose of this review (all were equally good) and from the gorgeous larger suite I also “toured” (Wow!) The junior suite offered a super comfy bed and nice-sized attached bathroom in one room and had a second room with one very large comfy chair (perfect to curl up and read in), a long table, second television and plenty of closet space. Plus, those views!! Even though it was a busy time for the hotel (we were there as part of a large meeting) breakfast service was excellent and housekeeping requests (extra towels etc) were promptly met. Also, it’s hard to imagine a better location. The hotel is close to key sights, museums, shops, and restaurants. We would happily stay here again!
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelanieN1038, Manager at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Jan 9, 2020
Dear FoodieTravelFun, This review has made my day and its only 10am :-)! I am so pleased you had such a great stay and you were satisfied with every service interaction that you had with the team. I will be sure to read your feedback out to the team at this mornings team briefing. Kind Regards, Melanie
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Our stay at the Radisson Collection hotel on the Royal Mile,Edinburgh, was fabulous. Under the difficult restrictions during COVID-19, the hotel was immaculate and provided a freshly cooked breakfast, alongside various cold dishes, each individually wrapped to maintain the highest standards of cleanliness. The staff were helpful on arrival, finding a room that would accommodate my daughter, who had not been on the reservation. The rooms were stylish and comfortable. The hotel is perfectly placed for the Castle,the Grassmarket, Museum of Scotland and many other attractions. We were so impressed by the overall experience, we stayed an extra night. Exceptional!
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabio Angelino, Guest Services / Front Office at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Sep 30, 2020
Dear Duchessdays, Thank you for sharing your great experience. I am glad you had an amazing time with us and that you have appreciated the cleanliness of the hotel, breakfast and the hospitality of our team. We look forward to your next visit in the near future! Best Regards, Fabio
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Well for a 5star hotel I must admit we were a bit disappointed. On arrival at check in we were not given the normal information you would expect to get on check such as breakfast times and check out time. Our room was clean and a good size but no proper coffee only a coffee machine that took a wee while to start working as not filled with water or even switched on and after travelling through heavy traffic for 2 hours we were desperate for a coffee that we ended up going out for coffee. It is all well and good having a fancy coffee machine in the room but not everyone has one and knows how to work one so either have it ready to go or supply coffee sachets after all with the price of a room you expect to be able to just make a coffee. The breakfast was okay but even if you get a cooked breakfast there is not enough of it that you will need to go to the cold buffet table . You did have a lot of choice but I feel it was not worth the price that you pay. All the staff that we spoke with were friendly and polite but doubt I would stay here again as not worth the expense.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelanieN1038, Manager at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Jan 26, 2020
Dear AgnesM924, Thank you for your feedback. I am sorry that you found the Nespresso machine difficult to use. There is a small tent card guide next to the machine explaining how to use it and the different capsule coffee of offer. It is actually very simple, you just turn it on, fill the water tank, insert the capsule and push the button either for espresso or lungo coffee. We do not fill the tank in advance for water hygiene reasons, the same as we would never leave a kettle filled or an iron. Speciality coffee is also available in our bar or via room service. We are currently undergoing a refurbishment in the restaurant and part of this is the installation of a hot buffet. This should be completed this week. This will mean that you can help yourself to hot items and can easily have more if you wish. With our current a la carte set up we can provide more items of request if you would prefer a larger portion. I will raise the point that you made about the lack of information at check in with our front of house team as you should be advised of breakfast opening times and check out time on arrival. Kind Regards, Melanie
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My husband and I stayed for 4 nights with friends. Checked in on Tuesday 10th March Check in process fine , but they did ask to take and extra £200 refundable in the case for meals drinks etc. After unpacking we went downstairs to ask where the bar was , as seen on other reviews about a fantastic quirky bar. Reception told us it was closed at the minute and had been moved upstairs for the time being. So off we went , to be confronted to what looked like a deserted empty restaurant ( which it is , breakfast is served here ) no couches, just tables set for breakfast ( very strange ) no ambience, we had 1 drink and left. So after 2 evenings of the hotel bar being closed I asked on the 3rd evening what was going on , and why were we not informed that basically your lounge area , the hub of a hotel is closed and I’m not quite sure you felt the need to take £200 (£400) off as a floating deposit of both rooms where we could not spend it. George the night manager was helpful as he could be and offered to take off the cost of 1 breakfast we had , and the mini bar could be ours for free , this was for both rooms. To be fair this was Thursday evening and I wasn’t about to start drinking the mini bar at 9pm , I was coming in from an evening out. I thanked him for his help. Roll on Friday , we arrived in from our evening out , to get a call from our friends to see if we had noticed the mini bar ( her husband wanted some pop ) Whilst we were out they had stripped the fridges contents and taken the sweets from a side table and a bottle of red wine from the glass display.. hey what’s going on. We telephoned reception , no one could give us a clear answer. On check out we spoke to Barbara on reception who told me she was the manager. When I spoke with my disappointment of our experience, no bar , no mention of no bar at check in or on booking .com and why the mini bar was emptied, She basically stone walled my questions. There was a bar upstairs she said ( well it’s not really is it ) The reason our fridge was emptied was that they were putting new fridges in the rooms and they needed to be cleared. Really , so why were the sweets and red wine taken Also seemed to be just our rooms , as in leaving I asked a couple was their mini bar stripped .. No! So they offered us one thing , and taken it away whilst we were out. Surely if fridges had to be taken out , and it’s contents the fridge itself would have gone they would have informed all guests The fridge was still powered up so no sign for it to be moved. Never again will I stay in a large chain hotel. Smaller hotels just have a better service and staff are not rude like Barbara! Radisson please note, paying guests are quite right to ask questions about a hotels amenities being closed and don’t always want to be fobbed off with lies
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelanieN1038, Manager at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Mar 18, 2020
Dear nellybloggs, Thank you for your feedback. Our bar was closed for refurbishment work and in the meantime our newly refurbished restaurant space was open in the evening serving the full bar menu. Due to the Coronavirus outbreak and subsequent Government advice on social distancing, these areas and temporarily closed until further notice with food and drinks outwith breakfast only being served via room service. The £50 per room, per night deposit is detailed on all booking sites and in the booking terms and conditions. A pre authorisation is taken at check in and is released upon check out. This is standard practice in all of our hotels and indeed most hotel chains. With regards to the mini bars, this is indeed true, they are being outsourced to a third party and the fridges will be removed and replaced. This was the case for all rooms and not only yours. The reason that the wine and sweets were also removed is that although they are not in the fridge they are chargeable mini bars items. The company that are taking over this service in the hotel will provide their own stock items. I am very sorry that you were not satisfied with your stay. Barbara is a valued member of our team as a Duty Manager with many positive reviews so I am very shocked by your comments that she came across to you as rude and unhelpful. I assure you that this was not intentional and apologise on behalf of the hotel. Kind Regards, Melanie
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This hotel beautiful inside and out. When we entered we were greeted by the doorman who was very kind and welcoming. We were checked in by Matt, we got to our room and Our rooms tv didn’t work so once reception was contacted within 5 minutes and engineer called Keith came and swapped it immediately and stayed to make sure it worked. This was amazing service and i hope these men get the recognition they deserve. In the morning we were told breakfast is 7-11. We went down at 10am and waited 30-40 minutes for a table. The tables were dirty and no one was clearing them, there were only 2 staff members that I had noticed. They were stressed and understaffed, we waited another 20 minutes to be served and gave up. When asking reception for my money back I was told this was not possible as this was a packaged deal. Instead they gave me a 5£ complimentary taxi fare to the train station, I quite didn’t feel this was satisfactory as I am sure the breakfast was at least triple this price. Apart from the disappointing no breakfast, the staff are second to none and are willing to go that extra mile for you to have a relaxing stay.
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Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelanieN1038, Manager at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Jan 27, 2020
Dear khubba430610, I am very sorry for the delay that you experienced at breakfast. We are currently undergoing a refurbishment of our restaurant so we are temporarily serving breakfast in our events space which means we have less tables and it has been challenging on a few days where the occupancy has been high. The refurbishment will be finished by Wednesday next week and our new restaurant will feature a new breakfast buffet space which will include a hot buffet which will greatly help speed up breakfast service in the long run. I am glad that despite this you were happy overall with your stay and the service received throughout the hotel. Kind Regards, Melanie
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We chose to stay at the hotel for the first time as an extra treat to celebrate a birthday. Upon arrival I was told my card payment used at time of booking online a week before was declined, I feel this could have been highlighted before arrival as I did not appreciate being told this in front of other guests, it was embarrassing. Luckily the issue was resolved when I used the chip and pin with the same card but could have been avoided if I had been told beforehand as I would have contacted my bank to let them know to allow the payment. The bathroom was well equipped with plenty of mirrors for getting ready, however one of the lights was out on the mirror behind the sink. The shower in the room was fabulous, it was great to have the option between the two shower heads, so one is not committed to using the rainfall shower. It was extra enjoyable to relax before getting ready for the evening in the provided robe and slippers. I had purposely made the slight upgrade from Collection to Collection Superior to enjoy the use of the in-room espresso machine for our morning coffee. Unfortunately, however, the machine only produced around 20 mls of coffee at each button press so I had to stand at the machine to wait for the light then press the button, watch it pour a little then start the process again. We did follow the instructions kindly provided and found a YouTube video but ours was clearly not working properly. We told a member of staff about this issue on leaving as we didn’t want to call down and waste time waiting for a solution while we were getting ready for the day’s activities, I wish I had noticed it was not working the day before. More sugar, milks etc would also be useful, supplies were rather limited so if we did want more hot drinks we would have had to request more supplies after having just 2 or 3 drinks. Overall, the hotel looked welcoming outside and in and the staff were polite when dealing with them. It is unfortunate that I had to experience my hotel stay with the aforementioned gripes, but they aren’t major. Ultimately, this hotel was somewhere nice to sleep for the night to allow us time to spend in Edinburgh Old Town. This hotel allowed us a stopping point which was close to many different attractions.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Room 402 nice view but was a bit noisy, I didn't notice this until we were settled for the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelanieN1038, Manager at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Feb 6, 2020
Dear SSHamilton, Thank you for you feedback. I do not have your booking details however if you booked on a third party website we may not have had your contact details on the booking in order to call you in advance of your stay to change the payment method. I apologise that this information was discussed publically and for any embarrassment caused. The coffee machine is a standard Nespresso machine which prepares an espresso, which you are correct is a very short but strong shot of coffee, or a lungo which is the espresso with a little more water. Personally, I have this machine at home and I make an Americano with it be obtaining the espresso from the machine and topping up with hot water from the kettle as I too prefer a longer coffee. The supplies in the room believe it or not are a brand standard so we have to have 6 coffee pods, 4 teabags, 4 milks etc as part of our room set up but we can provide an unlimited number of top ups on request. I hope that regardless of these niggles that you had an enjoyable birthday trip to the city! Melanie
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I am writing after being totally disappointed with my stay here at Radisson Collection.
Let me first start with my reservation which I made on their website as a member, which included breakfast as I had specifically chosen this option when I made the booking. At the time of check in the receptionist could not see that the room was with breakfast but told me she would check this up and clear it with the management. Late last night I once again logged in to my account on your website to re-check the above and could clearly see that with the rate that I will be paying breakfast is included. This morning when we arrived for breakfast the situation was same as the staff on duty could not see our room with breakfast.
The second and to me a far more concerning matter is that I feel that I have been, like others are undoubtedly also bring deliberately mislead by Radisson Blu. While booking your hotel the usual and common covid notice to be found everywhere did appear informing potential customers about service disruptions which are understandable under the present and ongoing situation. However what I found here after arriving was shocking to say the least.
There was no information on how to approach the hotel and I ended up having to drive around two times before being forced to make an illegal stop so that I could make a call to the hotel for instructions.
Lack of parking space was nowhere to be seen and no prior notice of this was sent. One is expected to stop and drop off luggage in front of the hotel first before going to park the car. With the changes to the roads in front of the property and around, this becomes a challenge to say the least and stopping anywhere is not allowed. No provision is being provided by the property and no information is being given out to the customers.
Only upon inquiring do they inform customers where to park the car, which is at another Radisson and expects them to walk with luggage back to the hotel. While the distance is not much however walking against the slope is not exactly a pleasant experience. I despair to think about old people and people with disabilities making this journey.
Lastly the final shock is to find that this hotel is virtually totally shut with only rooms being provided. Restaurants are shut, all service areas are closed and even the bar is shut, at no point do they take any steps to inform about this to the customers or make a note about this closure on your websites. Leaving ambiguous message in a deliberate attempt to entrap potential customers. Coming from a major company this is shameful and unethical. I take strong exception to this. To top it all with a virtually empty hotel they assigned me a room looking out on to a construction site.
All the above has forced me to rethink whether in future I would continue to support this company whose marketing policies are based upon deception tactics. My written complaint while still in the hotel was ignored.
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Date of stay: September 2020
Value
Service
Sleep Quality
Room Tip:Stay away from this property in these times
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabio Angelino, Guest Services / Front Office at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Sep 27, 2020
Dear bozz2019, Thank you for your review and for your recent stay with us. We do apologise to see you have left unsatisfied; you have also sent us a survey with the same content and I have just replied directly to you. We do hope to reopen our bar and restaurant soon and with regards of the restriction on the surrounding street, Edinburgh Council has recently pedestrianised Victoria Street and closed off our loading bay as part of a project for a greener city. We are in contact with them in order to offer a solution for our guests. Best Regards, Fabio A.
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Booked a junior suite as wanted a dining table to eat takeaways in due to Covid 19 situation. On arrival greeted warmly and complementary upgrade to the paradise suite. Wow this was fantastic with superb view of Arthur’s seat and the stunning old town. Everywhere was spotless and we felt very safe, disposable cups, glasses, etc. Room serviced on request due to Covid. Staff wearing visors/masks and screens at reception desk. One way system and clear signage informing of the guidelines. Didn’t have breakfast and restaurant and bar closed but was aware of this when booking. Will definitely stay here again when next coming to Edinburgh.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabio Angelino, Guest Services / Front Office at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Oct 20, 2020
Dear julieCumbria_u_k, Thank you for taking the time to provide some fabulous scores following your recent stay. I am delighted to see that you enjoyed your time with us and that I will ensure to share your kind comments with our team, as it is always lovely to hear them. We apologise for any lack or limitation in service and we thank you for your understanding. We will be happy to welcome you back again soon. Warm regards, Fabio
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During Covid- we felt the hotel staff members did everything possible to keep the environment as clean as possible. The breakfast staff, the reception staff and the maids were brilliant.
It was a fabulous location, everything was walking distance.
We booked a room with a view and had a stunning view of the city. You could see St Giles Cathedral, the ocean in the distance and some hills. The bed was a bit uncomfortable as it was two single beds put together so had a dip in the middle, but everything else was fine in the room.
All the breakfast options were lovely. The Scottie breakfast was where we tried the best Haggis during our entire trip!
We would recommend this hotel.
5/5
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabio Angelino, Guest Services / Front Office at Radisson Collection Hotel, Royal Mile Edinburgh
Responded Sep 29, 2020
Dear Sugarfree_candy, Thank you very much for your review and for your recent stay with us. I am happy to read that your stay was great and that you had an amazing time here. Do not hesitate to visit us again in the future! Regards, Fabio
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Dear Abbygyal,
Thank you for your question. I am not sure if the hotel will be open before May as we are doing some essential building maintenance and if you have already booked, you will be contacted by our reservations team.
Fabio
There are more places to choose from in the Edinburgh area.
PRICE RANGE
$1,261 - $1,262 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Missoni
LOCATION
United KingdomScotlandEdinburghCowgate / Old Town
NUMBER OF ROOMS
136
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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