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Premier Inn Kilmarnock Hotel

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Premier Inn Kilmarnock Hotel
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286 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Bathroom was less than clean, family room too warm without air con, walls and carpet grubby. Impossible to get in the building without passing through a gambit of smokers. Won't be returning here until it is upgraded to the standard we've come to expect of Premier Inn.

Helpful?
Thank Andrew C
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Andrew C, thank you for taking the time to write your recent review following your stay. I am sorry to hear that you didn't enjoy your time with us. We are an older Hotel so we don't have air-con, to try and make our guests feel as comfortable as possible we have put fans into each bedroom and also... More 

Torquay, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

lovely hotel ,quite area easy to find ,rooms clean, and staff always pleasant ,would defiantly return ,restaurant good also food good and good service ,the staff go out of there way to help with anything .

Helpful?
Thank dawn644
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi dawn644, thank you for taking the time to write your recent comment. We really appreciate you taking the time. I will pass your comments onto the team as they all work incredibly hard to ensure that each and every guest have the best possible stay. So we're delighted you had a good time. We hope you get the chance... More 

Sunderland, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

So my reviews as you see are truthful , so the outside and first impressions , nice building n clean grounds , so a check In - very friendly staff and helpful !! So she hands me a key , yip a key !! So that had the clogs going ok - usually it's a plastic card, so the friendly... More 

Helpful?
Thank mark b
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you Mark B for your recent review following your stay with us. We appreciate all comments as the team work hard to ensure each and every guest has the best possible stay with us. We are one of the older Hotels which is reflected in our décor and still having traditional keys for bedroom doors. The Company is currently... More 

Manchester
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 10, 2016 via mobile

Stayed here for the Rod Stewart Concert as did many others. Our room was good and quiet despite the party atmoshere. Drinks are expensive and the single queuing system is slow and tume consuming as the staff stay fixed rigidly to one spot rather than service the customers. The reception staff on the other hand are the other way and... More 

Helpful?
Thank Guardsman007
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you Guardsman for your recent review. I hope you enjoyed the rod Stewart concert, I hear it was a fantastic event. I'm sorry you found the service in the restaurant/bar slow, I will pass your comments onto their General Manager. I believe the taxi companies had issues the evening of the concert simply due to the incredible demand. Normally... More 

1 review
2 of 5 stars Reviewed June 29, 2016

Hotel is what you come to expect from a premier inn, clean and comfortable but the wifi is terrible. Paid £30 for the ultimate wifi for a month as thats how long im staying but it is so bad I asked for a refund, the free wifi is even worse.

Helpful?
Thank Kerry T
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Hi Keery T, thank you for your recent review. I'm really sorry you're having issues with our wi-fi. I've contacted our supplier and told them of the issues so hopefully they'll be able to identify the fault and get a fix in place. I hopefully will be able to give you an update next week, if you see me in... More 

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed June 29, 2016 via mobile

No doubt the management will comment on this review that the hotel is due a refurb and it'll be better and the staff work really hard and blah blah blah... It's a dump. The public areas are like a youth hostel, but with less facilities. But what about the wifi I hear you ask? Just pay the extra £5 a... More 

Helpful?
1 Thank StephenC1980
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you StephenC for your recent review, I'm really sorry you didn't enjoy your stay with us. Yes, we are one of the older style of Hotels and yes we will be getting refurbished at some point. The company is currently refurbishing a large number of Hotels of this age to bring them in line with the new style bedrooms.... More 

Ashington, United Kingdom
Level Contributor
176 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 20, 2016

An nice overnighter and no complaints about the hotel--really the basic model of the set --but the bed is a good sleep --staff friendly--dont spend a week here tho !The room was nice and clean and okay

Helpful?
1 Thank bill c
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you for taking the time to write your recent review. The team really appreciate all comments. They all try and make every guest have the best possible stay. Yes, we do have the older style of bedrooms at the moment but our housekeeping do an amazing job of keeping them to the best possible standard. We recently had new... More 

Inverness, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 15, 2016

We stayed here on Friday night on way back from holiday going to visit friends. The two reception staff who were on duty ( unfortunately didn't get there names) were so friendly and welcoming and helpful, one of the best welcomes we have had anywhere. Lady who replaced them on later shift was also so friendly and helpful.We ate in... More 

Helpful?
Thank Christine M
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you for taking the time to write you recent review following your stay here at the weekend. The team all work incredibly hard to try and ensure that each and every guest has the best possible stay. I'll pass on your comments re welcome to Ania, David and Karen (reception team), I'm sure they'll appreciate them. I'm sorry about... More 

Durham, United Kingdom
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 10, 2016

Stayed here whilst on business trip have stayed in Premier inns many times, Had phoned ahead to request a quiet room as a light sleeper but arrived to find that my room was the first along the corridor hence had all the noise of other quests passing, not good was told then hotel was full and they couldn't move me,... More 

Helpful?
Thank lunnys
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you for taking the time to write your recent review. I'm sorry that you didn't have the best experience with us. We always try to accommodate a guests request, whenever possible so I'm sorry this wasn't done on this occasion. The Hotel has been operating at a very high occupancy with many guests on long stays. This could have... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 7, 2016

Arrive there for one night because it is the nearest to Ardossan Ferry for the Isle of Arran. The room were lovely cleanness and in good condition. The bathroom is surprise me a lot better than my bathroom at home. Probably the best hotel in Ayrshire.

Helpful?
Thank Fabiano V
Dorene M, Manager at Premier Inn Kilmarnock Hotel, responded to this review

Thank you for your recent review following your stay with us. We really appreciate you taking the time. As you say we are located very close to the ferry terminal for the ferry over to the Island of Arran. As well as being central for Glasgow and the west of Scotland. The team work all work hard to ensure that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Close to central Kilmarnock, west coast ferry services and the Burns Monument Centre ... more   less 

Additional Information about Premier Inn Kilmarnock Hotel

Address: Moorfield Roundabout | Annadale, Kilmarnock KA1 2RS, Scotland
Location: United Kingdom > Scotland > Ayrshire > East Ayrshire > Kilmarnock
Price Range: $59 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Kilmarnock Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Premier Inn Kilmarnock Hotel Kilmarnock
Premier Inn Kilmarnock Hotel Scotland
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