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BEST WESTERN Woodlands Hotel

13 Panmure Terrace, Dundee DD5 2QL, Scotland
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BEST WESTERN Woodlands Hotel
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300 Reviews from our TripAdvisor Community

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Aberdeen, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Felt very welcome from all staff in the hotel. Paid a little extra and received a king size bed and room in the new wing. Very comfortable and lovely shower. Food in the dining room very tasty although a very limited menu. Swimming pool, jacuzzi and steam room nice and quiet. The surrounding area around the pool is slippy and... More 

Helpful?
Thank DOROTHY W
1 review
3 of 5 stars Reviewed 2 days ago NEW

Had one of the new king rooms which was very nice. However the quality of the food during our stay was very disappointing. I complained to the reception manager to be told that she sometimes has to send her food back because it isn't good!!!!

Helpful?
Thank Susie S
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

I am glad to hear that you enjoyed your stay. I will take up your concerns with our Head Chef, More 

Dundee, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter got married in Woodlands Hotel in November 2015 the package they offered was exceptional value. They made sure that the day ran smoothly and everything was just right. The food was exceptional for day guest and the buffet provided for evening was more than adequate for the numbers and very good. The guest stayed in the hotel had... More 

Helpful?
Thank Wagsthedee
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your kind comments and we are so pleased that your daughters big day was a great success. I will pass all of your comments onto the rest of our team. More 

Hull
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just back from a weekend break in Scotland in The Woodlands Hotel , and what a fantastic hotel this is ,the staff were all very friendly and helpful and the room was lovely , very comfortable and clean . The hotel facilities were fab there is lovely bar and restaurant also a great leisure centre with a heated pool ,... More 

Helpful?
Thank robmc100
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to give us your kind comments. It is lovely to hear how much you enjoyed your stay with us and we hope you will visit us again soon. More 

Wrexham, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Just a one night visit. I found the hotel a good VFM option. The room was perfectly fine, although only a shower not a bath. Good leisure facilities with a pool and excellent gym. Food was Ok, good size portion of pate, gammon was well cooked and key lime pie was really good. Self - serve full Scottish breakfast was... More 

Helpful?
Thank Keith W
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your comments, i will pass these on to everyone concerned. If you do decide to stay with us again then please contact the hotel directly as we do have rooms with a bath and we can reserve one of these for you instead. More 

Leicester, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed 15 and 16 Jan. We have been abroad since then hence lateness of this. We were at an event at the hotel on the 16th so stayed there. Check in was good, room clean and spacious. Check out was easy and reception staff most helpful. The issues I had were when we arrived we had driven nearly 400... More 

Helpful?
Thank preacher1727
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your comments. Whilst I am glad that you enjoyed your stay with us I am disappointed in the level of customer you received in one of departments. I will be discussing this with my team. More 

Dundee
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not been here for a while. 11 of us went for high tea, @ £12.50 each. We were not disappointed. Great service, great food, great selection. It was busy, but we did not have to wait. Tea & coffee were plentiful. We WILL be back.

Helpful?
Thank greystane64
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind comments. We pride ourselves on our High Teas. We look forward to seeing you soon! More 

Hawick, United Kingdom
Level Contributor
137 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stopped here on the way up to Aberdeen for a business trip the following day. The rooms were basic but clean and good for a single night. Staff were attentive and friendly. The restaurant serves decent food after a long day's driving. Would recommend for business users. Early morning snack-based breakfast was also helpful for me (leaving at 5am!).

Helpful?
Thank scotref2004
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your feedback. We look froward to welcoming you back again soon. More 

Stirling, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We used the Woodlands for a family birthday party. The pre organising with the manager was excellent. Staff were friendly and helpful. The restaurant area was perfect for our needs and sectioned off from the rest of the public making it private. The food was amazing and all our party guests complimented it. Price wise I thought we did really... More 

Helpful?
Thank Ally C
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind comments. I am pleased that you and your party enjoyed your time with us. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 4, 2016 via mobile

Food was well presented and a good selection available. However when the food was served it was cold - particularly the soup. Portion sizes were unsatisfactory due to how small they were. Overall service was average.

Helpful?
Thank 123ste321
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to let us know your thoughts. Our apologise for not giving you the experience you were looking for. I will look into the points you have raised and assure you that this is not standard practice More 

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