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Gretna Hall

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804 Reviews from our TripAdvisor Community

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Showing 801: English reviews
Greater Manchester, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We came here for a wedding and check in was good staff friendly enough. We had some drinks i thought was really expensive for a cock pint of beer half of cider and a bottle of fruit cider £15.80 food was well over priced for average food. Our room was really nice but had no water pressure for shower the... More 

Helpful?
1 Thank Deano W
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Deano for your review, I'm pleased to see that the overall quality of your stay met your expectations. Your feedback with regard to our showers has been taken on board and discussed with our management team. I hope it won't be too long before I have an opportunity to personally welcome you back to Gretna Hall. Fingers crossed... More 

Kalamazoo, Michigan
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Currently staying at hotel. First day. We arrived with a coach trip. It took two hours for our cases to get to room. Only had one towel. We were to have a twin room. Two beds pushed together. Had to separate them. Don't want to sleep with my mum. Dinner terrible. Took forty five minutes to get a glass of... More 

Helpful?
1 Thank Sharon K
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Sharon for your review, I appreciate you making us aware of your concerns, although in future it may be more helpful to speak with one of our Duty Managers (they have a much faster response time than we do on TripAdvisor!). I sincerely hope the remainder of your stay was up to your satisfaction! Look forward to welcoming... More 

Travelers are raving about these Gretna Green hotels

Nottingham
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night with my wife as part of a coach group. The hotel is situated in very nice surroundings. First the not so good points: Dated bathroom with old grotty floor that needs re-grouting. Single-glazed bedroom window stuck in the closed position and unable to open making it a very warm and stuffy night with some traffic... More 

Helpful?
1 Thank JPMNottingham
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see that both our evening meals and customer service were able to surpass your expectations! Your feedback with regard to our accommodation has been taken on board and will prove invaluable as we look for ways to further improve the Gretna Hall experience. I sincerely hope to have an opportunity... More 

Crewe, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel in a lovely setting. Rooms a little tired but adequate. Staff friendly and helpful. Food good but same menu each night. Only choice for myself as a vegetarian was omelette, after the same omelette for 3 nights, I asked for a cheese salad on the final night which was prepared for me. Food plentiful though, good 3 courses... More 

Helpful?
Thank Karen K
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Karen for your review, At Gretna Hall we offer large selection of vegetarian-friendly meals. No matter how nice a dish may be, it's difficult to stomach three nights in a row! I'm pleased to see that, when requested, we were able to provide an alternative option. While our staff have not yet been successful in finding your mother's... More 

epping
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is 10 mins walk up road to Gretna green the food here was excellent, dinner has service breakfast is help yourself but it did not make any difference the food was still great,the only thing that was a miss in this Hotel was the back rooms not quite to standard and had a Motorway running past. Epping Sam

Helpful?
1 Thank EppingSam
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Sam for your review, I am pleased to see that all aspects of your stay were up to your satisfaction. Fingers crossed it won't be too long before I have an opportunity to personally welcome you back to Gretna Hall. Kindest Regards Duncan More 

Northamptonshire, United Kingdom
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Visit organised by the family for a wedding reception and stay. Not my choice as I would have preferred Smith's but the whole family were here. The hotel is very tired looking but clean. We had an executive room which to me was a standard room in any other hotel. God knows what the standard rooms looked like here. Our... More 

Helpful?
Thank bobsterkettering
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your detailed review, While I'm delighted to see your overall stay was up to your satisfaction, I can see there were a few areas where we could have performed better. Your comments have been shared with our team and will prove invaluable as we look to further improve the Gretna Hall experience. P.S - Your kind comments... More 

Liverpool
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

If I could have selected 0 i would. We stayed here for a wedding and I can honestly say that the hotel is in urgent need of repair. We had damp in rooms, I say rooms because we changed rooms three times and all rooms damp, no running shower and the water we did have trickling out of one of... More 

Helpful?
Thank jemmajanek
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Jemma for your review, I would like to extend my apologies for any inconvenience you experienced during your recent visit to our hotel. While I would agree that our showers could have been better, I can assure you that your travel cot was completely safe & functional. To answer your concerns about investment, Gretna Hall has recently joined... More 

Kingston-upon-Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Booked a delux double room for our 1st wedding anniversary has we got married here a year ago checked in at 3pm found a lot of hairs in and around bath used the toilet at approx 5.30 pm and it did not flush rang reception said all maintenance had gone was told to report it on my wY to breakfast... More 

Helpful?
Thank Paul W
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Paul for your review, I would like to extend my sincere apologies for any disappointment you experienced during your most recent stay. I can assure you that your feedback has been logged and will prove invaluable as we begin to look for ways to improve the Gretna Hall experience. I hope to have an opportunity to personally welcome... More 

Ashbourne, United Kingdom
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked this hotel as a stop off close to the M6 on the way up to Scotland We were somewhat reluctant as we noted that Trip Advisor displayed 100 'terrible' comments against only 200 ' excellent'! First choice of Smiths was full so we booked Gretna Hall Pleasant welcome from the staff but generally the public areas are old and... More 

Helpful?
Thank Edward_847
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Edward for your detailed review, While I'm delighted to see that certain aspects of your stay surpassed your expectations, it's clear to see there were a few areas where we could have performed better. I can assure you that your comments have been shared with our management team and will prove invaluable as we look for ways in... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Very disappointed. The sink was leaking water, the shower was so weak I couldn't wash my hair. No wifi in the rooms, nothing to even explain how to ring reception etc and then at 10.30 pm another guest put their key in my door and unlocked it and walked in!! I could also hear all the noise in adjoining rooms,... More 

Helpful?
Thank Sarah C
GretnaHall, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Sarah for your review, Please accept my sincere apologies for the shock you experienced during your stay! I must stress that situations such as these are extremely rare and your feedback has been shared with our management team for immediate review. I hope to have an opportunity to personally welcome you back to Gretna Hall in the near... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Conference Facilities
Official Description (provided by the hotel)
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 

Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: $69 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland
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