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Traveler (96)
Room & Suite (22)
Dining (6)

About

#5 of 9 B&Bs / Inns in Gretna Green
Location
Cleanliness
Service
Value
The Hazeldene is a small locally run hotel which has eleven en suite bedrooms, a large spacious lounge/restaurant, which seats up to 80, a fully enclosed or open decking area which seats up to 36 and a large well stocked bar based in the UK's Wedding Capital Gretna Green. We take great pride in what we are good at; namely being a 2/3 star hotel which offers clean modern contemporary accommodation. We serve good home cooked food, at affordable prices in our spacious and welcoming restaurant and our adjoining spacious bar area which has a pool table, darts boards and juke box. ​Our decking area is extremely popular with visiting wedding couples and their guests, we offer 3 private dining areas and an extensive selection of menu’s. (Reservations and Pre-Orders for larger parties are a must). We are ideally situated in the heart of Gretna Green, only a 1 minute walk from The World Famous Blacksmiths and a 5 minute walk to The Gretna Hall Historic Marriage Venue
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Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Babysitting
Breakfast Available
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
460Reviews
3Q+A
49Room tips
Traveler rating
  • 213
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  • 27
  • 38
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Popular mentions
Received notification that our room has been cancelled with no explanation why. They are not receiving call’s either. We have managed to book other accommodation but at further expense. Strange how iff we had cancelled the booking we would have been charged the full amount
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Response from robinsamui, Manager at Hazeldene Hotel
Responded Feb 12, 2019
Note we did not cancel your room, if fact we couldn't if we wanted to, only your agent in this case booking.com can cancel your booking. If you were going to cancel, The Hazeldene would not charge you but booking.com would as you would have chosen to book their services at the cheapest rate which does not include the right of cancellation, it's called non refundable and offers a 10% discount. The Hazeldene is currently up for lease as the previous tenant has moved on and the incoming tenant pulled out at the last minute leaving the Hotel without a licensed operator. As the previous tenant had cancelled his agreement with the agent, booking.com had no alternative but to cancel secured bookings. A new tenant will be re-opening The Hazeldene in the near future
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Just received notification that our two night stay in September has been cancelled, no reason given and when tried to telephone hotel for an explanation they are not accepting calls. Could have at least given aa explanation.
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Response from robinsamui, General Manager at Hazeldene Hotel
Responded 4 weeks ago
As your booking was with booking.com and they cancelled it we had no way of contacting you.
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Left the M6 to break our southbound journey and have lunch. I was travelling with a family member who has special needs and a swallowing problem. I asked if it was possible for his meal to be puréed in a blender and this was done without hesitation. A service that is often not
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Response from robinsamui, General Manager at Hazeldene Hotel
Responded Dec 16, 2018
Thank you for your review and for highlighting the excellent staff we have, it's only natural for Alun to go out of his kitchen and ensure that guests are happy with the experience they are having, even more so if the have made a request. We look forward to your next visit.
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Gretna Green was the perfect place for breaking our journey from Oxfordshire to Angus. The Hazeldene wasn’t the best budget hotel we’ve stayed in. It was more of a pub than a hotel. The bar in the restaurant side acted as the reception desk. The bedroom was a bit drab. There
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Response from robinsamui, General Manager at Hazeldene Hotel
Responded Nov 16, 2018
Thank you for your review, Yes the rate of £45.90 was our rate before we pay commission to the agent. You mention the lamp and I don't know why!!! The bulb was not working, we replaced it, it happens whats the issue? The Pub food is of a high standard which is why we are rated the NO. 1 Restaurant in Gretna Green on Tripadvisor. The radiator did have a small dish at the end, this should have been removed as the offending washer had already been replaced. The breakfast i assume was acceptable as it did not get a mention.
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Great staff, does what it needs to . Extractor fan in bathroom could do with e reduction in time (25mins) .decent breakfast and comfortable beds. Dogs allowed in rooms. Very handy to smithy. Basic but comfortable .
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Response from robinsamui, Manager at Hazeldene Hotel
Responded Nov 8, 2018
Thanks for your review, basic but comfortable with friendly staff is what we are, but only 2 out of 5, I don't get it
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LOCATION
United KingdomScotlandGretna Green
NUMBER OF ROOMS
11
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