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I booked for a two night stay for new year. Saturday 30th Dec 2017 to Mon 1st Jan 2018. It was a shambles from start to finish.
On arrival weren't even told there was sparkling afternoon tea available. Arrived at dinner prompt at 7pm on...More
2 Thank angelachick
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded January 17, 2018
Thanks for choosing to spend your New Year's eve with us and sharing your experience! While we're glad that you liked our lounge singer and table set up, we're very sorry that your overall dining experience marred your stay. Aside from clean and...More
Visited on 9th Dec 2017 for our staff night out, had been asked to pre order our food prior to our visit which we did but had to re order on the night so our meal which was 7 for 730 ended up being well...More
1 Thank 66buster
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded January 5, 2018
I appreciate you staying at our hotel and sharing your feedback regarding your experience. It is wonderful to know that you chose our hotel for your company activity.
We aspire to provide top notch service and comfortable accommodations for our guests. I am...More
This hotel is amazing. I have never ever met such client orientated staf in my live. Nothing yes nothing was to much. we stayed here with our Dutch national team and had a great time. The rooms are nice and clean and the hotel has...More
Attended Christmas party night recently and from start was poorly run, unorganised and food was terrible. We were asked to pre- order food and drinks before hand which I went to the trouble of doing and sending onto the manager but which apparently they did...More
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded January 4, 2018
I welcome your thoughts and thank you for spending the night with us. I am sorry your Christmas party didn't turn out as planned because of the shortcomings in the food preparation and the level of service from our staff.
I am happy...More
The hotel is in a nice location but the road leading to / from it is busy at 9 am and 5pm due to being located to the university and hospital.
The room was clean and with a comfy bed, which is let down by...More
1 Thank GPH-Trips
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded December 28, 2017
I realize that you have many options when it comes to lodging and I sincerely thank you for choosing to stay with us. I am glad to know that you find our hotel conveniently situated, the room clean, and the bed pleasant. I...More