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Holiday Inn Dumfries

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Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
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1 room 1 adult
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Holiday Inn Dumfries
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819 Reviews from our TripAdvisor Community

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Glasgow, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The reception staff were very welcoming on arrival, our room was lovely, spotlessly clean and a huge comfortable bed. Staff were great, nothing was too much of a bother for anyone. Reception staff gave us a fabulous recommendation for a dinner venue, and she was spot on. Offered to order us a taxi to get us there too. Lovely grounds... More 

Helpful?
Thank Fi E
Sandbach
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Have stayed twice and both times been impressed, not only about the lovely looking hotel and the very clean rooms but also the staff who deal with you. However, you should expect this? On this occasion I inadvertently booked two rooms for one instead of one room for two, on line a few days before staying and grabbing the price... More 

Helpful?
Thank Bienvenue S
Sheffield, United Kingdom
Level Contributor
174 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

From the moment I pulled up I realised that I'd made the right choice in booking this hotel. I chose this one as they allow animals (got a small Puggle! Who likes to travel). The room was lovely and much bigger than expected. This hotel is set in beautiful grounds and is a mixture of new and old. Rooms seem... More 

Helpful?
Thank Joynesie
Stoke-on-Trent, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here overnight on way to a longer holiday in Galloway. Generally very happy with stay, A couple of disappointments - had not realised standard room came only with a shower and not a bath, and then charged for the 'complimentary' newspaper (and did not even take it off the bill when I complained, but too small an amount to... More 

Helpful?
Thank John H
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to write a review following your recent stay with us. I'm pleased to read that overall you enjoyed your stay with us and that you felt the hotel was good value for money. I have passed your feedback to Reception to establish why you may have been charged for a complimentary newspaper, this is... More 

Newcastle, United Kingdom
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed with family at the hotel, great location by University and so peaceful in historic grounds with church and halls. Check in was quick, friendly and easy. Decor is quite modern mixed with some old details which are nice. Room was well equipped for us with a kings size bed, z bed, bathroom and desk area. Carpark was close by... More 

Helpful?
Thank Cheeksontour
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you so much for your review following your stay with us. I have passed your feedback to the hotel team and we are delighted that you enjoyed your stay with us. The team take great pride in providing guests with the best experience possible and they are overjoyed that they have met your expectations on this occasion. We hope... More 

Glasgow, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Enjoyed my brief stay here. Staff very friendly and helpful. Food good and room clean and comfortable with good Wifi. A top tip if eating in the dining room is to stay away from a window table as it is a little cold due to the nature of the old style windows in what is a really lovely old room.... More 

Helpful?
Thank jimjan24
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to complete a review following your recent stay with us. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the Holiday Inn Dumfries should you be in the area in the future. Kind regards Rob Dixon General Manager More 

Leeds, United Kingdom
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel the day a really bad storm had crossed dumfries and caused widespread flooding and damage across the area. The hotel had been affected and the room we had booked was no longer available. The young man on reception was very apologetic and offered us another room which was not acceptable. Eventhough he was under a... More 

Helpful?
Thank JanetLS17
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to complete a review following your stay with us. The storm that affected the region did cause not only the hotel but the whole town huge disruption and we apologise that it had an affect on your stay. I am pleased to read that Matthew managed to find you a suitable room that you... More 

South Ayrshire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for the weekend.. All the staff were lovely, pleasant and helpful.. We were pleasantly surprised at how nice the room was considering the price. Food was lovely. This was our first time staying at a holiday inn but we will Defo be using them in the future. Great value for money.

Helpful?
Thank lapk16
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to post a review following your recent stay with us, we are delighted that you enjoyed the hotel and its facilities. We hope that you will visit us again in the future. Kind regards Rob Dixon General Manager More 

South Lanarkshire, United Kingdom
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I booked for two nights bed & breakfast with dinner & wine on first night. It was bit confusing when I booked because I saw old red sandstone building but when reservation came in saw it then had new building built on. The old building is very traditional & that has restaurant & lounge, the rooms are... More 

Helpful?
Thank sandraweston
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for your review following your recent stay with us. I am pleased to read that you enjoyed your stay with us and we hope that you will visit us again in the future. Kind regards Rob Dixon General Manager More 

Durham, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

An excellent room overlooking the river , literateley five mins from town, restaurant & of course breakfast in the old building tastefully renovated and decorated, dinner most enjoyable and professionaly served by extremely pleasant staff , small bar with a spacious comfortable lounge .

Helpful?
Thank busmanuas
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards Rob Dixon General Manager More 

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