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Holiday Inn Dumfries

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Holiday Inn Dumfries
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927 Reviews from our TripAdvisor Community

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Showing 912: English reviews
Hillsborough, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is an extension of what was previously the Aston Hotel with a new extension added to the old property. Only the dining room of the old hotel is used with accomodation being in the new extension. Rooms are comfortable but not lavish. Staff friendly and helpful. The hotel is situated in a beautiful parkland setting with the University... More 

Helpful?
Thank David G
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to complete a review following your stay with us, I'm pleased you enjoyed the location of the hotel and hope you managed to explore the extensive grounds of the Crichton Estate. We hope to welcome you back to the hotel soon. Kind regards Rob Dixon General Manager More 

Aberdeen, United Kingdom
Level Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We booked to stay here about 3 weeks before our 1 night stay, location was key as we had to be in town first thing the following morning for our boys sporting event, the day before they call us to say we have double booked and can't offer you a room, the only alternative being a room at a hotel... More 

Helpful?
Thank Harvoz
Derby, United Kingdom
Level Contributor
71 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very quite hotel rooms spacious and the shower in mine was excellent strong ,hot water. Nice area to walk before or after dinner. Meals are nice steaks look good has other traditional like braised ox tail. Chef struggles with mash not had so many lumps since I was at school. Breakfast was very good though a few things looked a... More 

Helpful?
Thank StanWinfield
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to post feedback following your recent stay with us. I'm pleased that overall you enjoyed your stay. Apologies if you felt the service in the restaurant was over-attentive, I have fed this back to the Restaurant Manager to develop additional training, thank you for providing the feedback as we are always looking for ways... More 

Birmingham
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited this hotel as a stop-over on our way to Aberdeen, and have never been to Dumfries before. The hotel was set on The Crichton estate, which have some lovely grounds for a stroll. The hotel itself is a bit of a con, as the picture above only shows you the manor house, whereas the bedrooms are housed in a... More 

Helpful?
Thank smiler1956
IHGService, Guest Relations Manager at Holiday Inn Dumfries, responded to this review

Dear smiler1956, Thank you for your feedback regarding your stay at Holiday Inn Dumfries. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about dinner, room and reception. However, we’re sorry we fell below your expectation by being average in cleanliness and service. We will look into these... More 

Oldham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the twin accessible room which was spacious and airy. Very comfortable and close to reception and the dining room and bar. Bed was comfy and it also had a good sized TV in the room. Room had a good sized wet room too. We had the evening meal every night and the choice and quality was very... More 

Helpful?
Thank sequinn1
Sussex
Level Contributor
93 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a 2 night stay here in September via the IHG website with a dinner bed and breakfast package that included a bottle of wine with dinner. When we arrived there was some confusion about our party size as they were expecting 4 people. They had upgraded us to an executive room and set out the bed settee. The... More 

Helpful?
Thank john117
bury
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in acres of parkland so gets little road noise but is still walkable from the town centre, and there is a regular bus service running through the campus. The beds are extremely comfortable and the rooms large. Although the hotel was full during our stay there was very little noise along the bedroom corridors and never... More 

Helpful?
Thank lancysue
Rob D, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for taking the time to complete feedback following your recent stay with us, I'm pleased to read that you enjoyed your stay overall and that you intend to return if in the area again. We are undertaking a lighting audit following guest feedback to correct any issues with bedroom lighting, thank you for your feedback. We look forward... More 

Glasgow, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed the night for a 50th birthday celebration at the Crighton, which meant meeting up with folks we hadn't seen for oh...30 years. The hotel has replaced traditional lighting in the room with LEDs in lamps that are too short to cast the light far. It was like trying to get changed in a cave. My partner asked several... More 

Helpful?
Thank Backandbeyond
IHGService, Guest Relations Manager at Holiday Inn Dumfries, responded to this review

Dear Backandbeyond, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our room lighting. Reviews like yours are... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The stay was ok. The room was ok but there is never enough milk for tea and coffee. Ate in the Restraunt tonight and the service was terrible. The food was ok but it took almost 2 hours for just a main course. Ordered a vodka and tonic for my husband and the vodka was served with the smallest tonic... More 

Helpful?
Thank nita914
IHGService, Guest Relations Manager at Holiday Inn Dumfries, responded to this review

Dear nita914, Thank you for taking the time to write a review about your stay with us. We would like to apologize for failing to meet your expectations regarding our room amenities and for the less than satisfactory dining experience you had during your visit. Reviews like yours are very valuable as they enable us to target areas we need... More 

London
Level Contributor
134 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is in the grounds of the university campus - it's like a park when you look out the window. Had two rooms next to eachother, staying with my wife and 3 kids for just one night. Hotel was recently acquired by IHG, which is why it's something else in the Google maps picture, but the hotel is the... More 

Helpful?
Thank oldfatandtired
IHGService, Guest Relations Manager at Holiday Inn Dumfries, responded to this review

Dear oldfatandtired, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you found the room comfortable and spacious. However, we regret for any inconvenience the parking situation and in locating the hotel may have caused you. Your comments are... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Holiday Inn Dumfries

Address: Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range: $69 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Dumfries 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Dumfries Aston
Aston Hotel Dumfries
Holiday Inn Dumfries Scotland
Hotel Style:
#4 Business Hotel in Dumfries
#5 Romantic Hotel in Dumfries
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