MALMAISON BELFAST $89 ($̶1̶1̶9̶) - Updated 2019 Prices & Hotel Reviews - Northern Ireland

Comfort in City

I have stayed on two occasions now and its been a pleasure both occasions. I was disappointed that I didn't have a bath in the first room but I cant let that take away from the experience. Rooms are clean, well equipped and comfortable. I did find that there was a little road noise but its a beautiful older building and I was overlooking a busy road so I expected this. On the second trip, I got a room along the side street... much quieter.…

Date of stay: September 2019

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Service

Trip type: Traveled on business

Hotel's Favorite

Luxury

Wonderful experience at malmaison. Jordan in reception was exceptionally welcoming and assisted us with all our queries. Her professionalism and friendly manner made us at home immediately. The room package was upgraded and late checkout approved. Exceptional comfort in our room with well selected and inexpensive mini bar. This will definitely be our home from home when in Belfast.…

Date of stay: June 2019Trip type: Traveled as a couple

Dear guest, Thank you for taking the time to review our hotel. It’s great to hear how this will be your home away from from when in Belfast and how Jordyn took care of you and insured the details were taken care of. We look forward to welcoming you back soon. Yours sincerely, Chris McLaughlin

Backward Step!

Stayed on business 09/10/19. I booked an additional room for a work colleague ahead of my visit. Although I received a confirmation email advising that ‘your booking is confirmed and complete’ along with a booking reference and receipt of payment, on arrival the desk clerk was adamant that the room booked was no longer available and that an upgrade would be necessary. The cost of which would have to be paid by me. I asked to speak with senior management but they weren’t available so we agreed that I would raise the matter the next day. This was resolved amicably but I do feel had I not challenged this practice the additional cost (£40) would have been unfairly charged. I did not have a comfortable nights sleep; the window in my room would not close so from early morning there was loud traffic noise. At check-out I asked for my invoice. The desk clerk advised that ‘the computers were slow’ and promised to email it to me ASAP. This did not happen. A few days later I had to contact the hotel who eventually forwarded the invoices. Whilst on the phone the clerk complained again that computers were slow?! 4 days after checkout I noticed a payment of £38.95 on my credit card statement. I contacted the hotel and was told that I had used the mini bar. This was not the case. Thankfully the money was refunded. I’m disappointed that Malmaison appears to have taken a backward step. These incidents have made me rethink where I will to stay when in Belfast. Disappointing.…

Date of stay: October 2019

Good stay!

Stayed for 2 nights over a weekend. Breakfast is the best I’ve had in a hotel with a good selection of quality food/juice/coffee. Our coffee machine was broken and they did not have a spare but gave us free coffee for our stay; thank you! Room was comfy and well appointed with all the essentials for someone travelling on hand luggage only. Comfy, large bed. The bar was excellent! …

Date of stay: October 2019Trip type: Traveled with friends

Dear guest, Thank you for providing feedback about your recent stay at our hotel hotel. It’s great to hear that you enjoyed our breakfast and that you found the beds super comfy. I look forward to welcoming you back soon. Kind regards, Chris

Disappointing stay at Malmaison.

The main issue that my husband and I had was staff indifference and mediocre service. *On the first night the flush lever of our room wc broke, my husband got dressed and went downstairs to reception at 5am to report the issue. The staff member on duty assured us that he’d pass the issue on to the duty manager when they arrived at 7am; until this was resolved we were unable to use our en-suite wc and had to (in the small hours of the night) get dressed and use the hotel restrooms. When we spoke to reception the next morning around 10am, this message had in fact NOT been passed on to the duty manager. We went shopping for a few hours and thankfully it had been fixed upon our return. However, no conciliatory gesture for the inconvenience was made, not even a small drinks voucher was offered. At this point we realised that the staff we spoke to were indifferent, and did not seem to be well trained or managed. *Malmaison is the only 4 star hotel that I’ve ever stayed in that does not provide: a shower cap hair conditioner body lotion drawers to store folded items of clothing If this was basic 2 or 3 star lodgings that we were only staying in for one night, then the lack of small details outlined above would not be an issue; however, it’s a 4 star boutique hotel. Not a good enough minimum standard. *When we checked out after our three night stay, my husband calmly and politely outlined the issues. Again he was met with a half hearted apology and indifference. Two opportunities for the front of house staff to mitigate the situation were missed. Such a disappointing stay. My husbands words to me as they left were that Malmaison needed a new hotel manager. …

Date of stay: October 2019Trip type: Traveled as a couple

Dear bushmills-girl, Thank you for taking the time to provide your feedback on this forum. We encourage all of our guests to provide feedback so we may know the areas that we are doing well and the areas in which we may need to improve. Upon reviewing your feedback with the team we are satisfied in full with the way in which we handled and resolved your toilet flush issue. I am sorry that we failed to meet your expectations by not offering you compensation. In regards to your feedback about the toiletries we do offer such items upon request and do state this in our bathrooms. As a brand we simply do not place such items in the bathrooms as this is part of our commitment to the environment which majority of our guest not only understand but give their full support for. I do hope that the one incident you had on your first night with the toilet flush did not overshadow your entire three night stay and I hope to see you back again soon. Yours sincerely, Chris McLaughlin

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Malmaison Belfast Hotel

Malmaison Belfast

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