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Dukes at Queens

Overview
65-67 University Street, Belfast BT7 1FY Northern Ireland See on map
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
About
Description
Dukes at Queens, located in the super-trendy Queens Quarter of Belfast, is a stylish alternative for the savvy traveller. Spacious, contemporary rooms, offer a haven of serenity within Belfast’s cultural heartland, More just minutes from the city centre. Unwind in our bar & restaurant and sample delicious modern cuisine, with an array of drinks to compliment, all whilst taking in the sights of the bustling Botanic Ave. Home to the award-winning Ulster Museum & beautiful Botanic Gardens, the Queens Quarter is the place to stay. It’s easy to reach us as we’re close to all main arterial routes and transport links. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free Internet
Bar/Lounge
Breakfast included
Air Conditioning
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
Beachfront
Free Parking
Spa
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
32
Price range
$91 - $168 (Based on Average Rates for a Standard Room)
Formerly known as
Dukes Hotel
Also Known As
Dukes At Queens Belfast
,
Dukes Hotel Belfast
,
Dukes At Queens Hotel Belfast
Location
United Kingdom > Northern Ireland > Belfast
Nearby
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Ulster Museum
3,203 reviews
.28 miles away
Botanic Gardens
1,687 reviews
.12 miles away
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557 reviews
.16 miles away
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Reviews & more
967Reviews
229Photos
10Q+A
100Room tips
Traveler rating
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  • English
Show reviews that mention
Woken up twice in the night by “night service”. Read into that what you will.

Bar staff were rude upon arrival and exit.

Receptionist was poor in receiving our concerns in the morning.

We also had the issues previously reported about breakfast. You have to pay extra fo
Read more
Having stayed here in the past, we decided to stay here again - but we won’t in future. We paid much more via Booking.com and didn’t receive a cooked breakfast until we paid extra, even though this is not shown clearly on any mobile phone or tablet. Staff were very dismissive and
Read more
My husband and I stayed here the 6th December for my birthday. I was delighted with the rose petals and note wishing me a happy birthday-lovely touch. Our room was beautiful-with a huge bed-I’ve never slept so well in my life! We had drinks in the bar which is modern yet cosy. Al
Read more
These kind of reviews are so frustrating as it would have been so easy for the management to rectify my issue.
Like others we were surprised to find that the breakfast that was included on the booking was just the continental. We were charged extra for this after much consterna
Read more
Response from manager_125, Front Office Manager at Dukes at Queens
Responded 6 days ago
Dear teacherman_9, We take the time to read and acknowledge all our guests’ feedback and make sure that we are doing our best to improve service in every area. TripAdvisor gives our guests an opportunity to let us know about their experiences both good and bad and we welcome all reviews including your own. Our General Manager has been in touch with you directly via email to resolve this issue and as per your response you did not fail to resort to TripAdvisor. As per the email sent to you on 03/12/18 the following points were made: - Your booking was made via booking.com, a third party travel agency, our set rates with this particular travel agency includes a continental breakfast only. This would have been included in your booking information, while you have stated it is not included in the mobile version, this would be an issue that is beyond our own control. Booking.com would be responsible for the layout/template and we have since contacted them to make this more transparent for guests - Your friends booked direct with ourselves, direct bookings have different perks than third parties, one of these being an inclusive cooked to order breakfast. This would rationalise the difference in price with regards to the breakfast. The actual accommodation price itself would have had a slight difference in price also which would explain some of the difference also, your friends also selected the pre-paid saver rate which is discounted again from our usual B&B direct rate. - The £40.00 that you outlined constitutes for the £20 for the extra bed in your room (which your friends were also charged for), the an additional £13 that was charged for the cooked breakfasts for two adults (we did not charge for the children’s breakfast on this occasion) and the differences in accommodation rates- again which was quoted via booking.com. While I understand and appreciate you feel there was a lack of clarity on your online booking, we would have explained this at the point of check-in and on the documentation you signed upon arrival and our waiting staff also explained this numerous times during your breakfast service. A point that was not noted in your above review was the consistent shouting at our Reception Supervisor who was merely trying to help resolve the issues raised from yourself and your partner. I'm sure you can understand when someone is continually interrupting you or shouting at you is it difficult to voice facts from our side of things- this may explain why you found her 'dismissive'. However I hope the above clarifies the points raised second time round. Kind regards, Jacqueline Black
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just back from a two night stay the room was nice would have liked water in the room and can get very noisy a night but it was when we went down to breakfast that we told was on the continental breakfast and were told it said on are booking and they just started this two weeks a
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Response from manager_125, Front Office Manager at Dukes at Queens
Responded 1 week ago
Dear Maureen L, Many thanks for your review, we take the time to read and acknowledge all our guests’ feedback and make sure that we are doing our best to improve service in every area. TripAdvisor gives our guests an opportunity to let us know about their experiences both good and bad and we welcome all reviews including your own. As you had booked on booking.com you receive continental breakfast which is outlined on booking.com, a hot cooked to order breakfast is additional. I have spoken to our Breakfast team regarding the items available during your stay and they advised that the continental breakfast was fully stocked however please allow me to act upon this feedback to ensure that others will not experience the same. If you would like to discuss your own experience with me personally I would be happy to contact you. My email is jacqueline@dukesatqueens.com should you wish to provide me with further details. Kind regards, Jacqueline Black
Read more
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All photosTravelerRoom & SuiteDining Business Center & Event Rooms
Photo provided by managementDukes at Queens
Room w/ 2 singles
Botanical garden at Queen's University
Dukes at Queens
view from our room to college neighborhood
Previous
Does the hotel have parking?
No it has no car park. However theres free on Street Parking and its usually possible to find a space easily.
2 votes
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Is there Free Parking
No, there is paid parking on the street but free parking zones a street away, further up university street and take a right and left.
1 vote
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Does any one know if there is a gym or fitness centre here?
There is no gym at the hotel. Go to the bar and lift some heavy pints instead.
2 votes
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Tired to make a booing via your web site 10 days ago no reply. Phoned tonight from Melbourne Australia to see if we could confirm our booking to be told by Jenny that she couldn't understand my accent. I'm from Newtownbteda just out off Belfast what accent do I need?
Is late check out available and what is the charge roughly?
Previous
12
"Make sure you ask for quiet room."
"Ask for a room facing University St, you cant beat the view."
"corner suites are huge. give it a go"
"Go for a suite, cheap by Belfast Standards"
"Think all rooms look out on a college/city view."
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