Perfectly located for sightseeing in Belfast and coastal routes. Very comfortable, clean spacious rooms, excellent breakfast, nice hotel bar and very friendly professional hotel employees throughout the hotel.
I had a superb stay, sadly only for one night. From the moment I arrived at the hotel the staff went out of their way to make you feel welcome, everyone I met was so friendly and really genuine. The room I had was excellent - modern, comfortable bed, great shower and quiet. Unfortunately the weather was shocking but I am glad it was because I decided to eat in the bar and had a great evening, Brian and his team were brilliant. The food was restaurant quality and they have a good selection of local Craft beers which I enjoyed tasting. Breakfast the following morning was very good, I really liked the explanation of the suppliers they use locally - great provenance.
Cleanliness: very clean Sleep Quality: very comfortable beds Amenities: very functional room. Staff/Service: very pleasant and helpful staff, especially Phillip at the concierge Property/Facilities: the valet is a problem. They ask you to reserve it before arrival, which we did, but the valet parking was full as we arrived early before 12 noon, so they asked us to park across the street in public parking instead until 3 pm ( they checked us in early at 11:30 though, but not the car). Very inconvenience with large luggage. Location: perfect location with walking distance to majority of points of interests except the Titanic Square (25 minutes’ walk) Value: decent price for a 5 stars category Overall rating! 5 out of 5 Recommendations: highly recommended
Would have given 5 stars but no cups in room and cups not brought when we requested them! No hairdryer either, only discovered this with dripping hair, fortunately this was delivered quickly unlike the cups! A shame these details were badly done as the overall experience was excellent. Staff really friendly and hotel lovely, great value
This hotel offers very professional and friendly service. From concierge and front desk to the restaurant, everyone here is on top of their game. We loved our stay right in the heart of the city center. Breakfasts are delicious, rooms provide all necessities including water, cookies and thoughtful visitor gifts. Bathrooms have enormous tubs with a candle for a perfect soak after walking around all day. Doesn’t get better!
I booked our stay at the Fitzwilliam as we were going to the GOH. My wife has always said that she wanted to stay in the Fitzwilliam, so because we hadn’t been away the past couple of years due to Covid, I booked a suite as a proper treat. Even before we arrived things didn’t go to plan. I emailed the concierge to book a table for dinner before our show in the GOH. I did not even get a reply from them. This was sorted when we checked in. No real drama. Then we went up to our suite and when you walk in, you do get the waoh factor. Stunning room with great views over Belfast. Then you sit down to have a proper look around the room and you see all wee imperfections. Ceiling cracked with plaster hanging down, make up all over light shades at bed, sink cracked and the carpet in the room could do with a serious clean. Then we get to dinner, we were the only 2 people in the restaurant. My wife orders a chicken dish and when it comes, she lifts one bit of chicken off the other and there is a hair underneath. The waiter could not be anymore apologetic and said he would replace the meal. I then had to eat my meal myself while my wife sat waiting on hers. I had finished my meal before my wife’s new meal arrived. By the time that my wife’s meal arrived she didn’t really want to eat it. All these things for us would of been ok in most other hotel rooms in Belfast, but for us this was meant to be an amazing night in a suite and as the Fitzwilliam is meant to be one of the best hotels, we felt like we personally did not get the 5* experience. My wife’s words were, they say don’t meet your idol as you will be disappointed and unfortunately we were. The positives we saw in the Fitzwilliam was the staff and the breakfast which was amazing.…
Everything about this hotel was spectacular. Gavin at the bell service/concierge was the best and helped us so much. Everyone was friendly. Rooms were amazing and service was top notch. We would stay here again.
A fantastic experience staying in this hotel. Staff were so helpful and friendly, they gave us great recommendations on what to do in Belfast. Breakfast was delicious and the evening meal was 5 star. Bedrooms were gorgeous. Would definitely recommend
My husband and I have just returned after 4 days in Belfast and had a lovely stay at the Fitzwilliam. The location is perfect, walking distance to everywhere. The staff were welcoming and couldn’t do enough for you (stored our bags on arrival to let us explore while room was being prepared, feather pillows on request, ice buckets, wee jug of milk for tea in room etc) We had breakfast included and each day we had something different and it was delicious. We were on the 3rd floor in what was listed as one of the more basic rooms, but the room was lovely. There was a separate large bath and shower, the water pressure was great. The toiletries provided were good (I usually end up buying conditioner but this was good) and housekeeping replaced everything that we used and kept the room looking great throughout the stay. The bed was huge and soooo comfortable, the air conditioning was also good which can be a rare treat in the uk. If I was going to be super picky a big Smart TV would have been nice, but we were out and about a lot. Overall I would highly recommend this hotel and I would definitely return.…
Wonderful hotel and would recommend everyone to stay at least once. Warm friendly hotel staff that went above and beyond for our romantic weekend. Perfectly complimented by the grand opera house next door.