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Ibis Swansea

Fabian Way / A483, Swansea SA1 8LD, Wales (Formerly Ramada Encore Swansea Bay)
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1 room 1 adult
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Ibis Swansea
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549 Reviews from our TripAdvisor Community

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Royal Tunbridge Wells, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here before a university interview in Swansea, friendly staff, very comfy bed and a great night sleep! Very clean and comfy :) lady was very helpful when we needed to stay a bit later than the check out time! Thank you! Katrina

Helpful?
Thank David J
Swansea, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night and was allocated a back room overlooking the dual carriageway some 20M away even with double glazing the traffic noise is unbelievable. The staff are first class and very helpful, it's a budget hotel so don't expect anything else. But the whole idea of a Hotel is for somewhere to sleep unfortunately not here.

Helpful?
Thank Stephen W
IbisSwansea, Front Office Manager at Ibis Swansea, responded to this review

Dear Stephen W, Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Next... More 

Swansea, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 3, 2016 via mobile

Arrived and waited 10 minutes to the seen to by the gentleman behind the desk who was staring at his screen and looking at his phone. Got to room and the room was nice and clean which was positive. All went downhill from then. Was groups of friends and families on our floor which was screaming shouting, running in and... More 

Helpful?
1 Thank ashraf-hussain
IbisSwansea, Front Office Manager at Ibis Swansea, responded to this review

Dear Ashraf-Hussain Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Travelers are raving about these Swansea hotels

Prescot, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed January 2, 2016

My Husband and I and our dog stayed at the Ibis Hotel over Christmas 2015. The rooms are quiet, clean and comfortable with everything we required. The staff are very welcoming and friendly and nothing is too much trouble. Only one hiccup (which could have happened anywhere), a few days into our stay there was a leak in the bathroom... More 

Helpful?
Thank Doreen S
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Doreen S Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Crawley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

The Ibis Swansea was the ideal home for Christmas Eve to Boxing Day. Even though naturally at that time of year staff would rather be with family, nothing was too much trouble for them and they remained excellent throughout. Rooms were clean and well appointed for the price. I was a particular fan of the wet-room style bathroom. However I... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank nationalexplorer90
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear National Explorer, We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Sheffield, United Kingdom
Level Contributor
4 reviews
1 of 5 stars Reviewed December 26, 2015

I haven't stayed at this property so cannot comment on what it's like however I made a reservation SIX MONTHS before my planned trip but they charged my card £160 ON CHRISTMAS DAY for a trip that is not due to take place until May. I explained I cannot go then as I will be having hospital treatment and they... More 

Helpful?
Thank manics0191
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear Ms Gilchrist, Thank you for sharing your comments. As you were aware you reserved room through Booking.com on an advance purchase non refundable rate. This was charged as per the terms and conditions and we are sorry that this happened during the Christmas Period. I was subsequently made aware upon my return from holiday of this and in light... More 

Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

We stayed here to break up a long journey. We've only ever stayed at an Ibis once before which was horrendous but for the £29 price tag we couldn't not stay here. What a bl00dy great find. Spacious car park, extremely clean reception with very warm and welcoming staff. Rooms had laminate flooring which was great, nothing worse than a... More 

Helpful?
Thank NashyMcFee
IbisSwansea, General Manager at Ibis Swansea, responded to this review

Dear NashyMcFee, We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team and it will serve as an encouragement for us to match up to our guest's expectations. Thank you again for sharing your experience, and we hope to welcome... More 

Newton Abbot, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed December 16, 2015 via mobile

Stayed at the ibis on fabian way early December for two nights and stayed on ground floor, all the staff where friendly and the room was clean comfortable and quiet, breakfast was great, had a great stay

Helpful?
Thank Kieron91
h6653_re, Front Office Manager at Ibis Swansea, responded to this review

Dear Kieron91, Many thanks for commenting about your pleasant experience at Ibis Swansea. It is an encouragement for all the staff here to receive positive feedback from our valued guests and we hope to welcome you back soon again. Sincerely, More 

Cwmbran, United Kingdom
Level Contributor
128 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed December 11, 2015

We checked in on-line in advance and arrived a little earlier than check-in time but it wasn't a problem, we were given a room straight away. Plenty of parking available at no charge. The receptionist could not have been more helpful, showing us how to access the Wi-Fi and looking up bus information for us as it was too wet... More 

Helpful?
Thank Jules3377
h6653_re, Front Office Manager at Ibis Swansea, responded to this review

Dear Jules3377 We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

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