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Mercure Cardiff Holland House Hotel and Spa

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24-26 Newport Road, Cardiff CF24 0DD, Wales
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1 room 1 adult
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Mercure Cardiff Holland House Hotel and Spa
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1,804 Reviews from our TripAdvisor Community

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Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The first thing you notice on arrival is how different the reception area is. In fact, you're left wondering where the reception is! I followed the signs up the stairs and found myself in the bar / breakfast area. They have no reception desk as such. Staff meet you in this area with a tablet computer in hand and check... More 

Helpful?
Thank toruairc
Maidstone, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my boyfriend have been a couple of times to the Mercure Holland House Cardiff for a one night spa break, usually around Valentine's Day. On Saturday we arrived at 2pm for check in to be told that they have a new system instead of a help desk they use iPads in the bar area, although we were told... More 

Helpful?
Thank R H
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a two night stay room only stay. The room was very spacious, and clean. We didn't use the restaurant or have breakfast as too expensive. The only down side was parking, there was no space available, would have been nice to be informed before we arrived. Ideal location for shopping.

Helpful?
Thank Pauline T
Oswestry, United Kingdom
Level Contributor
113 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for three nights during the week. Hotel is lovely and modern with big spacious bar area and restaurant. Check-in was a bit unusual with no reception desk but a friendly lady with an iPad taking your details. Our room was large, clean and comfortable and the bathroom a good size. Slept well, despite the traffic noise from outside. Breakfast... More 

Helpful?
Thank Smurfy1971
Gloucestershire, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here on Thursday 4th Feb whilst in Cardiff on business. The reception check in with a lady with an iPad was not ideal. Didn't explain anything about the hotel and its facilities and felt very underwhelmed. Would have preferred a proper reception with a proper greeting. Ate in the restaurant alone And didn't feel awkward and the food... More 

Helpful?
1 Thank Sam P
Wales
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had a late deal for £65.00 per night, spacious room, all new furniture and fittings. Spa and gym was included in the price. Really helpful staff. Bar prices a bit expensive, but only to be expected in such a hotel. Looking forward to staying here again.

Helpful?
1 Thank AirMiles
Liverpool, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed twice in the last few weeks- mid week and a Saturday, on both occasions in a premier room. The outstanding feature was the room was so quiet, I wouldn't have known there were any other guests. Room is well equipped and pleasant. Huge comfortable bed. Spa was clean, though sauna and steam room could have been a lot hotter.

Helpful?
1 Thank Richard T
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We spent a night here with family.The room was nice and clean and all the staff are efficient and friendly.We ate in the Restaurant which was an enjoyable experience.A criticism was I asked Housekeeping if there were any flatter or feather pillows as I have a neck problem,they were pleasant and looked but there were none available.I think as this... More 

Helpful?
Thank Richard T
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your honest review about your recent stay. We are pleased to note that our rooms exceeded your expectations but disappointed that our housekeeping team did not find a satisfactory solution for you. We do indeed have a variety of pillows for our guests and a dedicated hotline '2424' so the team are contactable 24 hrs a day.... More 

Pontypridd, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here on Friday 5 February 2016. Wonderful room, wonderful spa, but most of all wonderful staff.....always attentive, always informative.....basically what customer service should be about....the customer! Wife already looking to book one of the special spa days if we can manage it! Stay at this hotel.

Helpful?
1 Thank Gareth J
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

What a 'wonderful' review- thank you so much So pleased you both enjoyed your stay and have already booked to return.... - hope you have signed up for our loyalty program and are earning lots of points Look forward to welcoming you both back soon Kind regards Marisa Morteo- General Manager More 

Winchester, United Kingdom
Level Contributor
239 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Many people don't like the fact that there is no reception desk – just someone with an iPad. You know what I rather liked it! Friendly, no desk in between, very efficient very personal. I had extremely comfortable stay, although I would've liked teabags (English) in the room – it hadn't been checked. Very good spa, gym, pool et cetera.... More 

Helpful?
Thank Independent_Joe
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thanks for taking the time to post your feedback- great to read that you liked our new, innovative welcome area and felt it was more personal. Apologies for the teabags, our head housekeeper will be most frustrated as she prides herself on the standards We all look forward to you returning and welcoming you back Kind regards Marisa Morteo- General... More 

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