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Holiday Inn Cardiff City Centre

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Holiday Inn Cardiff City Centre
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1,119 Reviews from our TripAdvisor Community

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Showing 1,081: English reviews
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Reviewed yesterday NEWvia mobile

Arrived on Monday 27 February 2017, we were disappointed as room was very small, had to move chair to open the wardrobe, the tea & coffee tray was also kept in the wardrobe along with iron and ironing board, not a lot of room to hang clothes. Mattress was so soft it was a role together, very dated. In dire...

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Helpful?
Thank Allison K
Reviewed 2 days ago NEWvia mobile

By this I mean the rooms are dire compared to what the outside of the hotel and reception look like. If your expecting nice clean modern rooms then unfortunately this is not what you will get. They do however serve a purpose and the breakfast is good. I'd stay again purely because of the value for money you get.

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Thank Matthew C
Canterbury, United Kingdom
Reviewed 5 days ago NEW

I stayed here for 3 nights and can honestly say that I will never again and having raised a complaint with both the reception desk, the general manager and IHG Priority club will seriously consider changing my brand loyalty. My main complaint was regarding the restaurant manager RANTING about my partner and I across the restaurant to her colleague, I...

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Helpful?
Thank AndrewHepburn
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear AndrewHepburn I am really sorry to read of your dissatisfaction following your recent stay here. I am aware of the communication following your stay and the apology and actions taken in respect of this, clearly reading this review there is misunderstanding and I am more than happy to discuss further. To re iterate our apology to you we are...

St Helens, United Kingdom
Reviewed 5 days ago NEW

The hotel is well situated opposite the castle and conveniently located in the City Centre. Ideal for shopping, eating out and drinking and has a lovely park opposite. The hotel itself is a typical Holiday Inn, but its now looking a little tired. It could do with a facelift now, but certainly nothing to complain about. It is a little...

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Helpful?
Thank P2963ZCjohng
Reviewed 1 week ago via mobile

Had a lovely nights stay here when my mum came to visit me at university, the staff were really friendly and helpful despite it being an incredibly busy weekend with the rugby on. The breakfast in the morning was very good and I definitely got my money's worth from the all you can eat. The room and bathroom were very...

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Thank Jessica B
Reviewed 1 week ago via mobile

Had my wedding here in January, wow, it was amazing so glad I chose this holiday, every single member of staff involved was wonderful and went so smoothly from the day we booked till the actual wedding day, the food was outstanding,I can't recommend this hotel enough, thank you to everyone involved especially Rosie you were amazing 💐

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Thank Michelle S
Plymouth, United Kingdom
Reviewed 1 week ago via mobile

Having spent most weeks here for the last six months, am appreciative of the cleanliness of the hotel and the friendliness of most of the staff. It's a great place to have a base and if you have to work away, I feel it's probably the best of its kind.

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Thank DrJR1996
High Wycombe, United Kingdom
Reviewed 2 weeks ago via mobile

Very well situated for Cardiff centre. Room was spacious and clean. Staff were very friendly- especially Fiona who checked us in and gave us advice throughout the stay. Breakfast had a reasonable selection but it was busy Sunday morning and it was a bit of a disaster. Better the other days. It is this, and the fact they ran out...

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Thank Alan C
Cardiff
Reviewed 2 weeks ago via mobile

Booked in advance for the Winter Wonderland Christmas Party...and it did not disappoint. The staff were fantastic from beginning to end,especially Rosie who was efficient polite and approachable throughout.Entertainment was a DJ who played modern but varied genres of music and who enjoyed a bit of banter. Bar staff were quick to serve and polite always a winner...The food was...

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Thank Happyholidayer70
Greater London, United Kingdom
Reviewed 2 weeks ago via mobile

I have to admit before I arrived my expectations weren't very high, I was expecting an average hotel in the centre of Cardiff. We came to Cardiff to 1) celebrate my 50th birthday and 2) to watch Wales V England rugby at ghe Pricipality Stadium. From the moment we arrived our expectations were exceeded. The reception staff were wonderful. Our...

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Helpful?
Thank Chris M
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 

Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $86 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Reservation Options:
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Cardiff City Centre staff and other travelers.
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Questions? Get answers from Holiday Inn Cardiff City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room in a different hotel”
 of 5 bubbles E1041CGrachela, 3 weeks ago | Read review
“Give it a miss”
 of 5 bubbles fmos, 5 weeks ago | Read review
“Nice view of castle from majority of rooms”
 of 5 bubbles Frabm4, Jan 24, 2017 | Read review
“Ask for front room, back rooms look over a scruffy car park and Cardiff Arms training ground.”
 of 5 bubbles JustKevinB, Jan 17, 2017 | Read review
“Ask for room 625 !”
 of 5 bubbles geov955, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question