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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,935 Reviews from our TripAdvisor Community

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Showing 1,837: English reviews
Leamington Spa, United Kingdom
Reviewed May 12, 2015

Review collected in partnership with Best Western GB
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1Thank 483BillM483
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Harlow
Reviewed May 12, 2015

A great hotel in the city center next to the railway and bus stations so easy access to attractions outside Cardiff e.g. St. Fagans, Penarth, Barry Island, Cardiff Bay. Within walking distance of the Castle, museum, market ,old arcades plus loads of shopping centers and St. David's Hall. So many restaurants and eating places. So recommend this hotel in Cardiff...

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1Thank mollyp_10
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear molly_10, Thank you for your fantastic five star review on TripAdvisor. It was an absolute pleasure to have you stay with us again. I am delighted that that you fully enjoyed your stay . We look forward to welcoming you back in the not to distant future. Warm Regards, Linda Folan, Guest Relations Manager.

Wrexham, United Kingdom
Reviewed May 11, 2015 via mobile

I've stayed here several times now and each visit had been great. Staff are friendly and helpful. The rooms are clean,spacious and modern. The hotel is perfectly located close to the train station and easy access to all the sights in Cardiff.

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2Thank scottyg6300
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Scottyg6300, Thank you for your fantastic five star review on TripAdvisor. Our entire team pride themselves on their customer service and I am delighted that you have experienced this firsthand. We look forward to welcoming you back in the not to distant future, Warm Regards, Linda Folan, Guest Relations Manager.

Reviewed May 10, 2015 via mobile

A group of 7 of us stayed for one night and it was clean and looked lovely. There is a nice bar on the first floor. The rooms have good facilities. They have room service menus in the room with plenty of choice unfortunatly we didn't eat at the hotel, so I can't comment on that.

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1Thank sadie a
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Sadie a, Thank you for your lovely review on TripAdvisor. I am delighted that you fully enjoyed your stay with us , I do hope we can welcome you back in the not to distant future, Warm Regards, Linda Folan, Guest Relations Manager.

Stamford, United Kingdom
Reviewed May 10, 2015 via mobile

A couple of nights in Cardiff for a university reunion. The Maldron was conveniently located, very handy for the station, and with a nearby NCP car park if you drove there. I followed advice on Tripadvisor and asked for a room high up and facing away from the railway. No problem said the reception staff, and all was good. Beds...

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Thank KDstamford
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear KDstamford, Thank you for taking the time to post your review on TripAdvisor.I am delighted that you enjoyed your over all stay with us . I do hope we can welcome you back in the near future, Warm Regards, Linda Folan, Guest Relations Manager.

St. Neots, United Kingdom
Reviewed May 7, 2015

Nice and close to Cardiff Central rail station. Would recommend requesting a room on higher floors to avoid street noise. Reception staff were friendly and helpful. Room was clean although bathroom had squeezable dispensers for wash basing and shower which is particular annoyance of mine as they can be hard to squeeze for the very young or elderly. The restaurant...

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1Thank EvilTauro
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear EvilTauro , Thank you for your lovely review on TripAdvisor. I am pleased that you enjoyed your overall stay. I do hope we can welcome you back in the near future. Warm Regards, Linda Folan, Guest Relations Manager.

Cardiff, United Kingdom
Reviewed May 6, 2015

I frequently stay here and know that I'm in for a hassle free, relaxed comfortable stay with a decent breakfast to boot. Close to shops, restaurants, trains, buses and taxis. Free Wi-Fi. Reception staff always friendly, and happy to look after luggage to pick up later; great for when travelling by train.

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2Thank 771Jay124
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear 771Jay124, Thank you for your fantastic five star review on TripAdvisor. I am delighted that you choose to come back to us time and time again . We look forward to welcoming you back again soon. Warm Regards, Linda Folan, Guest Relations Manager

Banbury, United Kingdom
Reviewed May 6, 2015

Perfect for the city centre, great food all around you and plenty of night-life on the doorstep. The rooms are a good size and style and comfortable. Good buffet style breakfast. A tip though, try to make sure your room is not over the railway lines if you are a light sleeper but the noise is not excessive, I had...

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2Thank Travelledall0ver
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear TravelledallOver, Thank you for taking the time to post your wonderful review on TripAdvisor. I am delighted that you enjoyed your stay with us. I do hope we can welcome you back in the not to distant future, Warm Regards, Linda Folan, Guest Relations Manager

Reviewed May 6, 2015 via mobile

We have stayed here before, and always recommend it because of the location, distance from both train station and shops. We stayed once more and overall was a fantastic experience, the breakfast is outstanding, good quality sausage, hash browns, and pastries, although more fruit options could be something they could improve on. The only down fall was that staying on...

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Thank Business845
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Business845, Thank you for taking the time to post your review on TripAdvisor. I am delighted that you enjoyed your overall stay. I will pass on your feedback to each department. We look forward to welcoming you back in the not to distant future, Warm Regards, Linda Folan, Guest Relations Manager.

Carmarthen, United Kingdom
Reviewed May 6, 2015

We have stayed at this Hotel 3 times and the service is always the same. The staff are polite and efficient and we really enjoy the Breakfast. It is near the Train and Bus Station so no carrying luggage through the City centre.

Review collected in partnership with Best Western GB
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Thank A J
MaldronHotel, Guest Relations Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear AJ , Thank you for taking the time to post your review on TripAdvisor. It is an absolute pleasure to have you stay with us time and time again , We look forward to welcoming you back in the not to distant future, Warm Regards, Linda Folan, Guest Relations Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $74 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travelers.
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we stayed on 4th floor no noise very quiet especially so near to railway”
 of 5 bubbles juiep2015, yesterday | Read review
“beware of the noise at some sides of the hotels.”
 of 5 bubbles aravensis, 3 days ago | Read review
“11th floor is perfect. no over head noise... obviously. didn't have to wait long for the lifts.”
 of 5 bubbles CathMcK50, 3 days ago | Read review
“some corner rooms are larger”
 of 5 bubbles philipemma, 5 days ago | Read review
“Check air conditioning works and ask for a room away from the railway lines”
 of 5 bubbles V3199BIamandas, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question