Clayton Hotel Cardiff
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St. Mary Street, Cardiff CF10 1GD Wales
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360
Panoramas (7) Room & Suite (550)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Clayton Hotel Cardiff
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 75 in Cardiff
Location
4.8
Cleanliness
4.5
Service
4.4
Value
4.3
Travelers' Choice
GreenLeaders Gold level
Clayton Hotel Cardiff opened in May 2011. Clayton hotel Cardiff is a 4* city centre hotel located less than a minute walk from Cardiff Central Train Station & only a short walk from the Principality Stadium, St. David's Shopping centre & Cardiff Castle. Facilities at a glance: -216 air-conditioned guest rooms -Newly refurbished Clayton standard bedrooms -Free WiFi -4*Cardiff city centre Hotel -View Restaurant and Bar -7 conference rooms. - In-House Fitness Suite. Clayton Hotel are honoured to announce they were awarded 'Leisure , Hospitality & Retail Business of the Year 2018' - Cardiff Business Awards, Sponsored by FOR Cardiff.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Hair dryer
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Greek and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
171Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
Contact
St. Mary Street, Cardiff CF10 1GD Wales
Getting there
Rental CarsSee all Cardiff rental cars
3191Reviews58Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Firstly we booked this trip a few hours before. We arrived at cardiff after a three hour drive to celebrate my birthday. The reception staff were more than friendly and more than helpful we got to the room it was stuffy. We proceeded to go out and celebrate for a few hours and got back to the room and it was like a sauna. The air conditioning wouldn’t go below 18 degrees Celsius. So the “air conditioning” provided it nothing but a bit of a warm breeze circulating the room. After hours sweating in bed thinking the room would cool with the air con, we called reception. The maintenance guy stepped in the room at 5am and was shocked by how warm and humid the room was. He provided us with a fan which cooled the room down slightly. We also paid for early checkout on check in. Me and my partner had briefly awoken at 11am (checkout was 2pm for us) to house keeping entering the room telling us we should’ve checked out while me and my partner were half naked trying to cover our modesty. I was humiliated. We’d paid extra to have a lay in not to be harassed and walked in on by hotel staff who then proceeded to wait outside our room for an hour while we got our things to leave. The presentation of the room was immaculate but the heat and housekeeping staff was unacceptable. I will not be returning.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Ask for a fan when arriving as rooms are like saunas
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Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded 6 days ago
Hi Elliot S, Our team are very disappointed with your review and feel saddened about your experience with us. Please accept our sincere apologies for the inconvenience that occurred during your stay. Please advised that I have personally passed all information and feedback to our department managers whom are grateful for your feedback and will be able to put in place further actions. In the meantime, if you do wish to return please do not hesitate to contact me directly and I will be more than happy to assist further. Kindest Regards, Sian, Guest Relations Manager
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I just wanted to express my sincere thanks to Sian from customer relations who stepped in and helped me as a guest and went above and beyond to the point I was speechless to make my stay memorable. I would recommend this hotel in every way possible especially as it has Sian on the team. Thank you Sian. I had an executive suite which was spotless and comfortable. Mini bar, robes and toiletries provided along with tea and coffee facilities. Loved the hotel has ice machines on each floor. Location is simply perfect. So close to everything yet did not hear a thing. Breakfast 10/10 service 10/10 I consider myself hard to please and I would only stay here now if coming to Cardiff.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded 1 week ago
Hi Melissa, Many thanks for your great feedback. Myself and our team are delighted to hear that you had a great stay with us at the Clayton Hotel, Cardiff. I am also very pleased that you found your complimentary upgrade with great comfort. Please be assured that your wonderful feedback has been passed onto our team and we do look forward welcoming you back in the near future. All our best wishes, Sian, Guest Relations Manager
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I had stayed at the Clayton as part of a stag do previously so couldn’t remember anything but the breakfast. I booked after seeing a concert at the Motorpoint Arena, which was a mere 4 minute walk away from the hotel. The hotel is fantastic value for money. I’ve stayed at more expensive city hotels and got far less value. The rooms look great, clean and well presented. The selection for Breakfast for £10 is by far the best I’ve ever had, with a large selection of Hot, Cold, Yoghurts, Granola - the kitchen must be busy in the morning! Well done to all the staff - you put on a great experience!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded 2 weeks ago
Hi breadohs, Many thanks for your great 5* review! Our team are delighted to hear about your wonderful experience with us here at the Clayton Hotel, Cardiff. Please be reassured that your fabulous comments have been given to our team whom are also delighted to hear about your stay. We do look forward welcoming you back in the near future. All our best wishes, Sian, Guest Relations Manager
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I stayed here at short notice, having to leave the hotel I’d been booked to stay in. Sammy on the front desk was a delight, pleasant, informative and welcoming. The room was clean, warm and comfortable - the bed perfect for a great nights sleep. Could not fault the hotel or staff and would definitely choose to stay here again.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Apr 10, 2022
Hi Eric, Many thanks for your great 5* review. Our team are delighted to hear about your wonderful experience with us at the Clayton Hotel, Cardiff. Please be assured that I will pass on all your wonderful comments to our team, especially to Sami whom will be grateful for your feedback. We do look forward welcoming you back in the near future. Kindest Regards, Sian, Guest Relations Manager
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A massive thank you to Andrea who was working at reception this evening, was able to go above and beyond to make my stay more enjoyable. I will certainly be staying here again in the future, thanks to her :)
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Apr 7, 2022
Hi Matt W, Many thanks for your great 5* review! Our team are delighted to hear that you had a great experience with us here at the Clayton Hotel, Cardiff; we are also very pleased to hear the great effort of Andrea. She is a credit to our team. Please be reassured that I will personally pass on your great feedback and we do look forward welcoming you back in the near future. Kindest Regards, Sian, Guest Relations Manager
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We chose this hotel for its great location. Unfortunately, the hotel didn't meet our expectations. Rooms were dirty and no one cleaned our room in 4 nights which for me is a bit unacceptable. We had a room on the 11th floor and you can not even crack the window open for a bit of natural ventilation on that floor. The bed had wheels which were a bit funny because we were waking up in a different spot every time :))). Also, the receptionist woke us up on the last day asking us "when were we going to check out?". This never happened to me before, as I was aware of the time slot I would check out and I very well knew it.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: Don't go for eh top floors because you cannot open the window!
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1 Helpful vote
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Apr 3, 2022
Hi S7141ERchristines, Many thanks for your feedback. Our team are delighted to hear that you found our hotel within a great location. However, I am disappointed to hear about the remainder of your stay. Please be reassured that we are still limiting contact with guests bedrooms to avoid any possible cross-contamination of COVID particulars. Therefore, please be advised that all rooms are able to cleaned upon request with our reception team. As informed on check-in, there are also telephone is all our rooms whereby all guests are welcome to dial 0 which will seek the attendance of our reception team. In addition, due to health and safety regulations and the height of our building; we are unable to allow any windows to be opened. However, we do have great aircon supplies in all rooms. If any of our guests are uncomfortable with the air-conditioning we do advise to inform our whereby we're more than happy to be of further assistance. In the meantime, please be reassured that I have personally passed all feedback onto our senior management team. Kindest Regards, Sian, Guest Relations Manager
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Stayed for 3 nights, check in was fine, staff friendly and helpful. The room was quiet and comfortable, perfect for a good nights sleep. The TV did not have a sleep timer, which is just a personal preference of mine! Would definitely recommend this hotel, central location and safe.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Apr 3, 2022
Hi sweep1990, Many thanks for your 4* review. Our team are delighted to hear that you thoroughly enjoyed your time with us at the Clayton Hotel, Cardiff. We do look forward welcoming you back in the near future. Kindest Regards, Sian, Guest Relations Manager
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Stayed here for two nights a couple of weekends ago. The hotel is in a great location, very central to the shops and bars. There is no on site parking but we parked at the nearby train station which charges 12.50 for 24 hours. Staff very friendly, especially the young lady showing us to the table at breakfast. The rooms unfortunately are quite small, the bed is a double, I have a king size at home so the bed just didn’t feel big enough. The thing that let the whole place down was the cleanliness of the room, it was just filthy. Dust over all the surfaces, the carpets had thick dust around the edges of the room and filthy, dusty skirting boards. I found somebody else’s nail on the floor along with a screwed up receipt. The bath had pubic hairs in and long blonde hairs on the bathroom floor. The bed also had small dark hairs in. It’s just not good enough, it takes an extra 2 minutes to pull the pipe out of a henry hoover and to hoover the skirtings and edge of the carpet. Also we needed the iron, the plate was covered in rust, once I’d plugged it in it blew the electrics in our room, probably because it hadn’t been tested for safety since 2018! This hotel could be so must better if they spent just a little longer cleaning the rooms. We won’t be staying there again.…
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Mar 30, 2022
Hi happy7584, Many thanks for your feedback. Our team are delighted to hear that you found our team very friendly. However, I am very concerned about the remainder of your experience. Please be advised that I have personally passed all information over to our senior management team. In the meantime, I would like to address all issues with you personally therefore if you wish to discuss these issues further please do not hesitate to contact me directly at your convenience. I do hope to hear from you very soon. All our best wishes, Sian, Guest Relations Manager
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Stayed only one night for work. All staff are very friendly. Location is convenient as it is next to the station. Price, no complain for its location. Late check out , 12 o'clock policy, great!!! I have a bit time to spend AM., so I checked out 11AM, then asked the receptionist to keep my overnight bag. She said "no、 the space is full. You have already checked out, No place to leave your luggage. now," That's all,. The space wasn't full, but according to heir regulation, it was full. After a big negotiation, finally she took my bag but very offensive way. As I enjoyed staying there after one day hard work, The last moment of the check out made me so down. She should have been a bit more flexible. Please ask if here is a space for your luggage before you check out.
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Date of stay: March 2022Trip type: Traveled
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded Mar 13, 2022
Hi ikun2022, Many thanks for your feedback. I am pleased to hear that you enjoyed your overall experience with us at the Clayton Hotel, Cardiff. Please be advised that we do inform all guests that luggage storage is based upon subject to availability. As our teams can never guarantee the quantity of bags wanting to be left by guests. Our team do apologise for the inconvenience that was caused and we do hope that our luggage area is a bit more quieter upon your next visit. All our best wishes and kindest of regards, Sian, Guest Relations Manager
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Stayed for one night over the weekend. A little bit of a mix up on check-in after receptionist realised we had booked to check in at 12pm rather than 3pm – Having initially being slightly abrupt they clawed back the situation admirably and checked us in successfully. We booked a standard room which was just as described, with a small but adequate bathroom, which was fine for our purposes. The beds were amazingly comfortable, and we had a relaxing night’s sleep. The views over the city were great from the restaurant and we enjoyed our drinks and meal in the bar & restaurant where the staff were excellent. A real credit to the hotel. All so extremely pleasant and helpful. Breakfast was great – Nice and hot with plenty of choice. We found the hotel to be of a 4 star standard without being too pretentious, which we liked. The bar area even had sky sports which was a big bonus for me. We really enjoyed our stay here. The city centre location close to Cardiff central train station was a big plus for us. Despite being very close to Cardiff’s popular nightlife we were not troubled by any noise during the night. Will definitely be returning to this very welcoming hotel and hopefully for a longer break next time.…
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Date of stay: March 2022
Rooms
Location
Service
Helpful
Response from Clayton Cardiff, Owner at Clayton Hotel Cardiff
Responded 2 weeks ago
Hi Denmar25Cardiiff, Many thanks for your great 5* review! Our team are delighted to hear that you had a great stay with us at the Clayton Hotel, Cardiff. We do look forward welcoming you back in the near future. Kindest Regards, Sian, Guest Relations Manager
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PRICE RANGE
$101 - $299 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Clayton Hotel, Best Western Premier Collection
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
216
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Claim Your Listing Frequently Asked Questions about Clayton Hotel Cardiff
Which popular attractions are close to Clayton Hotel Cardiff?
Nearby attractions include Lab 22 (0.1 miles), Principality Stadium (0.3 miles), and Treetop Adventure Golf Cardiff (0.2 miles).
What are some of the property amenities at Clayton Hotel Cardiff?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Clayton Hotel Cardiff?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Clayton Hotel Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Clayton Hotel Cardiff?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Clayton Hotel Cardiff?
Conveniently located restaurants include Fresh the Baguette Bar, Las Iguanas - Cardiff, and Lezzet Turkish Kitchen.
Are there opportunities to exercise at Clayton Hotel Cardiff?
Yes, guests have access to a fitness center during their stay.
Is Clayton Hotel Cardiff located near the city center?
Yes, it is 0.4 miles away from the center of Cardiff.
Are any cleaning services offered at Clayton Hotel Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Cardiff offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Clayton Hotel Cardiff?
The staff speaks multiple languages, including English, Spanish, French, Polish, Greek, and Romanian.