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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,827 Reviews from our TripAdvisor Community

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Showing 1,736: English reviews
Bristol, England, United Kingdom
Reviewed yesterday NEW

This Hotel was amazing Value made to feel so welcome, nothing was to much trouble. We had a lovely afternoon tea and offered unlimited tea and coffee. I would recommend this Hotel to anyone and we will certainly look forward to joining the hotel again soon.

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Helpful?
Thank Christine P
Coleford, United Kingdom
Reviewed 2 days ago NEW

Stayed at the Clayton as found a deal online and decided to have a last minute night away with fiance. Afternoon tea's excellently presented and tasted fantastic, cocktails very nice indeed and plentiful breakfast -- check-in was extremely pleasant and all staff during stay very helpful and polite. Would definitely stay here again and perfect for a getaway in the...

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Helpful?
Thank Stuart B
Reviewed 3 days ago NEWvia mobile

The Clayton is very convenient and although smack in the middle of some busy nightlife - quiet and comfortable. Stayed a night while going to see Madness at the Motorpoint Arena. Perfect 5 mins walk away. Also next to Cardiff train station. Room was clean and beds comfortable. Buffet breakfast was ok but would be nice to have tea/coffee served...

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Helpful?
1Thank Jez D
Plymouth, United Kingdom
Reviewed 3 days ago NEW

We got an offer through a 3rd party site that coincided with a time we needed to stay in Cardiff so we chose here. Arrival - small reception but a very happy Irish woman greeted us and checked us in efficiently but also in a really friendly way. Room was great clean, well equipped, not the biggest in the world...

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Helpful?
Thank ChrisOpposite
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear ChrisOpposite, Thanks for your very informative review on TripAdvisor, I'm delighted that you thoroughly enjoyed your stay with us and that we are top of the list for hotels in Cardiff. Thank you for the feedback regarding the afternoon tea menu, I have discussed this with the Food & Beverage Manager and we are now working on reprinting and...

Norfolk, UK
Reviewed 3 days ago NEWvia mobile

We spent one night here on a Secret Escapes deal, which included afternoon tea and a cocktail. The afternoon tea was a smaller version of their full thing but was still very nice and enough for a light lunch. The cocktails were actually delicious which I hadn't expected. Breakfast was very good - buffet style but I requested poached eggs...

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Helpful?
Thank Gillian S
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Gillian S, Thanks for your great review on TripAdvisor, I'm delighted that you enjoyed every aspect of your stay with us. I will pass on your lovely comments to the entire team they will be delighted. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Leeds
Reviewed 4 days ago NEWvia mobile

Located very close to the station and a short walk from parking in the city centre. The rooms are a decent size with comfortable beds. The restaurant offers the usual self service breakfast, and a pleasant evening menu which changed slightly on each of the evenings that we were there. Staff were friendly and attentive although some of the lustre...

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Helpful?
Thank david3b
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear david3b, Thanks for your lovely review on TripAdvisor, I'm delighted you found the hotel comfortable and the team to be friendly and attentive, please accept my apologies for my colleagues response whilst you were commenting on the rump during your visit, rest assured your comments were taken seriously and fed back to the manager on duty later that evening....

Sudbury, United Kingdom
Reviewed 4 days ago NEWvia mobile

So nice to have a great hotel with great prices great customer service and amazing food. I was there for business and some places I get out I would not take my wife but this hotel ticks all the boxes.

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Helpful?
Thank GlennAndrews
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear GlennAndrews, Thanks for the brilliant review on TripAdvisor, I'm delighted we ticked all the right boxes for you. We look forward to welcoming you back very soon. Kind Regards, Jason Court Guest Relations & Quality Manager

narberth, pembrokeshire
Reviewed 6 days ago NEW

I have just returned from two nights at the Clayton Hotel. It is next door to the railway station and to the City Centre. It could not be placed in a more convenient spot for shoppers and travellers alike. No noise from the trains or traffic. Rooms are very clean and well maintained. Reception staff very friendly and efficient. Also...

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Helpful?
2Thank tumblejim
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Tumblejim, Thank you for your lovely review on TripAdvisor, I'm glad you had an enjoyable stay with us recently. I will pass on your comments regarding the breakfast buffet to our head chef, we always listen to comments like yours and use them to continuously improve our offering. We look forward to welcoming you back again in the near...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I stayed here as a walk in/last minute reservation due to a home emergency. I was greeted by Emily on reception who went out of her way to make sure I was allocated a room even though the hotel was extremely busy. She complimentary upgraded me to an executive room which really made my day and made my evening a...

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Helpful?
Thank A TripAdvisor Member
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Guest, Thanks for you brilliant review on TripAdvisor, I'm delighted you found our customer service fab. I will pass on your lovely comments to Emily she will be delighted. I do hope your home emergency has been sorted and look forward to welcoming you back in the near future. Kind Regards, Jason Court

Coromandel, MG
Reviewed 1 week ago via mobile

Two couples visiting Cardiff to see a show at the Motorpoint Arena. The Clayton was just minutes walk away although Cardiff is a nightmare to park in. A stylishly furnished hotel the rooms were very nicely decorated. We had a late night snack in the 24 hour cafe after the show and the staff were very obliging. Perfect stay! Will...

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Helpful?
Thank Liz G
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Liz G, Thanks for you lovely review on TripAdvisor, I'm glad you feel you had a perfect stay this is always what we strive for with every guest. We look forward to welcoming you back when you visit Cardiff again to hit the shops. Kind Regards, Jason Court Guest Relations & Quality Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, formerly Maldron Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel Cardiff)
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $69 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#1 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travelers.
12 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get the afternoon tea - it's great!”
 of 5 bubbles ChrisOpposite, 3 days ago | Read review
“1019 good view and quiet”
 of 5 bubbles richard96, 1 week ago | Read review
“The higher the better!”
 of 5 bubbles NickyDuke, 2 weeks ago | Read review
“Just be glad if you have a room that doesn't reek of cigarette smoke”
 of 5 bubbles Lynneprice, 3 weeks ago | Read review
“Brilliant location!”
 of 5 bubbles 365caraw, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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