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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,713 Reviews from our TripAdvisor Community

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Showing 1,624: English reviews
London, United Kingdom
Level Contributor
185 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We needed a triple room in Cardiff for a family holiday and were quite happy to find one at the Clayton Hotel. It is located right next to the railway station, but is also walking distance to the Cardiff Castle and Museum & a few other sights of interest. Its also quite convenient to catch buses towards Mermaid quay. We... More 

Helpful?
Thank Karishma-Kim
Surrey, United Kingdom
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the Clayton Hotel for Bank Holiday.  The staff at reception were all friendly and helpful.  I arrived at about 1:00 and I optimistically asked whether the room was read.  They told me that if I wait 10  minutes or so it should be ready.,  Just as i was going up to the bar they told me it was... More 

Helpful?
Thank Robert3856
Porto, Portugal
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Centrally located, right outside the Cardiff Central train station, it is the ideal place to explore Cardiff. The airport bus and almost all city buses stop at nearby bus stops. The hotel is modern, the rooms are big and very comfortable. They are soundproof so you do not hear the trains passing by. A full Welsh breakfast or a healthier... More 

Helpful?
Thank Manuel_Porto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Myself and my partner stayed here for one night in July. On arrival the reception staff were very welcoming and friendly, the room clean and well presented. Every member of staff we came into contact with - housekeeping, reception, bar staff all very polite and had good knowledge of everything we asked. Overall a really good stay :)

Helpful?
Thank Gemma N
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Gemma N, Thanks for taking the time to review your recent stay with us on TripAdvisor. I'm delighted that you thoroughly enjoyed your birthday stay with us. I will pass on your lovely comments to the entire team they will be delighted that they made a difference to your stay. I hope we get the chance to welcome you... More 

North Wales, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent friendly staff; very efficient and helpful. Gorgeous room; everything you could ask for. Lovely dinner in the restaurant and fab breakfast. And right next to the train station and city centre too.

Helpful?
Thank YrUnCymraes
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear YrUnCymraes, Thank you for your kind words on TripAdvisor, I will pass on your compliments to the entire team, they will be delighted. I hope we get the chance to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager More 

Auckland, New Zealand
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We loved our stay at Clayton hotel. The food in the restaurant is really good. The bar is really well set up. The staff were amazing and put up with our large group socialising in the bar area. We got to know a number of the staff during our stay. Very hospitable and we really felt welcome. Wish there was... More 

Helpful?
Thank Holster10
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Holster 10, Thanks for your great review on TripAdvisor, I will pass on your lovely compliments to the entire team. I'm glad you got to experience the great customer service that we all take such pride in during your visit. For future reference fridges are available on request, just ask any member of the team and they will be... More 

London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

right by Cardiff Central Station, spacious rooms, good modern minimalist decor, clean, good service. I spent one night and had a fab sleep. I am definitely coming back. would recommend for both short and long-er stays.

Helpful?
Thank svetlana o
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear svetlana o, Thanks for taking the time to review us on TripAdvisor. I'm glad that you had a fab sleep, and that you are definitely coming back. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager More 

Perth
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed with my mum for two nights. The hotel is walking distance from Cardiff Central station and is close to shops, bars, cafes and you could walk to Cardiff Castle. It has accessible rooms with walk in shower (required for mum), which was good and they were accommodating in placing us next to each other, which was appreciated. The... More 

Helpful?
Thank Kathleen O
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Kathleen O, Thanks for your reviewing your recent stay on TripAdvisor, I will pass on your compliments to the team we take great pride in our customer service and will be delighted with your comments. I will look into the quality of the pillows you mentioned and get accommodation to replace as necessary, water is available from the ice... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

The staff are very friendly and helpful. The breakfast is always very fresh with plenty of choice. The hotel itself is in the perfect location, beside the Train Station and St David's Shopping Centre. Plenty of places to eat and drink around it. We stay there every time we visit Cardiff. Highly recommended

Helpful?
Thank A TripAdvisor Member
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Guest, Thanks for reviewing your recent stay with us on TripAdvisor. I will pass on your lovely comments to the entire team, they will be delighted as we all pride ourselves on our customer service. We really appreciate the recommendation and look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager More 

Burton upon Trent, null, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel. The staff were friendly and helpful. We had breakfast and afternoon tea and both were of a good standard. The room was very nice and clean and it was the most comfortable mattress we have ever slept on. Even though it is close to the train station and our room overlooked the track we were not disturbed at... More 

Helpful?
Thank CarolineW507
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear CarolineW507, Thank you for your excellent review on TripAdvisor. I'm please you found both our breakfast and afternoon tea to your liking, i will pass on your comments to our food and beverage department. We are always looking at ways to improve our offering and I will take your comments on board regarding Ice buckets placed in all rooms,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Clayton Hotel, formerly Maldron Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel Cardiff)
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $79 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#1 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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