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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,859 Reviews from our TripAdvisor Community

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Showing 1,766: English reviews
Glasgow, United Kingdom
Reviewed 4 days ago NEW

Stayed here for the first time for three nights on business. Located right next door to Cardiff Train station this is a well located hotel close to transport, shopping and restaurants. The staff are really lovely, particularly at breakfast. The room was very modern and clean, good size TV fee wifi (no fiddly passwords etc), plenty of towels and a...

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Helpful?
1Thank Fiona I
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Fiona I, Thanks for the excellent review on TripAdvisor, I'm delighted that you thoroughly enjoyed your stay with us. I will pass on your lovely comments to they entire team they will be delighted that their efforts aren't going unnoticed. Thanks for your loyalty and we look forward to welcoming you back again soon. Kind Regards, Jason Court Guest...

Reviewed 1 week ago via mobile

This was our second visit to the Clayton, with the first being around Xmas. Overall we enjoyed our first stay although due to a Xmas party/disco taking over the bar and restaurant, we had no option other than room service. We had enquired and one staff member had initially told us restaurant was available, but a second advised it was...

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Helpful?
Thank LeighMacd
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear LeighMacd, Thanks for taking the time to review your most recent stay with us, please accept my apologies that you didn't find the request for a table as a welcome request, this just was not the case. I was on duty that evening and yes as it was a particularly quiet evening we did prepare for the following days...

Reviewed 1 week ago via mobile

The rooms were neat and tidy. The staff were very polite, professional and helpful. However, would suggest improving the restaurants food buffet choices, they were quite limted and on the pricey side.

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Helpful?
1Thank Furyal M
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Furyal M, Thanks for reviewing us on TripAdvisor, I'm glad you had an enjoyable stay with us recently. I will pass on your comments to the relevant manager as we are always looking for ways to improve our offering for future guests. I do hope we get the chance to welcome you back in the near future. Kind Regards,...

worcester
Reviewed 2 weeks ago via mobile

The positives: Fantastic location-Cardiff truly is on your doorstep. The staff were friendly and very helpful. Price is competitive. The negatives: Very basic room for a 4 star hotel. The double bed was small, perhaps almost a 3/4 bed? Not what you expect. Sites suggest the hotel has a car park- this is simply not true. There is an NCP...

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Helpful?
1Thank Nabil K
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Nabil K, Thanks for taking the time to review us on TripAdvisor. Our standard double rooms do indeed come equipped with the European standard size double bed, we do have another room type with a larger King sized bed had any concerns been raised we would have been delighted to change your reservation. All websites that we advertise (to...

Cardiff, United Kingdom
Reviewed 2 weeks ago

Went there for new years eve celebration, which include a meal and disco. We're made welcome on arrival, canapés were provided but not very impressive. Meal was good but not spectacular. Music after was mediocre to say the least. Staff were friendly and helpful.

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Helpful?
1Thank Jane2458
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Jane2458, Thanks for taking the time to post a review on TripAdvisor, I will pass on your comments to the relevant manager, we always take comments on board both positive and negative and action where needed in order to continuously improve our offering to future guests. I do hope we get the chance to welcome you back again in...

Reviewed 2 weeks ago via mobile

Stayed here for 3 nights and 4 days. Lovely staff, were allowed access to our room earlier than expected and allowed to leave our luggage in the baggage room for 6 hours after checking out while waiting for our train. Boyfriend requested a picture of Terry Crews (😂😂) to be placed on our bed for arrival and the staff did...

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Helpful?
1Thank Holly J
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Holly J, Thanks for taking the time to review your recent stay with us on TripAdvisor, I'm thrilled you enjoyed the picture of Terry Crews we always try to comply with guest requests no matter how unique they may be. I will pass on your compliments to the entire team they will be delighted. We look forward to welcoming...

Bridgend, United Kingdom
Reviewed 2 weeks ago

My wife and I stayed at this hotel last night after a very short notice booking which cost £79 for one night double room. The staff were very efficient and courteous and this was a good first impression. Check-in took literally minutes and we were booked into a room on the sixth floor. The room was very clean if somewhat...

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Helpful?
2Thank John J
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear John J, Thanks for your lovely review on TripAdvisor, I'm glad you had a comfortable stay with us and the team were able to deal with the missing items for you in a timely manner. I will pass on your compliments to the team and look forward to welcoming you back in the near future. Kind Regards, Jason Court...

Reviewed 2 weeks ago via mobile

Visited on Boxing day, not as much staff as usual, but we where very impressed by the level of efficiency and professionalism. Situated on the mouth of the main strip to the city centre, rooms very clean and mid size with plenty of amenities. Staff very polite and helpful, and keen to make our stay as enjoyable as possible. Lovely...

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Helpful?
Thank sygee13
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear sygee13, Thanks for the lovely review on TripAdvisor, I'm delighted that you had an enjoyable stay with us over the festive period. I will pass on you compliments to the team they will be delighted that their efforts haven't gone unnoticed. We look forward to welcoming you back in the near future. Kind Regards, Jason Court Guest Relations &...

Church Stretton, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed only the one night though work, reception was very pleasant and quick at booking me in, room exceptionally nice very clean and a good size, did not try breakfast as leaving early did think it was a little expensive for breakfast only fault I can find was the shower was cold but it was a early departure but still...

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Helpful?
Thank Gramlx
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Gramlx, Thanks for reviewing your recent stay with us on TripAdvisor, I'm glad you had an enjoyable stay with us. Please accept my apologies regarding the lack of hot water I will pass on your comments to the maintenance team to investigate. I do hope we get the chance to welcome you back again soon. Kind Regards, Jason Court...

CARMARTHENSHIRE UK
Reviewed 3 weeks ago

Review collected in partnership with Best Western GB
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Thank JBBT
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, formerly Maldron Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel Cardiff)
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $65 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#1 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travelers.
13 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Did not stay at hotel”
 of 5 bubbles Jane2458, 2 weeks ago | Read review
“Higher floors have less train noise”
 of 5 bubbles chiswickgirl, 4 weeks ago | Read review
“Rooms at the front are quieter; rooms at the back of the hotel overlook the railway and goods trains run through the night.”
 of 5 bubbles PeterR136, 4 weeks ago | Read review
“Avoid the rear of hotel-overlooking trains!! You can hear them”
 of 5 bubbles Taztrip2014, Dec 8, 2016 | Read review
“Get the afternoon tea - it's great!”
 of 5 bubbles ChrisOpposite, Dec 5, 2016 | Read review
5 of 5
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