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We had a slight issue as our rooms had not been allocated together but the staff were absolutely brilliant and moved things around so that we were very close. Lovely breakfast, great choices and well cooked. Location to everything was great, we all had a...More
It is clearly evident that Novotel have put a lot of effort into providing guests with better service than other hotels. I've noticed a big improvement with this in Novotel in other cities ( and ibis in London) and here was no exception and possibly...More
Response from NovotelCardiff, Manager at Novotel Cardiff Centre
Thank you for your very kind words & glad you enjoyed all aspects of the hotel. Very much appreciated and my management team in Head Office will be delighted to hear that you see the improvements we are making! Our guests are our main priority!...More
Easy to reach from railway station (10 minutes by walk) or by road. Nice location in walking distance from Cardiff Bay and the city center. Warm welcome and very helpful staff. I would come back if in the region again.
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Stayed here over Easter from Good Friday until Sunday with my girlfriend, I expected hotel prices to be high over Easter but not to the extent when trying to book hotels, in hindsight I will avoid Easter weekend in future as a standard room here...More
I booked 4 nights at a cost of over £400. Check in was swift and I was oddly assigned a disabled room on the third floor. I found the room very run down and splashes of dirt on the wall around the desk and a...More