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Novotel Cardiff Centre

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Traveler (372)
Room & Suite (172)
Dining (51)
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Overview
  • Excellent42%
  • Very good40%
  • Average13%
  • Poor4%
  • Terrible1%
Travelers talk about
“x box”(23 reviews)
“executive room”(113 reviews)
“swimming pool”(94 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Novotel Cardiff Centre
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Novotel Cardiff Centre
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,321)
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2,217 results
Traveler rating
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LanguageEnglish
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291
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39
Show reviews that mention
All reviewsx boxexecutive roomswimming poolcar parkthe sofa bedleisure facilitiessteam roomminute walkper daymodern hotelgood sizecoffee machinegreat facilitieschanging roomsreception staffcardiff centrewould stay again
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1 - 5 of 2,217 reviews
Reviewed yesterday

Upon arrival, we knew that a wait was in store so we walked into the city centre had lunch and returned back about an hour after the prescribed time. Very disappointed to find that now a maintenance incident was in the room so another suggested...More

Thank Mark and Rose K
Response from Douglas G, General Manager at Novotel Cardiff CentreResponded yesterday

Thank you for posting your thoughts on here. We treat all comments with the utmost seriousness and will be investigating the matter accordingly.We really value your feedback. Looking forward to welcome you back soon.Kind regards,

Hotel's Favorite
Reviewed March 12, 2018 via mobile

We stayed in Cardiff bay Friday night and I had booked novotel for the Saturday. Got up Saturday and thought no we can't manage a second night so I cancelled our room. Couple of hours later still down Cardiff bay checked website and novotel £50...More

1  Thank josoap1
Response from Douglas G, General Manager at Novotel Cardiff CentreResponded March 23, 2018

Thank you for taking the time to write a review. I am delighted that you enjoyed your experience, I am glad that you decided to come back for a second night. Very much appreciated and my team will be glad to hear that you enjoyed...More

Reviewed yesterday via mobile

Family yearly trip to Cardiff for a bit of business/pleasure. First time in this hotel. Beautifully done out entrance/bar/restaurant. Checked in easily by the friendly staff, despite arriving at probably a peak time admittedly during the week. Room was ready, I had to pull out...More

Thank Phil B
Response from Douglas G, General Manager at Novotel Cardiff CentreResponded yesterday

Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Warm regards,

Reviewed yesterday

The room smelt faintly of urine which put us off immediately. Very basic room, but nice bathroom. Quite a distance from the Cardiff city centre and Castle. Breakfast was average. No view to speak of. Would not recommend this hotel if you plan to explore...More

Thank Sumita62
Response from Douglas G, General Manager at Novotel Cardiff CentreResponded yesterday

Thank you for posting your thoughts on here. We treat all comments with the utmost seriousness and will be investigating the matter accordingly, couldn't find any report of room cleanliness during the stay. We really value your feedback. Kind regards

Reviewed 4 days ago via mobile

We stayed at the Novotel Cardiff with our two children (8/5) for two nights recently. The staff were helpful and attentive. The lobby and communal areas where nice but the rooms (252) are in desperate need of an upgrade. As in other reviews there was...More

Thank Ruth G
Response from Douglas G, General Manager at Novotel Cardiff CentreResponded yesterday

Thank you for posting your thoughts on here. We will be investigating room 252 and taking actions accordingly. We really value your feedback. I look forward to welcoming you back soon.Kind regards,

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
$93 - $314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Cardiff
#5 Family Hotel in Cardiff
#7 Business Hotel in Cardiff
#10 Luxury Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$93 - $314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Cardiff
#5 Family Hotel in Cardiff
#7 Business Hotel in Cardiff
#10 Luxury Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (372)
Room & Suite (172)
Dining (51)
Pool & Beach (6)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
Natasha S
November 2, 2017|
Answer
Response from NovotelCardiff | Property representative |
Dear Natasha, I hope you are well. Absolutely, you can use the fitness facilities after checking out. Looking forward to welcoming you. Highest regards, Douglas goncalves General manager
1
Vote
Rachel M
October 8, 2017|
Answer
Response from paulkay62 | Reviewed this property |
Depends what you call near, its just over half a mile away so about a 10 min walk.
1
Vote
Room Tips
"No views from this hotel"
Read review
"Room 213 - this side of the corridor is away from the road and the rooms are larger."
Read review
"Choose a different hotel"
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"ask to be accomodated in the old wing"
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