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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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975 Reviews from our TripAdvisor Community

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Showing 958: English reviews
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St Austell, United Kingdom
Reviewed yesterday NEW

We have stayed here many times and staff have always been very friendly and helpful,there is also plenty to do in the hotel from a gym to swimming and you can have lots of beauty treatments done in the salon,it is also good that pets are allowed in some places this means that the rooms are not kept so clean...

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Helpful?
Thank Cenetannhall
Reading, UK
Reviewed 2 days ago NEW

I booked the hotel without doing my usual research on TripAdvisor, so was a bit horrified to read some of the reviews (though some were entertaining). So, yes, the hotel could do with a refresh in some places where it has got a bit tatty, but it's really not that bad. And a site better than some places I've stayed....

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Thank spencertillett
Liverpool
Reviewed 2 days ago NEW

Stayed at this hotel while attending a family wedding. The rooms were very clean, although a little dated in their decor. The bed was very comfortable, bathroom a good size and a nice large TV. Breakfast was fairly good

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Helpful?
Thank englishjuls
Andover, United Kingdom
Reviewed 4 days ago NEW

Customer service and creature comforts run on well oiled wheels at this hotel. Staff are particularly friendly and Ashleigh was very helpful. Rooms are warm and comfortable and food and wines are well chosen and served in generous portions. Ideal for those visiting Cardiff and who prefer not to stay in the City Centre. 12 mins by car to Centre!...

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1Thank BARRYONEUK
Northampton, United Kingdom
Reviewed 6 days ago NEW

Hard to fault the service but the rooms are looking turned and basics that I would have expected are missing Small tv in the room, no robes, bath is tiny Not somewhere I would return to .... One redeeming feature was the size and comfort of the bed

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1Thank Ianshall
Basingstoke, United Kingdom
Reviewed 1 week ago

Hotel set in retail unit which includes TK Maxx , Mothercare, McDonald's , Burger King and Pizza Hut all within walking distance of less than 5 mins . Also a huge Tesco Extra across the road . Traditional style decor and welcoming fireplace seating . We ate in the restaurant , very good service there as well as in the...

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1Thank hampshirefamily2015
bromsgrove
Reviewed 1 week ago via mobile

Well arrived receptionist amber was lovely very efficient. Room clean though n the cold side bed lovely and comfortable. Went to bar for drinks very pleasant then we went to the fine dining restaurant!!!!!'n well we should of ate in the bar where it was far warmer, 3 times I asked the staff to put the heating on but was...

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Helpful?
Thank BromsgroveDolphin
Sandbach, United Kingdom
Reviewed 2 weeks ago

Let's start on the high points shall we...the staff were really nice, from reception to the evening bar staff and of course the guys down at breakfast in the morning to help get your day going. The breakfast in the morning was worth the £8, so buy it the day before as if you just turn up its a few...

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Helpful?
Thank APimlott23
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear APimlott23, Thank you for taking the time to complete a review. I'm pleased that you found the staff throughout the hotel to be pleasant and accommodating. The team read our reviews on a daily basis and we're always delighted to see that our guests have appreciated our efforts to make their stay enjoyable. I'm also pleased that you enjoyed...

Reviewed 2 weeks ago

The staff are lovely - courteous, friendly, helpful and polite. Rooms are clean, and the beds are comfortable. The bar area is basic and blandly unpleasant - somewhere sports fans and salesmen might enjoy hanging out, but totally lacking in ambience. Rooms are quiet if nobody is staying near, but the doors and walls may as well be made of...

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Helpful?
1Thank llakent
Chelmsford, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed for 1 night on business and it was really good. The location is really handy, just off the M4 and not too far from Cardiff or Barry. Great facilities on offer and I made full use of the health spa. Food was pretty good for a hotel like this and the room was generous, plus unlike some of the...

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Helpful?
1Thank Ed S
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $63 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travelers.
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms overlooking the lake”
 of 5 bubbles Cenetannhall, yesterday | Read review
“Ask for rooms overlooking lake!”
 of 5 bubbles BARRYONEUK, 4 days ago | Read review
“a room by the lake was quiet”
 of 5 bubbles Tigger1013, Jan 9, 2017 | Read review
“club rooms had a lake veiw.”
 of 5 bubbles HoneyBuney, Nov 29, 2016 | Read review
“Rude staff.”
 of 5 bubbles tamaradean, Nov 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question