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Holiday Inn Express Cardiff Bay

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#15 of 75 Hotels in Cardiff
Certificate of Excellence
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Holiday Inn Express Cardiff Bay
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726 Reviews from our TripAdvisor Community

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Showing 702: English reviews
London, United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I visited this hotel for the purpose of dropping my kids off at uni. It is not centrally located but is quite near the attractions near the bay. The hotel is clean and staff very friendly and helpful but ... Not value for money because bed was lumpy, poor power in the shower and walls paper thin. I did not... More 

Helpful?
Thank Kamlesh R
Wokingham, England, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights last week and found it to be an excellent experience. The position was ideal for us as both the town and bay are walkable, assuming you have some mobility as it's a 15-20 min walk into town. It's a basic hotel, but there was everything that we wanted and both the bedroom and bathroom were... More 

Helpful?
Thank Carol S
Llanidloes, United Kingdom
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Well, booked this hotel as it appeared to offer so much on paper, close to the bay, inclusive breakfasts and easy on the wallet......... Bad decision was made by me to stay here. Once we had booked in, we went up to our family room. Booked it for two adults, and our teenage boy and girl. Issue one, the room... More 

Helpful?
2 Thank Mike R
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Mike R Thank your for taking the time to review your recent stay with us and I must say how disappointed I am to read your 1 star review. When choosing to make your booking, there are various options available. Our standard double rooms with sofa beds are extremely popular with families in particular and it does clearly state... More 

Singapore, Singapore
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here with a friend and my parents overnight as we were visiting the Doctor Who Experience (about a 5 minute drive from the hotel) and exploring Cardiff. We booked 2 twin rooms, each priced at £57 per night (plus an addtional £6 to park the car). I liked that the staff fulfilled my request and gave us rooms... More 

Helpful?
7 Thank Jenanime
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Jenanime Many thanks for taking the time to review your stay with us. I think I agree that bacon makes everything better - as I spend an awful lot of time speaking to guests who would prefer to see it on the buffet. I know that it's something IHG have been looking at! This week we have also had... More 

UK
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel has a convenient location, just a short inexpensive taxi ride to the center and a 10 minute walk to the eating and entertainment area by the bay. Breakfast was limited but adequate as is the Express style. Staff were friendly and helpful. Room comfortable and safe. Would consider again if returning to the area.

Helpful?
Thank mtn963
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear mtn963 Many thanks for taking the time to review your recent break with us and for your kind comments. We hope to welcome you back again soon! Kind Regards Karen Matthews General Manager More 

Leeds, United Kingdom
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Needed a hotel in Cardiff bay at short notice. The room was clean and comfortable. The bed was nice and firm, the flat screen t.v. Had the usual free view channels. There was tea and coffee sachets. Only snag was the included breakfast. The staff clearly couldn't cope even though the hotel was overly busy. The sausages ran out and... More 

Helpful?
Thank Gmichaels48
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Gmichaels48 Thank you for taking the time to review your recent stay with and I'm pleased to hear that overall you enjoyed it. We have had some issues challenges with breakfast over the past holiday period. One of the reasons that we are so busy is because of our complimentary breakfast - which is great value for our customers... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel due to the distance to the bay and when we got there we were not let down staff were great and very helpful even after I booked the wrong room and a great view over the lake on the opposite side of the hotel which I did not realise was there it was beautiful at night... More 

Helpful?
Thank Ian H
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Ian H Many thanks for taking the time to review your stay and for awarding us 5 stars! I will certainly take on board your feedback with regards to offering the code when you are exiting the hotel. I think that many of our guests choose to leave their car and make their way either on foot or by... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Handy for the Dr Who experience. Rooms were clean and beds good but it was tight on space with sofa bed out. Shower very weak for a hotel shower! Breakfast service was really poor - only one member of staff on duty so no tables being cleared and food supplies not being replenished as they ran out.

Helpful?
Thank Rachel K
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Rachel K Many thanks for taking the time to review your recent stay with us. Sorry to hear that your experience was not as it should have been. We do actually have 3 - 4 people working on breakfast each morning - some of which are behind the scenes, so they may not always be obvious to our guests.... More 

Kissimmee, Florida
Level Contributor
5 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Average hotel tired interior. Location is Neither the bay or the city so be prepared to walk - ok for us burglar kids not here !Breakfast is a joke, how can you serve hot breakfast with no bacon ???? And that's if you can find a table. Wifi is awful in rooms, barely useable and we are in middle of... More 

Helpful?
Thank Kevin H
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Kevin H Here at Holiday Inn Express we offer a complimentary breakfast buffet, which is based on a continental with additional hot favourites - sausages, scrambled eggs and baked beans. We do try to inform all of our guests as to when busier times can be expected at breakfast so as to avoid any disappointment and queues, however as... More 

Pembrokeshire, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my three children in August, and will certainly stay here again. Nothing was too much trouble for the staff who went out of their way to be efficient and friendly. The general manager, who we met as we checked out was obviously a good role model for her staff, as she was eloquent and efficient, and... More 

Helpful?
Thank henllan
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear henllan Thank you for taking the time to leave such a lovely review of your stay with us and for acknowledging the team members who helped to make it a memorable one. Next time you are planning to stay, you can request a quiet room and we will do our best to make sure that this is away from... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 

Additional Information about Holiday Inn Express Cardiff Bay

Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $79 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
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