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Holiday Inn Express Cardiff Bay

#15 of 76 Hotels in Cardiff
Certificate of Excellence
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Holiday Inn Express Cardiff Bay
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698 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Milford Haven, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here on the way home from Legoland so we were very tired when we arrived. We were greeted at reception and immediately the kids were offered sweets as we checked in. We went to the room which was very clean and well laid out and had Air con which was great as it was 26 degrees the nights... More 

Helpful?
Thank ashley b
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

2 day stay in this hotel which sadly had scaffolding all around undertaking repairs. Bathroom very poor condition in fact dirty. The room size is adequate and bedding was clean. Staff very friendly and courteous. Breakfast basic only scrambled egg bake beans and toast.

Helpful?
Thank Dr. Nizam M
Brussels, Belgium
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The friendly staff as a jail door Say hello or welcome is not known in their vocabulary. mote an infamous food. I will not have a beautiful memory of my visit to Cardiff and particularly this hotel. Sadly for this beautiful country.

Helpful?
Thank Jean-Pierre D
Warrington, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited this hotel last week for two nights and found all the staff to be very friendly and helpful, I was travelling with my mum and daughter, we had requested rooms near each other which they did allocate us. Unfortunately the lift was out of order and as my mum has difficulty walking and has a stick she wanted... More 

Helpful?
Thank Mellor H
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Mellor H Many thanks for taking the time to review your recent short break with us. It was unfortunate that there was an issue with the lift during your time and we are relieved that this has now been repaired, but pleased that we were able to move rooms for you for easier access. It's always lovely to hear... More 

London, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Trip didn't get off to a great start when checking in and being told in a slightly offhand disinterested manner that because I never had that specific card with me that was used to pre pay in full Weeks ago and payment taken I had to pay again. Friend (who I had paid for) embarrassed so obviously didn't want to... More 

Helpful?
Thank misskittykat1
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear misskattykat1 Thank you for taking the time to review your stay with us and I'm sorry to hear that you were disappointed. We have recently changed our policy on advance purchase bookings in order to protect not only our guests, but our own business from fraud, which has caused this frustration. We do ask our guests to present the... More 

Southampton
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a very busy week in Cardiff due to graduation ceremonies and some hotels were charging silly prices, others were fully booked. I was working in the area and only able to book about 10 days before. £68 a night including complimentary breakfast was amazing value under the circumstances. The hotel is less than 10 mins walk from Cardiff... More 

Helpful?
Thank VeggieLesley
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear VeggieLesley Many thanks for taking the time to review your recent business trip with us and I do hope that we will have the opportunity of welcoming you back again the next time you are in Cardiff. Kind Regards Karen Matthews General Manager More 

Brisbane, Australia
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Holiday Inn Express hotels work to a standard formula, no frills at a affordable price. So with that in mind we were not expecting much; a comfortable bed and clean and we would be happy. But, it was so much more, the bed was comfortable and the room was clean and spacious. The staff were fantastic, friendly and helpful, nothing... More 

Helpful?
2 Thank Litoria2015
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Litoria2015 I am thrilled to hear that we exceeded your initial expectations for your recent visit with us and for your lovely comments regarding the team in particular. Thank You!! We hope you will choose to stay with us again if you are planning a return visit to Cardiff. Kind Regards Karen Matthews General Manager More 

Lisburn, United Kingdom
Level Contributor
349 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Holiday Inn Express is a fairly standard formula that works quite well. This hotel is no different. Rooms are fine, no frills - clean.Nice bar area and friendly staff did help make my short stay at this hotel better

Helpful?
Thank Mark_NIron
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Mark_NIron Thank you for taking the time to review your recent stay and in particular your kind comments with regards to the team. We hope to welcome you back again soon! Kind Regards Karen Matthews General Manager More 

Swansea
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It was a quick visit, so I'll do a quick review. Checkin and room was fine, food was ok - usual microwave fare, but filled a space. Nice location by the water. 15 minute walk into town so you can easily find many alternatives. Note to men, no Stella here , so draft weak Carling or bottled alternatives. Breakfast was... More 

Helpful?
Thank Anthony P
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Anthony P Many thanks for taking the time to leave your quick review. Sorry to hear that you had a maintenance issue during your short time with us and I'm sure that this would have been resolved once reported to our reception team. We do have at least 2 sockets in our guest bedrooms for personal appliances. On a... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Soon as we got to the hotel the welcome wasn't as expected. Me and my friend came down to Cardiff for a weekend away for her 18th birthday her dad booked it as a surprise and paid for it on his card. We obviously wouldn't have his card on us and he previously spoke to someone on the phone explaining... More 

Helpful?
Thank gracieneale
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear gracieneale Many thanks for taking the time to review your recent stay with us. We have recently had to review our policy on reservations where the payment has been taken at the time of booking on one of our great advance purchase deals. This is because there have been occasions where fraud has taken place. The reason we have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 

Additional Information about Holiday Inn Express Cardiff Bay

Address: Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $80 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales
Hotel Style:
#10 Family Hotel in Cardiff
#19 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
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