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Holiday Inn Express Cardiff Bay

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#15 of 75 Hotels in Cardiff
Certificate of Excellence
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Holiday Inn Express Cardiff Bay
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754 Reviews from our TripAdvisor Community

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Showing 729: English reviews
Wales
Reviewed 1 week ago via mobile

Reasonably priced. Hotel is a ten minute walk to the Bay (Millennium Centre). It's an easy level walk. Hotel was decent, a good example of a Holiday Inn Express. The brand is a cut below the normal Holiday Inns but that's obviously reflected in the price. Large car park (£6 a day). Clean modern hotel. Breakfast is the standard fare...

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Helpful?
Thank thegunners1978
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear thegunners1978 Many thanks for taking the time to review your stay with us and we hope to welcome you back again the next time you are planning a trip to Cardiff. Kind Regards Karen Matthews General Manager

Yoxall, United Kingdom
Reviewed 1 week ago

We have stayed before as its in a excellent position for the bay and easily in reach of city centre. Most staff friendly and rooms were okay and about average for a HIE, but some parts look a bit tired and in need of some repair. Breakfast didn't seem as good as previous stay and the breakfast staff were not...

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Helpful?
Thank ChrisJane25
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ChrisJane25 Many thanks for taking the time to review your recent stay with us. I'm really sorry to hear that on this occasion we didn't meet with your expectations based on previous visits to us and will certainly take your comments on board. Apologies again for the incident with the yoghurt. We hope to welcome you back again the...

Egremont, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here for 2 nights in whilst attending a concert. Staff seemed pleasant and friendly. Room was as you expect in a Holiday Inn Express, has everything you need, comfy bed, shower and TV. We were on the top floor with room looking out onto the water which was good. Breakfast was good, don't know how you can fault it...

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Helpful?
Thank lucyagnew
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear lucyagnew Many thanks for taking the time to review your stay with us and I'm pleased to hear that you enjoyed it. I really appreciate your feedback regarding the breakfast - I can understand how annoying it is when utensils are mixed up as it does create a mess. We hope to welcome you both back again soon. Kind...

Swindon, United Kingdom
Reviewed 3 weeks ago

An overnight stay for a show at Motorpoint Arena. Ideally placed, quiet location with plenty of parking. Whilst this hotel has clearly been here a few years they are currently undergoing a partial refurbishment. Our room on the top floor has recently been painted & the bathroom has been subject to redecoration. Bedding & pillows were also brand new. Beds...

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Helpful?
Thank GHKR
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear GHKR Many thanks for your lovely review - we hope to welcome you back again soon! Kind Regards Karen Matthews General Manager

Worcester, United Kingdom
Reviewed 3 weeks ago

Comfy bed, hard and soft pillows and quiet room made for two good nights sleep in Cardiff. All staff were exceptionally friendly and professional - especially the breakfast staff. Breakfast was 'as advertised' with plenty of it and sausages were tasty and well cooked. And a first for me - rotary Toaster actually toasted the bread without having to put...

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Helpful?
1Thank Nigel W
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Nigel W Thank you for taking the time to review your stay and for your valuable tips and feedback. We hope to welcome you back the next time you are planning a visit to Cardiff. Kind Regards Karen Matthews General Manager

Calgary
Reviewed 3 weeks ago via mobile

Booked three rooms for a group of friends. Handy location places to eat and things to do within 2min walk - main town 20mins walk and Cardiff bay 15min walk. Staff really friendly and helpful with directions and advise on attractions.

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Helpful?
1Thank Peter C
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Peter C Many thanks for your fantastic 5 star review! We are delighted you enjoyed your time with us and look forward to welcoming you back on your next trip to Cardiff. Kind Regards Karen Matthews General Manager

Redditch, United Kingdom
Reviewed 4 weeks ago

Positives are nice clean inn with freindly staff,and reasonable prices!!Great location for the waterfront,Mermaid Quay,and Red Dragon center.The downside is the sausage saga not cooked to be put out in time to keep up with the demand for the breakfast sausages!!.A complaint was delt with by the duty manager with a fair outcome,and i must mention the quality of the...

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Helpful?
Thank jerseyjeanette
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear jerseyjeanette Sometimes we can get caught out during breakfast - particularly if all of our guests decide to enjoy a long lie and come at one time. As our locally sourced sausages are cooked fresh each morning, they can take a little time to get right - but I really appreciate you taking the time to leave this valuable...

west coast of Wales
Reviewed November 4, 2016 via mobile

Stayed here overnight while visiting Motorpoint Arena , great location with an easy walk from station to hotel and back to arena. Hotel spotless, reception staff very helpful and breakfast was lovely, hot and tasty !

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Helpful?
Thank tanyg
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear tanyg Many thanks for your fab 5 star review! We're delighted that you enjoyed it and hope to welcome you back again soon. Kind Regards Karen Matthews General Manager

Chelmsford, United Kingdom
Reviewed November 2, 2016 via mobile

Stayed here recently for a few days.. Average room etc etc as expected for this type of hotel.. What was off putting was the state of the dirty cutlery and the plates.. ground-on food stuck to clean!!?? plates...yuk!!! Had to search and reject several plates and cutlery items until I found clean ones. Was going to inform staff but noticed...

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Helpful?
Thank KenOC60
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear KenOC60 Thank you for taking the time to review your stay with us and I am truly sorry to hear that there were issues during our breakfast time. I can assure you that we are not cutting back on staff and that there is always a team working in our kitchen, which were not perhaps evident to you at...

Bromsgrove, United Kingdom
Reviewed November 1, 2016

View and location were great overlooking water. Staff fantastic, so helpful from stapler , hole punch, to iron to portable heater. Hot drinks available free of charge 24/7 from drinks machine and were delicious, esp hot chocolate and mocha. Very friendly staff, nothing was too much trouble. Thank you for the local advice.

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Helpful?
1Thank Lesley H
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Lesley H I am very lucky to work with such a great team here at the hotel and I'm delighted that it's something you experienced too and really appreciate you taking the time to let us know. We hope to welcome you back again soon! Kind Regards Karen Matthews General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 

Additional Information about Holiday Inn Express Cardiff Bay

Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $71 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Cardiff Bay staff and other travelers.
6 questions
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Questions? Get answers from Holiday Inn Express Cardiff Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rear of hotel is noisy from main road across water but that may be because the windows aren't really soundproof or maybe worn out ?”
 of 5 bubbles ChrisJane25, 1 week ago | Read review
“127 (my room) was at the end farthest away from the lift and only has one neighbour.”
 of 5 bubbles NigelW984, 3 weeks ago | Read review
“Ask for a room overlooking water, we were on 3rd floor, quiet.”
 of 5 bubbles LesleyH270, Nov 1, 2016 | Read review
“View from the rooms facing the lake (old dock) is beautiful.”
 of 5 bubbles vibashw, Oct 27, 2016 | Read review
“Ask for a room overlooking the docks”
 of 5 bubbles Sally-percival, Oct 20, 2016 | Read review
5 of 5
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