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Holiday Inn Express Cardiff Bay

#17 of 76 Hotels in Cardiff
Certificate of Excellence
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Longuiel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
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642 Reviews from our TripAdvisor Community

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Swansea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Booked online, confirmation email/number. Turned away at 9.30pm in the rain with no way of getting home till following evening, as we had no photo ID. Unfriendly, unhelpful reception staff. Highly recommend stay away from this hotel.

Helpful?
2 Thank Susan C
Bristol
Level Contributor
97 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

From the moment we arrived to the moment we checked out the service was prompt and efficient. Barry the Front of House manager checked us in and patiently provided us with directions to the city centre. Barry was very helpful the next morning explaining the locations and benefits of the various attractions we intended to visit. Excellent ambassador for Cardiff,... More 

Helpful?
Thank hepa
St. Albans, United Kingdom
Level Contributor
214 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
3 of 5 stars Reviewed 1 week ago

My sat nav had trouble finding this hotel, however I was able to find the road. The check-in was slow, there were 4 people trying to check-in and only one member of staff. The room was average with a couple of bulbs not working however the bed and duvet were comfortable. The sound insulation was poor and there was too... More 

Helpful?
1 Thank Eddie M
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Eddie M Many thanks for taking the time to review your stay with us. I'm sorry to hear that your stay was not what you would expect with regards to the speed of your check in and noise from other guests - this is certainly something which we will take on board. We hope to have the opportunity of... More 

Cardigan, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one Saturday night with another couple visiting The Bay area. Had to insist on the High/quiet rooms we had requested, some six weeks earlier, but they did manage it. Is a good five-ten minute walk from The Bay, with nothing, but housing around it, there is a large pub beside it, which was very good to visit. Rooms adequate,... More 

Helpful?
Thank simi-f-e-d
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear simi-f-e-d Thank you for taking the time to review your recent stay with us. I'm sorry to hear that there was an issue with your bed - and will certainly make sure that our housekeeping team are made aware of this. As a limited service hotel, we do advertise our complimentary breakfast as a continental option with additional hot... More 

Melbourne, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my teenage daughter. The hotel has the feel of a much smaller, boutique hotel - when we arrived, there was a plate of cupcakes in the foyer that you could 'buy' with a donation to charity. It's not a glossy, luxury hotel, but it's very comfortable and the rates are more than reasonable. The buffet breakfast... More 

Helpful?
Thank MelissaInAU
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear MelissalnAU Thank you so much for your fantastic review and we very much hope to welcome both you and your daughter back the next time you are planning a trip to Cardiff. Kind Regards Karen Matthews General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a great quality hotel at a good price, it's central for lots of activities. There is a short walk into Cardiff Bay where there are lots of great restaurants, lots of outside areas to go for a run and a cinema not to far away. Always something to do at anytime of the year, even better when the... More 

Helpful?
Thank Nick D
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Nick D Thank you so much for the great review and I'm pleased to read that the location of the hotel suited your needs. We hope to see you again soon! Kind Regards Karen Matthews General Manager More 

Port Talbot, United Kingdom
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is placed within walking distance of Cardiff Bay, it is by an expanse of water which was once a dock and has outside seating areas. Plenty of car parking but you have to pay £6 a day, breakfast is included but there is not a restaurant for the evening meal but they do offer a selection of heated... More 

Helpful?
Thank Vanessa W
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Vanessa W Many thanks for your lovely review and in particular your kind comments with regards to the team who you met during your stay. We hope to have the opportunity of welcoming you back again soon. Kind Regards Karen Matthews General Manager More 

NOTTINGHAM
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this hotel for one night with a friend as was going to an ice hockey game. Hotel is set right by Bute East Dock in a quiet residential area, however it is only a 10-15 minute walk away from Mermaid Quay where you will find an aray of cafe's, bars & restaurant to suit everyone. There is also... More 

Helpful?
1 Thank STAR1980
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear STAR1980 Thank you for taking the time to review your recent stay with us. I'm delighted to read that overall you enjoyed your time with us and we hope to have the opportunity of welcoming you back - perhaps when the new IAW! Kind Regards Karen Matthews General Manager More 

Nottinghamshire, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in a ground floor room with views of the bay. Room very clean with the usual tea/coffee making facilities. Had a shower but no bath. Breakfast was included and was very nice. Staff were polite and efficient. Will probably make a return trip during summer and would not hesitate to stay here again.

Helpful?
Thank tracey I
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear tracey I Thank you for taking the time to review your recent stay with us and for your kind comments. We look forward to welcoming you back again in the summer, Kind Regards Karen Matthews General Manager More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

I'll start with the positives, because there are a few. It's very clean, and the staff are especially friendly and helpful. I do want to say that because that's important and makes up for some other things. And it's inexpensive. Which is really the main selling point. I booked this hotel because it's sold as being right on the water.... More 

Helpful?
1 Thank Madelyn C
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Meh Many thanks for taking the time to leave us your valuable feedback and I'm sorry that our location did not meet with your initial expectations. As the hotel is located on the Wales Coastal path, we do sometimes see fishermen etc along the dock area, which is what you have seen on your last morning. Although we don't... More 

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