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Sandringham Hotel

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Sandringham Hotel
Sandringham Hotel
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880 Reviews from our TripAdvisor Community

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Showing 831: English reviews
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Reviewed 2 days ago NEWvia mobile

Absolutely shocking hotel, the staff are rude and found it too much trouble to take a photo for our group, i had to remind them that we are customers and that was shocking customer service! The hotel itself is completely run down and falling to pieces, I've travelled alot of the world and even served in Iraq and stayed in...

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Helpful?
Thank sean s
Simon6567, Owner at Sandringham Hotel, responded to this review

I am very sorry Sean to read your terrible review. I have investigated with my staff to find out exactly what happened. You were speaking to my Night Manager who honestly gets lots of fantastic comments. He was the one that initially refused taking a photo but assures me that he was only joking and that your friends were laughing....

Eastbourne, United Kingdom
Reviewed 1 week ago via mobile

We travelled for a mini break, found the location to be great, central to attractions. The hotel itself is tired, decor very dated desperately in need of modernisation and this is clear from the minute you walk in to the entrance. Although there a new carpets in some parts the bedroom itself was in dire need of some tlc, the...

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Helpful?
Thank claudiahobden
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you Claudia for your feedback. The hotel is a Grade 2 listed building so all windows have to be replaced like for like which is more expensive than the newer style ones. We have three rooms that could do with having them changed which we shall do when finances permit. All of our electrical appliances are PAT tested and...

Llanelli
Reviewed 3 weeks ago via mobile

Just returned from a one night stay here . Reception staff very friendly and polite upon check in - and the car park nearby is offered at a discounted rate which is excellent . However the rooms are basic to say the least , in need of an update , as are public areas - random mismatching carpets on the...

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Helpful?
Thank Louiseandoaul
Simon6567, Owner at Sandringham Hotel, responded to this review

I am sorry that you have not particularly enjoyed your stay. We are slowly changing the corridor and stair carpet so I expect this is why they seem mismatched. It is easy to say just go and change it but we must do things as finances permit. We also try to have different carpet on the stairs to make a...

Swansea County, United Kingdom
Reviewed 4 weeks ago

A 2* hotel...ok, it has lots of stairs, it's wall paper is tired , but my god the customer service was 5*... The breakfast freshly cooked and very tasty...the beds clean an fresh...it has no car park, but an NCP so close by it could have been classed as its own car park...it should have cost £25:50 to park for...

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Helpful?
2Thank melissabowmer4
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you Melissa for your excellent feedback. It was really nice meeting you. I am very happy that you have enjoyed your stay and I will inform everyone here of your lovely review. My wife Alison who was on reception has also asked me to pass her thanks on to you. I hope your son had a Happy Birthday. Kind...

Lincoln, United Kingdom
Reviewed 4 weeks ago via mobile

Given the star rating, price and type of hotel, the hotel earns a good review. It is an old building and the stairs are very steep, so I did not enjoy being on the 3rd floor although my room at the back was very quiet considering the city centre location. I was delighted to be given a double room with...

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Helpful?
Thank peediewife
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you very much for your lovely review. I am delighted that you have enjoyed your stay.. Rooms can be requested for lower floors and we shall assist with luggage when needed so hopefully we will get to welcome you back. Kind regards, Simon

Leeds, United Kingdom
Reviewed February 20, 2017

Had twin room on first floor overlooking the main street (which we asked for) no problems with the room my only slight worry was the duvet kept slipping out of the cover (missing buttons) and it didn't look very clean! Other than that a pleasant stay all staff friendly and helpful,great breakfast plenty of choice and cooked breakfast served fresh...

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Helpful?
Thank Jane C
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you Jane for sharing your comments on Tripadvisor. I am very happy that you have enjoyed your stay. I apologise about the duvet or duvet protector. I will get this looked at and cleaned or changed. I hope to welcome you again in the future. Kind regards, Simon

Portsmouth, United Kingdom
Reviewed February 10, 2017 via mobile

Me and my husband came here for 3 nights and it's the best hotel we have stayed in the staff are so friendly and welcoming and they really make u feel at home the night reception Andrew was so friendly and helpful the lady in the day on reception was really nice and Ruth at breakfast is soo lovely the...

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Helpful?
Thank brimmingbird
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you so much for such great feedback. It was such a pleasure to welcome you both. I am really pleased that you have enjoyed your stay and I will let the staff know of your kind comments. Andrew is always thanked by guests but rarely gets a mention on Tripadvisor so he will be very happy. Hopefully we will...

Reviewed January 29, 2017 via mobile

This was our second visit to the Sandringham. Same great service and hospitality. Will definitely go again. Free breakfast if you book direct and plenty to choose from. There are no lifts at the hotel, which might be a drawback if you're not too mobile. Otherwise it's lovely and right in the city centre.

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Helpful?
Thank Rowena K
Simon6567, Owner at Sandringham Hotel, responded to this review

Thanks Rowena for your lovely comments. I am very happy that you have enjoyed your stay once more and hope to welcome you again in the future. Kind regards, Simon

Reviewed January 24, 2017 via mobile

My friend and myself stayed at the sandringham a few months ago and was very happy with our room and the amazing customer service we recieved , so obviously when we visited cardiff again this was going to be our 1st choice hotel yet again we was extremely happy with our stay,,.this time we booked direct with the hotel which...

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Helpful?
1Thank Louise M
Simon6567, Owner at Sandringham Hotel, responded to this review

Thank you Louise for your lovely and very rewarding comments. Our main aim is to make guests feel at home and to offer value for money. I am really happy to read that you feel we are achieving this. Alison on reception has also asked me to send on her thanks to you both as well. I will ensure all...

Llanelli, United Kingdom
Reviewed January 24, 2017 via mobile

Hotel in centre ideal for nitelife and shopping nice breakfast would use again there are stairs so if your struggling with mobility would be difficult plenty of bars close clean and tidy for the price you cant go wrong

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Helpful?
Thank rob776264
Simon6567, Owner at Sandringham Hotel, responded to this review

Thanks Rob for your superb review. It helps us a lot to receive such great comments so I am grateful to you for sharing them. Hopefully we shall welcome you again in the future. Kind regards, Simon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
GreenPartner Learn More
Food & drink at the hotel
CafeJAZZ
CafeJAZZ
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
The Sandringham Hotel is a well established family run Hotel with good service and friendly atmosphere. It is situated in the heart of the City of Cardiff and only a few minutes walk from the many Shopping Malls and Arcades, of which the City is justly proud; and, just a 'long pass' from the famous National Rugby Stadium. ... more   less 

Additional Information about Sandringham Hotel

Address: 21 St. Mary Street, Cardiff CF10 1PL, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Price Range: $50 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sandringham Hotel 2*
Number of rooms: 28
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Also Known As:
Sandringham Hotel Cardiff, Wales
Hotel Style:
#24 Business Hotel in Cardiff
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Questions & Answers

Here's what travelers have asked, with answers from Sandringham Hotel staff and other travelers.
5 questions
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Questions? Get answers from Sandringham Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on main street did not have a problem with noise music downstairs went off at twelve and had double glazing.”
 of 5 bubbles Y4551CCjanec, Feb 20, 2017 | Read review
“On weekends ask for a room towards the back as the Cafe Jazz is open til late.”
 of 5 bubbles Buckwheat_Kiel, Jan 19, 2017 | Read review
“Back rooms are quiet. No lift so be prepared to walk up stairs.”
 of 5 bubbles blob232, Dec 29, 2016 | Read review
“Ask for a quiet room as it's over a jazz club”
 of 5 bubbles samlR586CH, Dec 29, 2016 | Read review
“rooms 1 and 2 are on the lower floor”
 of 5 bubbles V1336XPbrianw, Nov 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question