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Hilton Cardiff

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Kingsway, Cardiff CF10 3HH Wales
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (896)
Room & Suite (393)
Dining (85)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cardiff
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 74 hotels in Cardiff
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Hilton Cardiff is an excellent choice for travelers visiting Cardiff, offering a luxury environment alongside many helpful amenities designed to enhance your stay. The Hilton Cardiff Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and free internet access. The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool, health club and a lounge. Guests arriving by vehicle have access to parking. Nearby landmarks such as Motorpoint Arena Cardiff and Swalec Stadium make Cardiff Hilton a great place to stay when visiting Cardiff. Many of the popular attractions within walking distance from the hotel. Families can follow the dedicated trail at Cardiff Castle and meet some of the characters that have made the 2,000-year-old castle their home or head to the National Museum to witness historical beings. Then, catch an exciting pantomime show at The New Theatre before retiring to the comfort of our large family rooms. Host your wedding, birthday, baby shower or other social event with us and our moment makers will make sure it’s one to remember. Whatever your purpose for visiting is… we look forward to welcoming you!
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Business Center with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Laptop safe
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish, Italian
4,070Reviews45Q+A100Room tips
Traveler rating
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Popular mentions
Jodiea80 wrote a review Yesterday
76 contributions51 helpful votes
Booked afternoon tea for myself, sister & mum for my sisters birthday. Was really looking forward to it as we haven’t been able to spend time like this together for months on end. Plus it was the sisters birthday. The waiter was lovely. Tea & coffee arrived cold... this was changed no problem. Still not great but hey ho 30 mins after arriving the ‘platter’ arrived. We all looked at the unappetising food thinking :- A- that doesn’t look great B- where’s the rest C- nothing like what we’ve had previously or the picture in the website... The brownie was no bigger than a Lego brick The sandwiches were dry. The egg Mayo was probably the best. Can’t really go wrong with that though. Mini blueberry muffin, half a mini tart, half a mini eclair BUT we did get a whole scone !! Explained to staff that this was sub-standard & for the price was disgusting. The staff agreed & tried to pacify us with an extra dessert !! The excuse provided was they were struggling with suppliers due to Covid !! Let’s face it none of us have struggled baking in Covid have we ?!?!?! If you are unable to provide the usual standard, let people know. Don’t try to rip them off with food that looks like it’s come from the Christmas dessert section in Iceland !! The staff were brilliant & whole heartedly agreed it was poor. I have the feeling this has been the case for a while. No wonder we were the only people in there !! I expected more from The Hilton !
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Date of stay: November 2020Trip type: Traveled with friends
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Ricky W wrote a review Nov 26
Cardiff, United Kingdom25 contributions3 helpful votes
3 rooms, each disturbed by unnecessary evacuation alarm with no assistance or condolences given. Never experienced anything like it in my life, anywhere in the world and staff told us “we don’t refund or acknowledge. Shame as this is my wedding night.
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Date of stay: November 2020
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Gareth Parker wrote a review Nov 23
Cardiff, United Kingdom1 contribution
We had a fantastic 2 night stay...yet again!! This hotel never fails to deliver!! Despite the COVID situation, we felt completely safe and looked after during our stay. As HH Gold members we were upgraded to the Executive floor and enjoyed all the benefits related to it. We were assigned a beautiful room overlooking the castle!! Fantastic breakfast in the morning and we were served by Joel in the Metropole Lounge. Thank you also to Carmelita who cared for us in the “impromptu executive lounge” in the restaurant area. This has nothing to do with the hotel, but it was a shame that the people in the room next to us (705) seemed to be cooking in their room (the smell came through their door and the vents) and made loud noises during the night. Love this hotel, and we will be staying again in the new year! Thanks Gareth
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Date of stay: November 2020
Value
Location
Service
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Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 3 days ago
Dear Gareth, A big thank you for your review. It was our pleasure to welcome you back to Cardiff and I am so happy to read you had another great stay! Please do come back again soon. Kind regards Marie Fagan General Manager
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day wrote a review Nov 22
Newport, United Kingdom1 contribution1 helpful vote
Would highly recommend. We stayed 3 nights. Excellent location. Hotel was quiet and had some restrictions understandably due to current covid situation. We were made fully aware before we arrived what restrictions were in place. As we were kept up to date, it didn't dampen our stay. Hotel was spotless. Staff were very professional and welcoming. Plenty of places to hand sanitise. Staff, hotel, location all made our stay just perfect.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 3 days ago
Dear Day646, Thank you for your review and recommendation! Your comments regarding our hotel cleanliness, staff service and location was a pleasure to read and will be shared with the team. Please do come back again soon. Kind regards Marie Fagan General Manager
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ExploreMindfully wrote a review Nov 22
Cardiff, UK66 contributions38 helpful votes
Have stayed once or twice a year for a few years and really like it here. Enjoyed this visit but not quite so much. The usual friendly well-presented check-in. However, a little surprised to be given a second floor room when the Hilton website describes the king junior suite as 'high floor'. There are some nice views from the high floors. Should have queried immediately but here to relax and just wanted to go and rest before a swim. Room was immaculate and spacious, while I wondered whether to query the high floor I heard a lot of noise. Realised there was a connecting door, perhaps the guests next door were particularly loud however I've never had a problem with noise before. Back to reception to ask for another room. First I was told they were very busy and had no alternative rooms. I was quite disappointed and the manager came. She said they had one other room, next door to the first room. I asked to look. Another nice room, not quite so spacious but no connecting door or noise. I reiterated my disappointment about the high floor and the manager was perfectly pleasant but said this had never been an issue before. I accepted the room and she went to sort out the keycard. When she returned I showed her the website stating the king junior suite is on a 'high floor'. She said she'd take a screenshot and get in touch with the web people then left. All perfectly pleasantly handled but given the evidence and my disappointment I think it could have been better. On with relaxing. Pool was great but you'll need to book and I saw a few people turned away. The replacement for the executive lounge is around 10 tables in part of the Grey Restaurant. The optimistically named canapes are crisps, olives, breadsticks, Babybels and cheddar cheese. I liked the red wine and music so stayed longer than intended. Excellent cleaning between guests. A quiet night's sleep with a superb bed and bedding. Up early and took a long time for the shower to run hot. Breakfast at 7:30 was very quiet. I think it's slipped a little though, perhaps Covid related. No sign of Emmental only Babybels, Cheddar and Red Leicester. No chocolate croissants. Overcooked dry bacon. No black pudding. No rolls only white or brown sliced bread. Last visit the coffee was great, visit before that it wasn't and now it's somewhere in the middle (good for a hotel). Checkout at 12 and the maid knocked and came into the room around 10:45 then apologised. This hasn't happened to me before unless I've been staying another night and not popped the door not disturb sign on. I really like it here, expect to stay again and hope when I do I feel it's back to being excellent - but very good is still very good!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Be clear what you're expecting and if it matters to you don't rely solely on the online...
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Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 3 days ago
Dear ExploreMindfully, I would like to thank you for your first class review and for providing us with feedback following your visit to Cardiff. Please do accept my apologies that your preference for a higher floor bedroom was not available to you on this stay and our team have already forwarded your comments to our web team so that we can rectify the description. I have also noted your additional constructive feedback and I really do appreciate you sharing this with us so that we can look to improve our guest experience and I am sorry for any inconvenience caused to you on this visit. I really do look forward to welcoming you back again soon and thank you once again. Kind regards Marie Fagan General Manager Kind regards Marie Fagan General Manager
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PRICE RANGE
$115 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cardiff hotel cardiff, hilton international cardiff, cardiff hilton international, cardiff hilton hotel
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
197
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Frequently Asked Questions about Hilton Cardiff
Which popular attractions are close to Hilton Cardiff?
Nearby attractions include The Bootlegger (0.2 miles), Escape Rooms Cardiff (0.2 miles), and Escape Reality (0.1 miles).
What are some of the property amenities at Hilton Cardiff?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cardiff?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hilton Cardiff?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Cardiff?
Conveniently located restaurants include Brodies Coffee Co, Bigmoose Coffee Company, and Cafe Citta.
Are there opportunities to exercise at Hilton Cardiff?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hilton Cardiff located near the city center?
Yes, it is 0.4 miles away from the center of Cardiff.
Are any cleaning services offered at Hilton Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cardiff offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Cardiff?
The staff speaks multiple languages, including English, Spanish, French, and Italian.