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Best Western Heronston Hotel & Spa

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Traveler (143)
Room & Suite (178)
Dining (28)
Overview
  • Excellent29%
  • Very good37%
  • Average19%
  • Poor9%
  • Terrible6%
Travelers talk about
“superior room”(28 reviews)
“leisure club”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (801)
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793 results
Traveler rating
235
275
157
73
53
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Time of year
LanguageEnglish
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235
275
157
73
53
Show reviews that mention
All reviewsleisure facilitiessuperior roomleisure clubsauna and steam roomevening mealself servicebar foodbridal suiteafternoon tealovely staffcouldn't faultlovely roomplenty of parkingfrom start to finishsunday lunchan overnight staysandwiches
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1 - 5 of 793 reviews
Reviewed 6 days ago

A stay at this hotel once again confirmed that Best Western hotels in the UK are often not as good as the ones in some other countries. The location is fine, set slightly off the road, with plenty of parking space, and lots of greenery...More

Thank windmillfan
Reviewed 1 week ago

We had a roomy double and enjoyed the breakfast and dinner during our stay. I did try out the spa, the pool is on the small side but it was empty when I was in it and there is a hot tub, steam room and...More

Thank Tangoj63
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 1 week ago

Dear Guest Thank you for your review, I am pleased to read you enjoyed your stay and meals. We look forward to welcoming you back in the near future. Kind regards General Manager

Reviewed 2 weeks ago

I came for the Spa day. I was disappointed with the value. The massage itself was lovely, but the facilities are very poor and inadequate. The changing rooms are too small, the pool is tiny, and you have to walk across cold corridors to get...More

Thank MissMoan
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 2 weeks ago

Dear Guest, Thank you for your review, I am please you enjoyed your massage. I am sorry we did not live up to your expectation in our spa layout and that your lunch was not to your taste. I hope you will return in the...More

Reviewed 2 weeks ago via mobile

Stayed at the Hotel a year and a half ago and had room 31 which was very nice and I gave a good review. This time I had my dog and was told I could not have that room again as only certain rooms were...More

Thank 17pippa
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 2 weeks ago

Dear Guest, Thank you for your review, I am pleased our staff were friendly and the room was clean. I apologise if there were some areas of the hotel that did not meet your expectations, I will of course look into your comments. All the...More

Reviewed 2 weeks ago

Stayed at the Heronston as i was working in Bridgend and couldn't fault it, for the £77 i paid with breakfast which was decent value. As par for Best Western's; the hotel is an old building, externally a bit of a 60's monstrosity if you...More

Thank lambownumber5
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 2 weeks ago

Dear Guest, Thank you for your review, I am pleased to read you thought the hotel was value for money, the rooms cosy and the food good. We look forward to welcoming you back on your next visit tot he area. Kind regards General Manager

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About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$87 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Bridgend
Room types
Suites, Non-Smoking Rooms
Details
Price range
$87 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Bridgend
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (143)
Room & Suite (178)
Dining (28)
Pool & Beach (6)
Amenities (21)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Solperros
May 3, 2017|
AnswerShow all 5 answers
Response from Heronston01 | Property representative |
Good afternoon, The hotel is not under construction at the moment we have some refurbishment happening at present, but this does not effect any guest stays at all
1
Vote
Molly J
January 10, 2017|
AnswerShow all 3 answers
Response from Heronston01 | Property representative |
Good afternoon, yes when you book a bedroom at the hotel you get use of the leisure club which includes, swimming pool, sauna, steam room, spa pool and gym
0
Votes
jayned2001
October 18, 2016|
AnswerShow all 3 answers
Response from 32tonyn | Reviewed this property |
Sorry I don't know I only stayed bed and breakfast
1
Vote
Room Tips
"There are only certain rooms available to dog owners (10 pounds extra)."
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"Ask for an upstairs room to avoid overhead noise through the ceiling"
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"ground floor rooms are worst as floors are squeaky and lots of noise"
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"some are a long way from reception - check when reserving"
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