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BEST WESTERN Heronston Hotel & Spa

Ewenny Road, Bridgend CF35 5AW, Wales
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1 room 1 adult
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BEST WESTERN Heronston Hotel & Spa
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454 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I took my boyfriend for a two night stay for his 30th birthday... We had such a lovely time... dinner was amazing and breakfast both mornings were just a delicious. The hotel was clean and bedrooms pleasant even just a standard with comfy beds and very nice bathroom! Cannot fault the staff at all... always went out there way to... More 

Helpful?
Thank Ashley_Gub
Chester, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on a tour familiarization a well run hotel with excellent staff good food and service, rooms all a good size with refurbished bathrooms superior rooms very good quality. Leisure facilities and spa all good. Hotel situated in quiet location no grounds to it but handy for a lot of local attractions enjoyed our stay and will use the... More 

Helpful?
Thank John S
Port Talbot, United Kingdom
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I drove up to the hotel a little apprehensive why I don't know. I entered the hotel lobby which was very tastefully done and shown to my suite. Yes the first ever time I have paid that little extra for a suite (and it was a little extra). I have been to many hotel Spa's and the price and quality... More 

Helpful?
Thank Kerry D
Llanelli, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Absolutely loved our night away!! The staff were extremely helpful and accommodating. We had a last minute problem with our babysitting plans so had to call the hotel to ask if we could take our 2 children along (aged 10 and 4). ..yep! No problem at all! We were upgraded to a family room within a few seconds! Arrived at... More 

Helpful?
Thank rhianjack
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Attended a function which included an overnight stay. Our room was in the extension which was at the end of a long and musty corridor. The room was clean and bed comfy but decor was dated. The main hotel however is very modern. Food at the bar in the afternoon was lovely, breakfast was buffet style and over cooked. Very... More 

Helpful?
Thank Joallan73
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

9 of us have just returned home after celebrating a friends 40th Birthday with a weekend spa package, brilliant from start to finish, can't thank Mark and his staff enough, thank you for your excellent service, outstanding, food, rooms, spa and treatments all first class, would recommend to anyone,

Helpful?
Thank Tafcol
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review. I am so pleased you enjoyed your stay and thought the hotel to be first class. We look forward to welcoming you back in the near future, possibly as the next birthday treat! Kind regards General Manager More 

Staffordshire
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We had never visited this area before and only went because the hotel was doing a good deal through one of the voucher shemes. This included a 3 course meal on the first evening and a spa treatment as well as the B&B. We received a warm welcome and efficient check-in and were pleased with the room which was clean,... More 

Helpful?
1 Thank Island_Hopper51
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am pleased to read you had a lovely time, enjoyed your meals and treatments and thought your room was spacious and clean. In terms of your comment on breakfast we have just increase the weekend breakfast times to 10.00am so will speak with the staff concerning this... More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I would only stay there again if nothing else in the area will be available. Outdated room and problems with warm water. Steam and dump coming out of spa area spread to hotel corridors. This is really not value for money and I expected a little better standard from Best Western.

Review collected in partnership with Best Western GB

Helpful?
1 Thank Patryk F
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for writing a review, I am disappointed to read you would only stay with us again if the area was full. I would however like to confirm that the standard rooms are currently being refurbished and you should find a big difference once these are complete. I hope you will try us again in the future... More 

Travelers are raving about these Bridgend hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel doesn't look like much from the outside, but on the inside its a different story. It's extremely luxurious, with warm friendly atmosphere. We had the superior room which was stunning, great size, huge bed, lovely bathroom, honestly couldn't fault it. The food is first class, very tasty and to high standard, as well as the waiters who are... More 

Helpful?
2 Thank Chickenhouse2012
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am very pleased to read you enjoyed your stay. I will pass your comments onto the kitchen and restaurant staff. I am glad you loved our spa and thought it was really relaxing. I will also pass your comment onto our therapist team. I am pleased you had a brilliant experience... More 

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