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BEST WESTERN Heronston Hotel & Spa

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BEST WESTERN Heronston Hotel & Spa
BEST WESTERN Heronston Hotel & Spa
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627 Reviews from our TripAdvisor Community

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Showing 619: English reviews
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW

Only downside was walls and ceiling/floor not soundproof, the people above you could hear every foot step, had to wear ear plugs to sleep Apart from that shower was amazing, like a tropical rainstorm :) room clean and cosy, windows opened as we are claustrophobic so was a bonus, room exceptionally large. Hotel gym was good we made good use... More 

Helpful?
Thank Linda G
Barry, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

Went here with my daughter and two friends , Nov 10 2016 a treat from my daughter, spa was lovely, massage good, room was just ok, an evening meal was included that was nice , breakfast however was really dreadful cooked bacon and egg cold , problems started on checking out , they tried to charge us for items on... More 

Helpful?
Thank suki881
Woking, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

Spent 2 days here while visiting family. Lovely helpful staff, good breakfast and nice spa. Only disappointment was evening food, only ordered from bar but not very nice. Although not trying one the afternoons teas looked good

Helpful?
Thank marbles72
bridgend, wales
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

We booked for 24 guests at the party and 8 sleeping over. The rooms depended on where you were with 1 being a spacious suite and another a simple twin. They were however clean and met our needs. The party and food was brilliant and the serving staff (food and bar) were friendly and helpful. As staying guests we had... More 

Helpful?
Thank chell1704
Chester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We stayed at this hotel for 4 nights. Our first impression was good and our room, which had been refurbished was very clean and the large bed was very comfortable. The room was warm, but I believe some of rooms had a heating problem when we were there. The breakfast was poor, The orange 'juice' was more like squash, very... More 

Helpful?
Thank edwardsfamily5265
Level Contributor
3 reviews
Reviewed 1 week ago

Horrendously dated decor, like time has stopped in the 1970s. Room big but again really tired and dated looking, I could actually hear the guest in the room above me using the toilet - and not just the flushing noise was easily heard... Staff helpful but second night after arriving at the restaurant was met by a hand written sign... More 

Helpful?
Thank Tony B
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am please you thought the staff were helpful. I am disappointed to read we did not meet your expectations, I would like to confirm the hotel is under going a refurbishment programme and the standard rooms are part of this schedule. I would hope you will consider... More 

Travelers are raving about these Bridgend hotels

Bridport, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Booked this for a girly weekend, only for the one night before moving on to Cardiff. The hotel is quite nice but the rooms need a bit of updating. We had twin rooms and they were fine although the beds were not the greatest. The spa was very good, really lovely atmosphere although we had to wait quite a while... More 

Helpful?
Thank Lynne T
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you enjoyed your stay and especially the spa. We look forward to welcoming you back in the near future. Kind regards General Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here for 2 nights as on business in brigend. Got a taxi from the station as it was raining. Quick check in and found room to be large and well presented with modern bathroom. The bed was comfortable and the room warm with a window that opened. Did not use the kettle but plenty of drinks and biscuits provided.... More 

Helpful?
Thank Victoria W
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you enjoyed your stay and thought the hotel was comfortable and well presented. We look forward to welcoming you back to the hotel on your next business trip to the area. Kind regards General Manager More 

Minehead, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago

The Heronstone Hotel in Bridgend was part of our life while we lived in Ogmore-by-Sea (until this year). We were members of its Leisure Club, during which time the hotel sort of languished in stasis – OK, but not making the most of itself. We recently moved, and had reason to come back to Bridgend for family reasons. Naturally we... More 

Helpful?
Thank ChritaP
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you can see the improvements made in the hotel, leisure club and spa, not only to the physical but also the service and staff. I am please to see this has been done by our very stable long term management team and not... More 

harrogate
Level Contributor
217 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
Reviewed 3 weeks ago via mobile

Booked via Best Western and requested an upgrade. On checking in nobody in reception but I could a female discussing her car tax renewal . I was eventually seen to and was given limited information. Went to my room which was freezing cold room stat was as low as it could go. Turned it up and radiator only got lukewarm,... More 

Helpful?
6 Thank jetboot
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a response, I am sorry to read you were not completely happy with your stay. We take all feedback seriously and use the information to improve standards and highlight any further training needs. I am happy to read you thought your room was a good size, clean and had a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Bridgend
Price Range: $74 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Heronston Hotel & Spa staff and other travelers.
10 questions
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Questions? Get answers from BEST WESTERN Heronston Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“take ear plugs if you are a light sleeper”
 of 5 bubbles Y4138JLlindag, 4 days ago | Read review
“Rooms numbers 41 to 45 and possibly more in that row have been refurbished”
 of 5 bubbles edwardsfamily5265, 1 week ago | Read review
“Book elsewhere”
 of 5 bubbles tonybW1164JO, 1 week ago | Read review
“The lift only serves one wing of the hotel. If stairs are an issue for you, check with the hotel before you book.”
 of 5 bubbles ChritaP, 2 weeks ago | Read review
“We got a junior suite, which was same price as a standard room (at the time we booked).”
 of 5 bubbles CBDPL, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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