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BEST WESTERN Heronston Hotel & Spa

Ewenny Road, Bridgend CF35 5AW, Wales
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550 Reviews from our TripAdvisor Community

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Showing 542: English reviews
Rhondda, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed today NEW via mobile

Was extremely good value for money, the only thing letting it down was the distance of the relaxation room from the pool area. Also getting in and out of the pool area is awkward as they dont give you passes if your there for the day. The staff were extremely friendly helpful and went above and beyond to make sure... More 

Helpful?
Thank shareeanne13
Addlestone, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Firstly, my four stars reflects our visit at Best Western Heronston and not the star rating of the hotel as I believe it has a three star rating which I would agree with. We stayed here for 3 nights to celebrate my 21st birthday as part of a break away in Wales which I thoroughly enjoyed and if we came... More 

Helpful?
Thank Rebekah K
Hampshire
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent four days at this hotel, midweek, in July. We had paid extra for a superior room and we were delighted with the room. It was spacious, airy and had a sitting area with leather sofa and chair. The bathroom was very good and everything worked. the hotel has a lift. We were booked on a dinner, bed and... More 

Helpful?
Thank puckpool
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear guest, Thank you for your kind review, I am pleased to read that overall you enjoyed your stay, liked your bedroom, breakfast and your first nights dinner. I am sorry the table d' hote menu did not change fully during your stay and the hotel 'goodies' did not get replenished. Neither of these are the correct standard and I... More 

Valencia, Spain
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The bedrooms are well old, mattresses should have been replace 5 years ago and so need it the carpets (I still don't understand why the use carpets in public places/areas with the difficult that supposes to keep them clean and hearlthy. The bathrooms look new and tidy though. I Wont stay here again if I can avoid it. Salut.

Helpful?
Thank Victor P
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am sorry you were not completely satisfied with the deco of your bedroom. Our standard rooms are currently being refurbished as part of a planned refurbishment programme. I hope you will consider stay with us again, possibly in one of our newly refurbished bedrooms. Kind regards General... More 

Bridgend, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I visited this hotel for a spa afternoon tea package for our anniversary this year. I believe we paid £29 each and prior to going, we really didn't expect much considering the hotels in Cardiff charge £50+ each. On arrival, we were already pleasantly surprised as we were handed fresh smelling robes, towels and slippers then shown... More 

Helpful?
Thank Sarah C
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am very pleased to read you had such a lovely spa day and afternoon tea. I am please to read you would highly recommend the hotel and will be returning in the future. We look forward to welcoming you back in the near future. Kind regards General... More 

Shifnal, Shropshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Got to honest, had low expectations for this place but it totally exceed them. Yes it's a 3 star hotel, yes it's a Best Western and yes it's decor is a little tired but If you can get over these facts you can enjoy the extremely pleasant and helpful staff, the extraordinarily good food, the great facilities: little gym &... More 

Helpful?
Thank Welshstirk
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest Thank you very much for your review and all of your kind comments which will be passed on Gin, our Head Chef and all of the staff. I am glad that you and your dog enjoyed your stay and that you liked our hotel's facilities. We are pleased to be included as a pet friendly hotel and we... More 

Worcestershire
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 1 week ago

Waited 6 hours for a light to be replaced. The waiting staff for dinner must have overdosed on Misery medication all day. Asked for Iced water, no ice left they must have taken it, served warm tap water. Had Loin of pork for main meal, one thin, and I mean thin slice of pork that could have come from a... More 

Helpful?
Thank Abadablum
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest Thank you for your review. I am sorry for the inconvenience you were caused during your stay. I have discussed your comments with our Restaurant Manager, our Head Chef and our Maintenance Manager. I am also sorry you had to wait for your massage. I do hope you will consider staying with us again so that we have... More 

Swansea, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a deal purchased from Living Social as a gift which was £119 for x1 spa treatment for 2 people, a three course meal each, overnight stay and breakfast the following morning. The hotel staff were very friendly and helpful and really made the stay pleasant. The spa and leisure facilities were all lovely and clean - we were... More 

Helpful?
Thank Tilymarner18
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Thank you for your review and your kind comments which will be passed to the staff. We are glad that you enjoyed your Spa Break and that you liked our facilities and our food so much. We look forward to welcoming you back to the hotel. Kind Regards General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Bridgend
Price Range: $74 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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