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BEST WESTERN Heronston Hotel & Spa

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BEST WESTERN Heronston Hotel & Spa
BEST WESTERN Heronston Hotel & Spa
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600 Reviews from our TripAdvisor Community

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Showing 592: English reviews
Peterborough, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

The bedrooms are okay but the bathrooms are a reminder of the bad old days. A toilet systern that took 17 attempts to flush and a shower run off the bath taps with hardly any pressure and ever changing temperatures, so outdated. As for breakfast, my order was taken and never arrived. Other guests arrived ordered breakfast, ate it and... More 

Helpful?
Thank coquet266
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived and got a nice room with queen size bed ( it was like a junior suite). Told me they would tumble dry my gym gear- for free (which I washed in the bath !) Really nice people - very nice breakfast and good location. If you are expecting a London boutique hotel - that it is not, it's a... More 

Helpful?
Thank nicholas l
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice quiet hotel but bar area could do with an update. Restaurant was nice and the breakfast was cooked for you rather than a buffet which made a nice change as it was fresher than normal. Plenty if parking and if your lucky you will stop when a welsh male choir are practicing and get serenaded during your tea!

Helpful?
Thank matay 2
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you enjoyed your stay. We can't guarantee a Welsh Choir will b singing but glad you enjoyed during your stay. We look forward to welcoming you back in the future. Kind regards General Manager More 

Lichfield, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

We chose this hotel at random having little knowledge of the area. We were very impressed by the clean and pleasant room and the friendliness of the staff. Unfortunately during our stay we were forced to make an unscheduled visit to the local hospital where we received excellent treatment in the A&E department!

Review collected in partnership with Best Western GB

Helpful?
Thank Gill893
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased you enjoyed your stay at the hotel and your visit to A&E was not for any thing serious. I will pass your comments onto the team who will be very pleased. We look forward to welcoming you back in the future. Kind regards General Manager More 

Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

A very nice time was had by all there was unlimited tea and coffee and a lovely selection of cakes and sandwiches would definitely go again.Plenty of room to park and the service was excellent nothing was too much trouble and as we were a large group we were given a private room and the price of £12.95 ahead was... More 

Helpful?
Thank Jacqueline H
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am happy to read you enjoyed your afternoon tea and though the service was excellent. I will pass your comments onto the team who will be very pleased. We look forward to welcoming you back in the near future. Kind regards General Manager More 

Bridgend
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended black tie dinner and dance in the function room upstairs. The three-course meal was lovely and service excellent. Despite there being a large wedding at the hotel on the same evening, there were plenty of staff on hand and the manager, Sarah, was superb. I have been to other functions in the Heronston in recent years and am happy... More 

Helpful?
Thank SouthWalesLizzie
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am very pleased to read you enjoyed your meal & service during your function and thought the hotel standard have improved again over your last function. I will pass your kind comments onto Sarah who will be very pleased. We look forward to welcoming you back in... More 

Rayleigh, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived from a 6 hour drive in torrential weather at 3:30pm and were told kitchen didn't open until 5:30pm so no lunch. We booked a superior double room and the sheets on my side of the bed were ripped. Our evening meal was so bad that I threw up afterwards. We only stayed 1 night for which we were... More 

Helpful?
2 Thank Pamela L
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am sorry to read you were not fully satisfied with your stay. If you had spoken to a manager on the night of your stay we would have been able to resolve any issues raised immediately. I hope you will consider staying at the hotel in future... More 

Competa, Spain
Level Contributor
237 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 3 nights here in the area for a wedding the hotel is a little dated now but has a good atmosphere the check in was fine parked out side big car park. the room was OK the floor was a little squeaky but the bed comfortable and room well equipped. We had dinner there the first night which was... More 

Helpful?
Thank john b
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you enjoyed your stay. I would like to confirm the hotel is currently under a refurbishment plan, some areas have been completed, but our standard rooms are currently being worked upon. I look forward to welcoming you back in the near future, hopefully... More 

Barton-on-Sea, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Myself, partner and our two children stayed here for the weekend and it was a pleasant, friendly place. Nice place to stay if on a budget. Breakfast wasn't very good quality but this place had lovely staff. And a nice little swimming pool. The kids thoroughly enjoyed the stay. Upon arrival our 6 year old was told about the hotels... More 

Helpful?
Thank James M
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to you enjoyed your stay and thought the staff were lovely. We loved the photograph and design your daughter created for the hotel, which we displayed at our reception. We look forward to welcoming you back in the near future. Kind regards General Manager More 

St Ives, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited the Heronston hotel on the 10/09/16 with my husband. We had a superior room it was lovely clean & faultless, the bathroom was lovely toiletries good, our room rate included halfboard,the food was very good & the staff very friendly,we arranged to meet my cousin & wife for lunch very good & plenty of it. We enjoyed our stay... More 

Helpful?
Thank kathryn r
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased you had a lovely stay and liked your room, lunch, dinner and breakfast. I would also like to thank you for your recommendations. We look forward to welcoming you back in the near future. Kind regards General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Bridgend
Price Range: $80 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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