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The Malvern

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The Malvern
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908 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Worcester, United Kingdom
Reviewed 6 days ago NEW

Had an absolutely lovely day here, every member of staff (especially Charlotte and Fiona) were delightful and the facilities excellent. Had the bubble and squeak with poached egg and mustard, it was delicious and quickly served - thank you for all the little extras this great establishment offers!

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Helpful?
Thank compassint
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there Thank you for taking the time to post your review and feedback. It's great to hear you had such a lovely day and I will ensure Fiona and Charlotte are aware of your comments. Come and see us again soon! Amy Downton, Spa Manager

Newark-on-Trent, United Kingdom
Reviewed 1 week ago via mobile

Booked this as a spa break for some much needed 'Us' time and could not fault it. Having read some reviews from the last few days about the renovations etc I'm amazed they said they didn't know. I received a very nicely worded email to explain and offer the option of rearranging our stay if we preferred. Yes there was...

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Helpful?
Thank Samantha R
MalvernMalvern, Manager at The Malvern, responded to this review

Hello Samantha Thank you for your lovely review and I am delighted you had a fantastic ' us time' visit. We pride ourselves on our customer service and it is great to see this recognised in your comments. I will ensure Roisin is aware of your feedback too. I look forward to welcoming you back again soon Amy Downton, Spa...

Reviewed 1 week ago

We visited the spa on the 15th of November having booked the Discovery Spa day to treat our mum for her birthday. We were well looked after from booking all through to the day itself. I had the 60 minute pure massage with Meg. It was absolutely amazing and we will definitely be back based on that alone. The only...

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Helpful?
Thank Struth83
MalvernMalvern, Manager at The Malvern, responded to this review

Hi there I am delighted you all had a lovely visit for your mum's Birthday. I hope you will come and visit us again soon, if only to enjoy the sauna that you missed out on! Amy Downton, Spa Manager

Worcester, United Kingdom
Reviewed 1 week ago

Having been here on a number of occasions and knowing the standard of service and facilities visiting yesterday was a complete disappointment. Starting with arriving on time for your spa day to be told you can not get a drink for at least 1/2 as they are too busy with breakfast, then not having enough towels , dirty toilets which...

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2Thank 104sjames
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there I am surprised to read your review, especially as a regular visitor, you are aware this is most certainly not our usual level of service. I am keen to establish what went wrong yesterday and would like to discuss this further with you. Can you please send your contact details to amy.downton@themalvernspa.com Amy Downton, Spa Manager

Reviewed 1 week ago

Booked this Hotel to celebrate my partners Birthday. It was a surprise and i wanted somewhere where we could relax and have a great time. Imagine that you want to surprise someone and when you arrive the place is covered with scaffolding. The car park is non existent as its closed due to the ongoing works. Then when you finally...

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Helpful?
Thank bela2323
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there I am shocked and saddened to read your review and learn of your experience. We had contacted all guests and visitors to advise of the ongoing decorating and so I am unsure why you were not aware of this. In view of the level of your concerns I would be grateful if you could send me your contact...

Exeter, United Kingdom
Reviewed 2 weeks ago

location (on a business park ) dreadful, renovation ongoing, parking dreadful, foyer and so-called reception area awful, room just about o.k. but very cold and heated towel rail did not work. no bathrobes/ slippers in room. spa area o.k. but indoor pool shallow and tiny. outdoor pool quite nice. restaurant staff very friendly, food surprisingly good, but the wine was...

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2Thank Nicola R
MalvernMalvern, Manager at The Malvern, responded to this review

Hello Nicola I am sorry to learn of your disappointment with your visit. The hotel is on the edge of a weekday low rise business park but once inside most guests forget this and enjoy the beautiful spa facilities. The pool is an indoor-outdoor hydrotherapy pool, with various massage stations as opposed to a swimming pool. We are undergoing a...

Tipton, United Kingdom
Reviewed 2 weeks ago

We stayed at The Malvern on an overnight break booked through 'secret escapes'. We were very impressed! The spa facilities, especially the outdoor pool area are fantastic. Lots of different jet experiences in the pool and several different steam and sauna areas. Treatment was very relaxing - highly recommend the back massage. All the staff were very professional and welcoming....

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Helpful?
Thank louise d
MalvernMalvern, Manager at The Malvern, responded to this review

Hello Louise Thank you for your review and I am delighted you had such a fantastic relaxing stay with us. Your recommendation is appreciated and we hope to see you again very soon. Lynsey Kettlewell, General Manager

Kent, UK
Reviewed 3 weeks ago

I visited Malvern Spa with my sister on a Saturday on the "Discovery Day", for which I paid £86.25 thanks to Virgin Tribe discount, normally it's £119 for a weekend day. We received a warm welcome and introduction / mini tour. There is a dedicated customer-focussed person on hand at all times to help with any questions or requests you...

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Helpful?
Thank PennyPurples
MalvernMalvern, Manager at The Malvern, responded to this review

Hi Penny It's lovely to hear from you and I am delighted that the improvements you suggested have been made and helped to make your day very special. Your comprehensive comments and recommendation are much appreciated and we look forward to welcoming you back again very soon. Lynsey Kettlewell, General Manager

Chippenham, United Kingdom
Reviewed 3 weeks ago

Had a full body from the lovely Jade. It was amazing, for a petite Lass she can packs some punch! Don't be fooled by her slight build, she is firm! Would recommend anyone to stay there and have a massage! It was a Burthday treat and it really was a treat!

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Helpful?
Thank Julie C
MalvernMalvern, Manager at The Malvern, responded to this review

Hello Julie Thank you for your lovely review- I will ensure Jade has a copy of this: she will be delighted. I hope you will come and treat yourself with us again soon. Amy Downton, Spa Manager

Pontypridd, United Kingdom
Reviewed 4 weeks ago via mobile

Great rooms that look very good,great spa with fantastic treatment options, great breakfast in bed which tasted really good, great service with all requests met, great sleep. Just great! We've visited before and will definitely be back again.

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Helpful?
Thank LMCRIC
MalvernMalvern, Manager at The Malvern, responded to this review

Hello there It sounds like you had a 'great' anniversary trip! I am so pleased you enjoyed yourselves and look forward to seeing you again soon. Lynsey Kettlewell, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking

Additional Information about The Malvern

Address: Grovewood Road, Great Malvern WR14 1GD, England
Location: United Kingdom > England > Worcestershire > Great Malvern
Price Range: $123 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Malvern 4*
Number of rooms: 32
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Also Known As:
Malvern Hotel Malvern
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Questions & Answers

Here's what travelers have asked, with answers from The Malvern staff and other travelers.
4 questions
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over a year ago
Cheshire England

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Questions? Get answers from The Malvern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“choose a different place to stay !”
 of 5 bubbles nicolar36, 2 weeks ago | Read review
“Ask for an odd numbered room!”
 of 5 bubbles F3197QLjuliec, 3 weeks ago | Read review
“great place to stay for a spa day. Give them a few months since they seems to be in the middle of renovations”
 of 5 bubbles SLeBorgne, Oct 17, 2016 | Read review
“The executive has a jacuzzi bath with a tv which is amazing, also has a lovley view of the malvern hills from both lounge and bedroom window”
 of 5 bubbles pink_lady13495, Oct 10, 2016 | Read review
“I imagine that most rooms have view of industrial estate”
 of 5 bubbles Sardo_Numsy, Oct 6, 2016 | Read review
5 of 5
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