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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,553 Reviews from our TripAdvisor Community

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Showing 1,472: English reviews
SHROPSHIRE
Reviewed yesterday NEW

Met with friends at this lovely hotel in Windsor for a Sunday to Tuesday stay at the end of January . Large secure Hotel Carpark so parking wasn't a worry and the daily parking rate was reasonable. The weather was particularly cold but the whole Hotel was warm and inviting with individual thermostatically controlled radiators in all the bedrooms. The...

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Helpful?
Thank BENTHALL
Bletchingley, United Kingdom
Reviewed 2 days ago NEW

Very pleasant and clean hotel. Room excellent apart from the tiny bathroom with no convenient hooks to hang the towels. Staff very friendly and could not do enough to help. 2nd stay at this hotel and seems to have had a refurbishment since my last stay. Standard very good. Nice to have a comfortable and good night sleep in this...

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Thank Mike_b1745
Cumberland Park
Reviewed 3 days ago NEWvia mobile

Have stayed at the Hotel on four separate occasions and enjoyed each stay. Nicely decorated rooms and quite spacious. Nice bathrooms some with walk in showers and others with showers over the bath. Able to adjust air conditioning. Quick free wifi. Nicely decorated lounge and bar areas. On site car parking £20 per day, but easier than trying to find...

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Thank Fraser P
Hamburg, Germany
Reviewed 4 days ago NEWvia mobile

The Windsor castle hotel is located in the heart of Windsor - within a 2-minute-walk from the castle. Whilst the hotel is lovely and the food is good, it is also a pretty old building and the rooms are tiny. I recommend stepping backwards into the bathroom - saves you from becoming stuck. The prices are high when comparing to...

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Thank CookieMK
Stevenage, United Kingdom
Reviewed 1 week ago NEW

the hotel is in a brilliant location, with the castle 2 mins walk, the hotel is stunning and rooms are lovely, they have there own car park which was £20 for the night, little overpriced with what you pay for the hotel. the staff are nice but not the happiest, the bar staff during the day were very rude but...

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Helpful?
Thank sammi1974
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear HillaryR, I thank you sincerely for your very kind review following your recent stay with us. I will pass on your comments to all the team who made your stay so enjoyable. I will personally look into the shortcoming you experienced with the friendliness of the team, any more information that you would be able to provide would be...

Scotland, United Kingdom
Reviewed 1 week ago NEW

I recently stayed at Castle Hotel Windsor for 4 nights in room 404 (back part of the hotel over the "bridge"). My first impression was that the hotel seemed much nicer and more modern inside than it appeared from the street. There's a large seating area adjacent to the restaurant and bar (between the two). Reception was swift and very...

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Helpful?
Thank soshbfly
GMMgalleryCastle, Guest Relations Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear soshbfly, Thank you for taking the time to provide us with your feedback following your recent visit with us at the Castle Hotel, Windsor. It is such a pleasure to read that you enjoyed so many different aspects of your stay. I will be delighted to share your feedback with all of the team as I know they will...

Bath
Reviewed 1 week ago via mobile

We had a lovely stay in this beautiful hotel lovely room very comfy bed and fantastic fun what more could a girl ask for in a relaxing night away. The breakfast was great and all the staff were v friendly

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Helpful?
Thank rosie M
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear rosie M, Thank you for taking the time to review your stay with us on TripAdvisor. I am extremely pleased to learn that you have thoroughly enjoyed your stay with us. At the Castle Hotel, we strive to deliver a memorable experience for all of our guests. I will make sure to share your kind comments with all of...

Liverpool, United Kingdom
Reviewed 1 week ago

Excellent location, on main road right next to Windsor Castle. Lots of pubs and places to eat on the main road. Our room was small but very nice, extremely comfortable bed, quiet nights sleep. We wanted to dine in the Marco Pierre White restaurant in the evening but the reception staff told us it was closed. However, we rang the...

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Helpful?
Thank Julie G
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Julie G, Thank you very much for your review regarding your most recent stay at the Castle Hotel in Windsor. I appreciate all your feedback and will make sure to share this with the team. At the Castle Hotel, we strive to deliver a memorable experience for all of our guests and I trust, we managed to achieve this...

Perth, Australia
Reviewed 2 weeks ago

I stayed at the Castle Hotel in early January arriving late due to delays with my flights. I was greeted warmly and with an easy check in - the staff even carried my bags to my room! My room was comfortable and as described on the website with views across to the castle. I was particularly delighted to be able...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mary T
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Mary T, We very much appreciate your comments regarding your stay at the Castle Hotel Windsor, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

London, United Kingdom
Reviewed 2 weeks ago

Was here 2 times.Last stay was 20-21 of January. Both times was treated very good. Would like to say thank you to the guy who serv us at the bar and give us spicy popcorn:) Friendly staff and beautiful interior design - that brings us back to that hotel. Very tasty breakfast. Perfect hotel location. Strongly recommend that hotel.

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Helpful?
Thank darijus84
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear darijus84, Thank you for taking the time to submit your review of the Castle Hotel, Windsor following your recent visit with us. I am pleased to note that your found the team friendly and enjoyed the characteristics within the hotel. I will be delighted to share your feedback with the team. We look forward to the opportunity to welcome...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $134 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travelers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travelers.
15 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
Horley, United Kingdom
over a year ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you can get a room overlooking the castle that would be great as we overlooked the car park, not so good.”
 of 5 bubbles juliegA2083IY, 1 week ago | Read review
“we have found the rooms in the main building are quite cold when checking in early. though I am assured that they warm up later.”
 of 5 bubbles Linmo, 4 weeks ago | Read review
“Ask for a room with a view of the castle”
 of 5 bubbles katrinah725, Jan 11, 2017 | Read review
“Select a room if possible in courtyard.”
 of 5 bubbles 181patrick, Jan 5, 2017 | Read review
“Has rooms with both American & British sized king beds. 3rd floor front has views of the castle.”
 of 5 bubbles ARH184, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question