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Castle Hotel Windsor MGallery Collection

Certificate of Excellence
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Castle Hotel Windsor MGallery Collection
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1,412 Reviews from our TripAdvisor Community

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Showing 1,335: English reviews
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

Amongst the friendliest staff I have ever come across. I was here on a business trip; our organiser couldn't speak highly enough of the support the events team provided her with, and all of us on the offsite commented positively on the service. The food at lunchtime was very tasty and creative. Great location opposite the castle. Nicely redecorated in... More 

Thank ZetaLondon
Oxford, United Kingdom
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is a mixture of characterful old buildings and pretty soulless new ones. All are well furnished (I had a mini tour) but the best are the ones at the front, facing Windsor Castle and the Guildhall. The restaurant is good - a Marco Pierre White operation.

Thank Tim K
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Booked a classic double room on a bed and breakfast basis via the Accor Hotels website. We arrived in Windsor and parked in the hotel car park. We checked in and the staff member was very polite, friendly and welcoming. She informed us that as we were celebrating a special occasion the hotel had upgraded us to a suite, what... More 

Review collected in partnership with Sofitel.com

Thank Karen N
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We recently stayed here for 3 nights and would definitely return. Really nice and clean rooms, decorated to a high standard. A bit on the small side for 2 adults and 1 child. For being central our room wasn't noisy except you could here people above walking about. Hotel is in a great location across from the castle and very... More 

Thank Melanie A
Bognor Regis, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

Not Recommended.Seated by the waiter With baggy trousers & dirty jacket. Our pots of tea served. The tea very weak and cold Partner found waiter after 10 minutes and complained tea was replaced but still cold one teabag in each pot and still undrinkable.The finger sandwiches.three each one egg mayo all mayo,one cucumber and cream cheese cucumber cut so thin... More 

Thank Barry H
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 days ago NEW

I'm a regular business traveler to Windsor. I mostly dread business trips but I actually look forward to coming to this hotel. The customer service manager Aaron must review the guest list each day to look for "regulars". Upon check in, even if Aaron is not working that day, I get a wonderful welcome note in my room with a... More 

Thank cs_bmore
Welwyn Garden City, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This stay at the Castle Hotel was bought as a special Birthday gift & it was really lovely. The staff are all very friendly & helpful. The decor is very tasteful & the rooms are lovely. 5* accommodation! Great location situated opposite the Castle & near all the shops & great restaurants & pubs. Would love to have been staying... More 

Thank Hayley6773
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just spent 2 nights at this lovely hotel right in the heart of Windsor. We had a lovely quiet room which was fabulous with a huge comfortable bed. Service was second to none. This classy hotel is perfectly located and I would consider it to be described as plush and welcoming.

1 Thank elle002
Ascot, United Kingdom
Level Contributor
4 reviews
1 of 5 stars Reviewed 5 days ago NEW

Bitterly disappointed. My daughter was 10 today and it was her choice to visit the Castle Hotel for lunch because she always looked in when we are in Windsor. We live locally and so thought it would be a real treat. The food was 'nice' however the service was appalling. I told the waiter it was her Birthday and it... More 

Thank Debbie W
El Cajon, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Since they have refurbished this place it is now outstanding. The rooms were getting very tired so the renovation was needed, rooms are now very modern and comfortable. The hotel has the best location in Windsor, across from the castle, very convenient for everything in the town, also very good on site parking. The food is good, Andy makes the... More 

Thank 05roadking
Questions? Get answers from hotel staff and past guests. Ask a question

325 photos of this hotel

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Bathroom (14)
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Dining (9)
View from Room (16)
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Management photos: Courtesy of the property manager

All Management Photos (53)
Room/Suite (29)
Business Center/Function Rooms (6)
Dining (3)
Hotel & Grounds (9)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $138 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, TripOnline SA, Hotwire, Expedia, Orbitz, HotelTravel.com, Travelocity, Hotels.com, Agoda, Odigeo, Cancelon and Priceline so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
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