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Macdonald Windsor Hotel

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23 High Street, Windsor SL4 1LH England
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360
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About

#1 of 18 hotels in Windsor
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-silver star Macdonald Windsor Hotel is a must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. When the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak, complimented by a glass of delicious red straight from our AA-rosette awarded Caleys Brasserie. For business meetings and conferences,small or large, we have 7 flexible and accessible meeting rooms for up to 150 delegates.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking garage
Wifi
Breakfast buffet
Complimentary instant cofffee
Special diet menus
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Greek, Malay, Polish
3,447Reviews30Q+A100Room tips
Traveler rating
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Popular mentions
Dinks47 wrote a review Oct 9
69 contributions33 helpful votes
We had a great stay here and felt total safe as there are good systems in place. The hotel has a very pleasant atmosphere and the staff were super helpful and friendly especially Mathew. The hotel is very central for shops, the castle and restaurants. The rooms were really comfortable and nicely decorated. We will definitely return. Would recommend.
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Date of stay: October 2020Trip type: Traveled with friends
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shaunblackburn1 wrote a review Oct 7
Lincoln, United Kingdom6 contributions
Very nice hotel perfect location staff very helpful would definitely stay again. Rooms very nice fab shower and clean. Breakfast delicious. Went to eat at amazing Turkish Restaurant in town centre.......
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from John Willcock, General Manager at Macdonald Windsor Hotel
Responded 2 weeks ago
Dear shaunblackburn1 Thank you for your review. It's fantastic to hear you liked the hotel and would stay again. We have an amazing restaurant ourselves too, it's worth checking out! Regards John
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Vgoodchild wrote a review Sep 2020
Alresford, United Kingdom152 contributions46 helpful votes
We stayed here for one night as a half way point for Visiting family. The location of the hotel is great and very central within Windsor but thats the reason why my review has been awarded 2 stars As well as the spacious comfortable room. Do NOT order drinks from the bar here, there are far nicer bars down the road that provide better service and reasonable prices. We had ordered 6 glasses between three people of a 175 ml size of Sauvignon blanc they cost nearly £15 a glass!!!! Disgusting that a hotel can get away with charging these prices- as well as £30 per car per day for car parking. I stayed in a hotel in the centre of London which charged £10 per car per day which is far more reasonable. Also we waited 40 minutes to settle up our drinks bill. We asked THREE times and were rudely told “give me 2 seconds it’s really busy” every time. They even had the audacity to try and charge us 15% service charge which we asked to be moved and the server walked away shaking her head which was in clear view for us all too see. The next morning at breakfast the service was just as slow and dreadful, it took 20 minutes for us to get our teas and coffees which were served with no milk and asking for milk meant more waiting. The toast was cold, my breakfast was cold, we asked for more juice which never arrived and we could see other guests around us equally as frustrated. This hotel is not cheap (especially the wine!!) and I feel for that reason the level of service should match the ridiculous prices they charge as a 4 star hotel. We will be staying at a premier inn next time and will not return here or recommend it to anyone.
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
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Response from John Willcock, General Manager at Macdonald Windsor Hotel
Responded 2 weeks ago
Dear veegoodchild Thank you for your review. I am sorry that you felt the service was terrible during your stay with us. It is fair to say that Covid has created a new set of challenges for the hospitality industry, one of them being the extreme peaks and troughs in business levels and how this is managed with a vastly reduced team. We thank the many guests who understand this and show a little more patience than previously. Our bar prices are competitive with the other 4 star hotels in the area. Yes, it is possible to find cheaper bars but not in comparable establishments. We consider £30 for parking overnight in an underground, secure car park a reasonable charge and is certainly not overpriced for the location we're in. I would be very interested to know which hotel in central London only charges £10 a day as I've never come across one! Regards John
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y62 wrote a review Sep 2020
Neston, United Kingdom54 contributions24 helpful votes
Had a lovely 4 night stay at this hotel. Staff lovely and friendly, very hard working,nothing was too much trouble. Rooms very clean. Excellent covid 19 precautions in place, felt very safe. Food was superb, breakfast excellent choice, cooked breakfast very nice. Limited choice on dinner menu but something for everyone, the best steak I have had for a long time, well done to the chefs. If nothing you like on the menu just ask they will find you something for you. Room service only available on Fri and Sat. Hotel in windsor High Street opposite castle Recommend you book car park.. Special thank you to staff member Kacper, he was fantastic and worked so hard, very helpful, always cheerful, and very smart. He is an asset to the Hotel. The concierge was a pleasure to meet and talk too. Highly recommended hotel and facilities..
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from John Willcock, General Manager at Macdonald Windsor Hotel
Responded 2 weeks ago
Dear y62 Thank you very much for your wonderful review. Your comments about the hotel and the staff are much appreciated and thank you for recommending us. We hope to see you again soon. Regards John
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Lolich wrote a review Sep 2020
Stevenage36 contributions20 helpful votes
Stayed for 1 night in a standard double room, big clean room with a comfy bed. Lovely staff at the hotel we were able to check in early as our room was ready. We parked at the hotel for £30 you book this in advance. Lovely breakfast very good service. Would definitely stay again
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from John Willcock, General Manager at Macdonald Windsor Hotel
Responded 2 weeks ago
Dear Lolich Thank you very much for reviewing your stay with us. We are delighted that you had a lovely stay and look forward to welcoming you back when you return. Regards John
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PRICE RANGE
$162 - $276 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadWindsor
NUMBER OF ROOMS
120
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Frequently Asked Questions about Macdonald Windsor Hotel
Which popular attractions are close to Macdonald Windsor Hotel?
Nearby attractions include Windsor Castle (0.2 miles), St. George's Chapel (0.1 miles), and Escape Experience Windsor (0.1 miles).
What are some of the property amenities at Macdonald Windsor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Macdonald Windsor Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Macdonald Windsor Hotel?
Guests can enjoy an on-site restaurant and free instant coffee during their stay.
Is parking available at Macdonald Windsor Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Macdonald Windsor Hotel?
Conveniently located restaurants include Antalya Restaurant Windsor, Meimo, and Enzo's.
Is Macdonald Windsor Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Windsor.
Are any cleaning services offered at Macdonald Windsor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Windsor Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Macdonald Windsor Hotel?
The staff speaks multiple languages, including English, Polish, Greek, and Malay.
Are there any historical sites close to Macdonald Windsor Hotel?
Many travelers enjoy visiting St. George's Chapel (0.1 miles), Runnymede National Trust (2.9 miles), and Dorney Court (3.0 miles).