Macdonald Windsor Hotel
23 High Street, Windsor SL4 1LH England
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About
#3 of 17 hotels in Windsor
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.3
GreenLeaders Gold level
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-silver star Macdonald Windsor Hotel is a must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. When the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak, complimented by a glass of delicious red straight from our AA-rosette awarded Caleys Brasserie. For business meetings and conferences,small or large, we have 7 flexible and accessible meeting rooms for up to 150 delegates.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Greek, Malay, Polish
Location
100Great for walkers
Grade: 100 out of 100
134Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
Contact
23 High Street, Windsor SL4 1LH England
Getting there
Rental CarsSee all Windsor rental cars
3731Reviews33Q+A100Room tips
Reviews
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The place is clean, and nice for breakfast it might need more vegan option/ or more option that is not pork otherwise it's good We met a very decent helpful staff member his name is Ali Thank you Ali for the great hospitality we will definitely come again:)
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
- Every day there was a situation at breakfast. On the first morning, I ordered one omelette and when I asked for another one I was told I had to pay an extra 10GBP. On the second morning, I put two slices of bread in the toaster and a tall blonde waitress shouted at me grabbing one toast from my hand and another from the toaster: "No no no, this need to be done in the kitchen". How I am supposed to know I am not sure. On the third morning, I grabbed two toasters and asked another waitress to please toast them in the kitchen, and she answered that it was okay to put them in the toaster. I put and all of a sudden the tall blonde lady from the first day together with the manager created a big scene. The manager comes to the table and while I am trying to explain, he does not allow me to speak. Very unprofessional. On the fourth and fifth mornings, they decided that now all omelettes are chargeable 5GBP. Maybe punishing me, the customer? I am sorry, I was not trained to know how to behave as a customer in your hotel, my bad. Every day when I came down for breakfast, the tall blonde lady was at the corners making comments to the other employees while staring at me. It is terrible to be in a place where you do not feel welcome. And in this case, for their own lack of management. - The shower had a very low roof and the shower holder was at my waistline. In order to wash my hair I had to go on my knees and juggle the shower head while trying to wash the rest of my body.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beautiful hotel lovely staff great breakfast Accross from the castle comfy beds very clean Took my daughter as a birthday treat, was able to check in at 12 and leave our stuff the next day, only 2 mins away from the station, would love to stay again
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded today
Dear SDS42, Thank you for your review. We look forward to welcoming back to Macdonald Windsor Hotel. Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fancied a day out in Windsor and decided to stay overnight. glad we did the hotel exceeded our expectations on all levels. Staff fantastic and friendly from the moment we arrived to the moment we left. Room was lovely large well decorated and clean. We grabbed a Club sandwich at the bar and it was one of the best i have ever been served in a hotel. Breakfast was also a nice experience and we were looked after very well by Alka who couldn't have been more friendly. Would stay here again in a heart beat.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded today
Dear joeski39, Thank you for your review. We look forward to welcoming back to Macdonald Windsor Hotel. Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A warm welcome awaited my partner and family from the concierge at the very start of our stay. A secure car park underneath the hotel. Booking in was easy and we were able to get into our room early as it was ready. Our room was very clean and warm and well equipped for a standard room, with breakfast at an excellent price. The location of the hotel to Windsor Castle is amazing, you step out of the front door and it is there, the magnificent structure it is. We slept well and were given a very warm welcome by Jaques and his team at breakfast, Alka looked after us at our table and was helpful and attentive throughout. Five star review very much deserved by the hotel and staff ⭐️⭐️⭐️⭐️⭐️
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Date of stay: March 2023
Value
Location
Service
Room Tip: Well located for the castle and good selection of shops.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded yesterday
Dear Nixter5522, Thank you for your recent review. We look forward to welcoming you back to Macdonald Windsor Hotel. Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited Windsor for daughter’s 6th birthday. Great location, great facilities but outstanding customer service from moment we arrived until departure. Best hotel experience ever! Will definitely stop again - thank you
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded 3 days ago
Dear Deanoknight, Thank you for your review. We look forward to welcoming you back to Macdonald Hotel Windsor Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent stay from the help with parking, lovely young man, check in was great, room really clean and comfortable. We were there to celebrate our 55th wedding anniversary, bar staff were excellent, nothing was too much trouble, excellent service from everyone but especially Alka, and also a young lady calledSanya(?). Great position for Windsor castle and all the local bars and restaurants. Certainly be back. Pam and John
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded 3 days ago
Dear pamjohns2023, Thank you for your review. We look forward to welcoming you back to Macdonald Hotel Windsor Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow the best hotel I have ever stayed at purely down exceptional staff that were absolutely incredible. Ali couldn’t do enough for us and was amazing- going above and beyond. The gentleman who assisted us with parking at the hotel was super friendly and professional and immediately impressed us. The Hotel was spotless, breakfast was great but what stood out was the outstanding customer service. We will definitely be returning!
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded 3 days ago
Dear anwenb21, Thank you for your review. We look forward to welcoming you back to Macdonald Hotel Windsor Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room, very welcoming to our dogs. Room was super clean. we had an issue with the coffee machine but it was remedied very quickly Breakfast was a highlight, cherry on the cake was the great service from Jaques and Alka. Will return very soon. Tim P.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded 3 days ago
Dear Tim, Thank you for your review. We look forward to welcoming you back to Macdonald Windsor Hotel Regards Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointing given the price of the accommodation. The room was well equipped, clean and the shower was great....but the quality of the towels was awful (thin and rough) and there was only one hand towel between us. I had to ask for another one which was just as bad! There was very few tea bags so had to ask for more of them too. The hotel advertised car parking but none was available. Apparently we had to prebook, but we were not aware of this. We had a 10 minute walk from the car park to the hotel, though the town with luggage, which was not what we wanted or expected. Breakfast was OK, but several things were £5 extra. Did not find the hotel lived up to the standards we expected nor were the staff particularly friendly. Definitely would not stay here again.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hemant Vijan, Other at Macdonald Windsor Hotel
Responded 3 days ago
Dear Steve, Thank you for taking the time to provide your feedback about your experience. We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and use it to improve our service. I would like to apologize for any inconvenience caused and assure you that we are taking steps to address the issues you've mentioned. We value our guests and strive to provide the best service possible, and we're sorry we fell short in your case. If there is anything more we can do to rectify the situation, please do not hesitate to reach out to me directly. I would appreciate the opportunity to make things right. Thank you again for your review and we hope to have the chance to serve you better in the future. Sincerely Hemant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$167 - $262 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadWindsor
NUMBER OF ROOMS
120
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Claim Your ListingMACDONALD WINDSOR HOTEL $109 ($̶2̶0̶9̶) - Updated 2023 Prices & Reviews - England
Frequently Asked Questions about Macdonald Windsor Hotel
Which popular attractions are close to Macdonald Windsor Hotel?
Nearby attractions include Windsor Castle (0.2 miles), Fudge Kitchen (0.1 miles), and St. George's Chapel (0.1 miles).
What are some of the property amenities at Macdonald Windsor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Macdonald Windsor Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Macdonald Windsor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Macdonald Windsor Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Macdonald Windsor Hotel?
Conveniently located restaurants include Cluck My Life, Meimo, and Patch On The Plaza.
Is Macdonald Windsor Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Windsor.
Are any cleaning services offered at Macdonald Windsor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Windsor Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Macdonald Windsor Hotel?
The staff speaks multiple languages, including English, Polish, Greek, and Malay.
Are there any historical sites close to Macdonald Windsor Hotel?
Many travelers enjoy visiting St. George's Chapel (0.1 miles), Runnymede National Trust (2.9 miles), and Dorney Court (3.0 miles).