My family and I have just returned from a 2 night stay at the Thorpe Park Hotel and Spa. On arrival we checked in and we were given directions to our “Signature” family room. As we made our way to our room I noticed they have everything in place for COVID but considering this hotel must have been closed for some time the cleanliness left a bit to be desired in some places, it certainly hasn’t been deep cleaned, having said that, overall the hotel is very tidy, It just seemed to lack attention to detail. Once in our room we immediately felt it was unclean with tired paint, dripping taps and the most awful amount of human hair on the leather seat, like someone had a hair cut and just left it. The hair was also matted into the carpet, yuk!! I immediately went to complain to reception and the staff member initially said they would have the room cleaned as there was no other “Signature” room available, I asked if we could move to two separate rooms, we could but at extra cost, however, we were eventually given the two rooms at the original booking price, so thank you to the hotel for that. The replacement rooms we were given were much better but not perfect. If you have OCD this hotel won’t be for you, unless you turn a blind eye to a few things. After settling in we went for a swim which has to be pre booked, that is fair enough due to COVID. The pool is very pleasant and we enjoyed our time in there, you get an hour slot and you are able to spend some time in the jacuzzi too, although we were rushed out of the jacuzzi before our time one night, but hey ho!! We were advised to book the hotel direct, that way you get free use of the pool and jacuzzi. We chose to book an evening meal, this was excellent and we all really enjoyed it, can definitely recommend the evening meal. So to recap, Very tidy but not spotless Nice, friendly, helpful staff Excellent food Good location Very good pool and jacuzzi Would I return? Yes

We stayed for two nights in one of three dog-friendly rooms (111). The room was very comfortable with a super-king sized bed. It was clean and offered everything we wanted. There was a 'Pillow Menu' which gave a description of the pillows in the room and the ones available to request (we asked for memory foam and they were great!). The staff couldn't do enough for us and check in/out took seconds. Olivia was particularly welcoming and helpful. Re dining: The room service was quick. The menu isn't huge (forgivable given the reduction in guests!) and the provisions for vegetarians aren't amazing (but they are there). The outdoor 'under cover' dining area isn't really suitable protection from bad weather but does provide shade. There are plenty of other places to eat nearby if you have picky eaters or the weather is bad! Re dogs: The hotel has three dog-friendly rooms. These have a good sized dog bed (our lurcher was comfortable in it), food/water bowl, blanket and a little bag with a tennis ball and extra poop bags. The extra charge for the dog rooms is £15 (per stay, not per night) and half of this goes to the local rescue centre just down the road! The room was clean and there was nothing else 'doggy' about it (hair or smells). Re Covid: All the staff wore masks and stayed at a safe distance. There were hand sanitising stations at many points throughout the hotel and guests were required to wear masks in all communal areas. The general cleanliness of the hotel was great too, so we had total confidence in our safety.

We stayed in a suite on the third floor and the room was very spacious. The bedroom is separate to the living room but is open plan with curtains dividing them if you want to. The room along with the rest of hotel was spotless and everything was was of a very good standard. We ate breakfast and dinner in our room and the food quality was outstanding along with amazing service. We used the pool each day and found it very well organised during these difficult times. You must book a slot for each day so it never gets too busy and social distancing can easily be carried out. The pool and jacuzzi are very clean areas and the pool is laned off so you can swim without any issues. All staff from reception, housekeeping, pool/spa and room service were excellent and the food prices and bar prices are well priced. We had an amazing weekend and will without doubt be returning. Thanks for a great stay.