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Citrus Hotel Coventry by Compass Hospitality

Traveler (39)
Room & Suite (84)
Dining (17)
Certificate of Excellence

About

#14 of 40 hotels in Coventry
Location
Cleanliness
Service
Value
Certificate of Excellence
Citrus Hotel Coventry by Compass Hospitality (Formerly Holiday Inn Coventry South)is minutes from the historical centre of Coventry and less than 1 mile from Coventry International Airport and 6 miles from Birmingham International Airport. It is within easy to reach from the M1, M6, M69 or M42, M40. It's an ideal base for leisure guests with Leamington Spa, Rugby, Derby, Nottingham, Leicester, Warwick Castle and Shakespeare's Stratford upon Avon a short drive away. The National Exhibition Centre (NEC) is within 20 minutes and the National Agricultural Centre (NAC) just 5 minutes along with Stoneleigh Park. The Ricoh Arena, is just an 8 minute drive, home to Wasps Rugby and CCFC. Citrus Hotel Coventry facilities are modern and friendly with spacious public areas and exceptionally large bedrooms each with High speed internet access. Dine in our restaurant, from a wide choice of International dishes, or choose to relax in the lounge bar, alternatively treat yourself to room service. Whatever the occasion, the Citrus Hotel Coventry is an ideal venue for special events, weddings & conference packages.
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Property amenities
Restaurant
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
173Reviews
2Q+A
19Room tips
Traveler rating
  • 75
  • 60
  • 19
  • 8
  • 11
Time of year
Traveler type
Language
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Popular mentions
This is the third time I have stayed at this hotel and will definitely be staying again in the future. The rooms are large and comfortable making an 8 day stay very pleasant. The location feels central and easily accessible. The reception staff are friendly and helpful,
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Response from CitrusCoventry, General Manager at Citrus Hotel Coventry by Compass Hospitality
Responded today
Dear Pam, thank you so much for taking the time to post your review of the facilities, location and team, following your stay last week. We are pleased to note this is your third long stay with us and thank you for your continued loyalty. I have passed on your thanks to Deen and Paula. We hope to welcome you back again soon when working in the area and thank you again for your recommendation. With regards, Christine.
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We taught a workshop in the conference centre and stayed in the hotel for four nights. The hotel bedrooms are a little tired and could use some sprucing up. However, the heart of this hotel is with all the staff - an excellent staff cohort delivering superb customer service. We
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Response from CitrusCoventry, General Manager at Citrus Hotel Coventry by Compass Hospitality
Responded 3 days ago
Dear Emmaslippers, thank you so much for your kind words for the team and review following your stay with us at the Citrus Hotel Coventry this week. We do look forward to a refurbishment and pleased you enjoyed the sample room, I do understand your comments on bedrooms. I have passed on your thanks to all team mentioned and they have been nominated for our employee recognition scheme as a result. We do hope you can stay with us again if providing the same training or for a leisure stay when in the area. With regards, Christine
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This was my second visit. Didn't get to write the first time I came over - the stay was decent but nothing special. There's been noticeable changes recently, however. This time the stay was quite memorable, even though it was only an in-and-out sort of trip. Room was clean,
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Response from CitrusCoventry, Manager at Citrus Hotel Coventry by Compass Hospitality
Responded 4 days ago
Dear JohannesTeo, thanks for your 5/5 rating and kind words which I will pass onto all the team. We also appreciate that you have taken the time to post this review. We are pleased you enjoyed your stay and thank you for your loyalty to the Citrus Hotel Coventry. We look forward to welcoming you back again soon. With regards, Christine
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Staff on reception are very pleasant and helpful, dealing with our group was a nightmare, but they resolved the issues with a smile. Entrance to car park is a problem, coming off a very busy road, with a slip road joining about 50 yards from the entrance. The room we had was
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Response from CitrusCoventry, General Manager at Citrus Hotel Coventry by Compass Hospitality
Responded 1 week ago
Dear Liz, thanks for your feedback and I have passed this onto the food and beverage team. Our twins rooms all have 2 double beds and as you say are spacious. I do hope you will get to stay again soon. We do have an exit barrier to ensure anyone leaving the A45 has priority entering the Hotel and can understand your comments a sometime other drivers exceed speed limits. With kind regards, Christine
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Was a cute hotel from the front. But reception in the night are really rude, asking for the payment of the room again even though I had already paid. Room was dirty, bottles of beer in the room, lighting is crap.
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Review collected in partnership with compasshospitality.com
Response from CitrusCoventry, General Manager at Citrus Hotel Coventry by Compass Hospitality
Responded 1 week ago
Dear Curiosity38570863947, thank you for your feedback, it is the hotels policy to request a pre-authorisation to enable any additional charges to be billed back to bedrooms and apologies if this was not made clear. We are unaware of any issues with regards to a dirty room, if concerns were raised during the stay we would actively resolve this to your satisfaction and would like to assure you this is not typical service as can be seen from the other reviews. Notwithstanding this I do hope we can welcome you back. With regards, Christine
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PRICE RANGE
$64 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn coventry south hotel coventry
LOCATION
United KingdomEnglandCoventry
NUMBER OF ROOMS
51
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