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Genting Hotel

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Genting Hotel Resorts World Birmingham Pendigo Way Pendigo Way, Birmingham B40 1PU England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 12/16/2020.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (637)
Room & Suite (201)
Dining (55)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Genting Hotel
Updated 09/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 124 hotels in Birmingham
Location
Cleanliness
Service
Value
Travelers' Choice
Located at the heart of Resorts World Birmingham, lies the Genting Hotel. Discover quality facilities complimented by a warm welcome and friendly service. With 173 four star rooms and 9 five star rooms and suites to choose from, 2 stunning meeting rooms boasting natural daylight and modern technology. One of the best breakfasts in Birmingham in Sky by the Water restaurant and bar and housing the award-winning Santai Spa.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Taxi service
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Snack bar
Special diet menus
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Modern
Languages Spoken
English, Spanish, German, Italian
3,558Reviews82Q+A100Room tips
Traveler rating
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Popular mentions
Roxy531 wrote a review Nov 2020
Bridgetown, Barbados158 contributions86 helpful votes
Parking - pre-booked with Signature room & easy to access. Check in - excellent Room - nice room, lovely lake view. Very good facilities with mini-bar, iron, Espa toiletries & Nespresso machine. However, I didn’t find it quite as clean as I expected it would be. I would have expected walls to be wiped down etc during Covid but this hadn’t happened as there were marks. Facilities onsite & breakfast - excellent! Perfect place for a relaxing break with multiple bars and restaurants available, shopping, casino etc. Breakfast was very good, please continue table service & never bring back the buffet! Overall a nice stay and I would return.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Community Manager, Other at Genting Hotel
Responded 4 weeks ago
Thank you for taking the time to leave us a review. We’re glad to hear that you enjoyed your stay and we look forward to welcoming you again!
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amie01212020 wrote a review Nov 2020
B113eh1 contribution
Terrible couldn’t even use spa as no space not reason why we booked it. Not very helpful it was my moms 50th birthday totally recked it as this was the whole point of going for her to go spa terrible waste of money fuming
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Deputy General Manager, Other at Genting Hotel
Responded 4 weeks ago
Thank you for taking the time to leave us a review following your recent visit to Genting Hotel & Spa. Naturally, I am very disappointed that your experience was impinged due to the COVID safety measures that we have introduced. It is very dispiriting to see that your review has been completed solely on the access to the spa. Unfortunately given the current pandemic and the governments guidance we are compelled to reduce the maximum capacity of our spa facilities. Although it is an extremely rare occurrence, on this particular weekend we experienced a high quantity of guests requesting to use the spa Saturday night which resulted in maximum occupancy for the evening. We do try to communicate this where possible, on hotel confirmation and on the reservation pages that our spa is always subject to availability. I can understand your frustration that the spa was full on your arrival, unfortunately we are unable to be flexible with the government guidance and we need to enforce this to ensure the safety of all of our guests that use the spa. Please accept my apologies that you were unable to utilise the spa at your convenience on this stay due to the restrictions that are currently in place. We do hope to have the opportunity to welcome you back to the hotel again in the future. Warm regards, Cliff Davies Deputy General Manager
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Rachael D wrote a review Oct 2020
1 contribution
From entering the car park to checking in our stay has been excellent. The girls on reception could not do enough for us and made our stay very easy for us, helpful is an understatement thank you to all of them. The restaurant, spa and casino have all been fantastic and we loved our stay we decided to stay another night all of us , 5 families in total however the reception girls made the transition of rooms very easy as this was a last minute decision. The food, cleanliness shopping has been amazing thank you Genting for making our trip a fantastic experience. Very very happy and will definitely be revisiting. Mrs R Davis.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Community Manager, Other at Genting Hotel
Responded 4 weeks ago
Thank you for taking the time to leave us such a nice review. We’re delighted to hear that you enjoyed your stay and we'll be sure to pass on your praise to the team. We look forward to welcoming you back!
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KLB051188 wrote a review Oct 2020
1 contribution
Superior room was spotless. Very important in these difficult times. Breakfast was well organised and felt very safe. Would definitely book again. Underground parking was very convenient. Try the special garden for great cocktails.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Community Manager, Other at Genting Hotel
Responded 4 weeks ago
Thank you for taking the time to leave us such a nice review. We’re delighted to hear that you enjoyed your stay and we look forward to welcoming you back!
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Chloe wrote a review Oct 2020
2 contributions
We stayed here for one night only this week - in hindsight I wish we had booked for at least two!! We were very impressed by how organised all-things-Covid were, with hand sanitisers placed around and one way systems in place. We were checked in (and out!) by Ruby who went above and beyond within her role to ensure we had everything sorted for our stay, checking if we had made or wanted to make reservations for the spa and restaurants. Ruby was very polite and a lovely start to our mini break. The room was lovely and we were surprised with little extras along the way which was just lovely. Had an amazing meal and cocktails at Miller & Carter too. Thank you for a brilliant stay - we will be back soon! X
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Community Manager, Other at Genting Hotel
Responded 4 weeks ago
Thank you for taking the time to leave us such a lovely review. We’re delighted to hear that you enjoyed your stay and we'll be sure to pass on your praise to the team and especially Ruby. We look forward to welcoming you back again soon!
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PRICE RANGE
$122 - $292 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandWest MidlandsBirmingham
NUMBER OF ROOMS
178
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Frequently Asked Questions about Genting Hotel
Which popular attractions are close to Genting Hotel?
Nearby attractions include Escape Hunt Resorts World (0.03 miles), Vortex Gaming (0.04 miles), and Resorts World Birmingham (0.01 miles).
What are some of the property amenities at Genting Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Genting Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Genting Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Genting Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Genting Hotel?
Conveniently located restaurants include Sky By The Water, Miller & Carter Resorts World, and Las Iguanas.
Are there opportunities to exercise at Genting Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Genting Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Genting Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Genting Hotel?
The staff speaks multiple languages, including English, Spanish, German, and Italian.
Are there any historical sites close to Genting Hotel?
Many travelers enjoy visiting Blakesley Hall (4.3 miles), Magpie Mines (3.2 miles), and Knowle Parish Church (4.2 miles).