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Genting Hotel

Traveler (487)
Room & Suite (136)
Dining (26)
Certificate of Excellence

About

#9 of 118 hotels in Birmingham
Location
Cleanliness
Service
Value
Certificate of Excellence
Located at the heart of Resorts World Birmingham, lies the Genting Hotel. Discover quality facilities complimented by a warm welcome and friendly service. With 173 four star rooms and 9 five star rooms and suites to choose from, 2 stunning meeting rooms boasting natural daylight and modern technology. One of the best breakfasts in Birmingham in Sky by the Water restaurant and bar and housing the award-winning Santai Spa.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lake View
Modern
HOTEL CLASS

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
19Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
3,099Reviews
551Photos
62Q+A
100Room tips
Traveler rating
  • 1,929
  • 708
  • 275
  • 107
  • 80
Time of year
Traveler type
Language
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  • English
Popular mentions
This is a very disjointed hotel with what appears to be lack of staff and knowledge. Who designed such a layout as to have to walk into the centre of the shopping centre for reception, to then walk back out into the shopping centre to find the lift for the rooms. Get rid of
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Review collected in partnership with this hotel
Lovely, clean hotel. Room comfortable and good facilities. However, breakfast was offered but at £16.95 each we declined. How can £16.95 for breakfast be justified, especially if you don't eat meat!? Had a noisy neighbour at 230am but a quick call to reception resolved this
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Review collected in partnership with this hotel
Overall the hotel is great, lovely staff, really friendly and genuine. Trying to ring the hotel prior to our arrival to enquire about parking was terrible. Called 5 times and went through the options to get the ring tone and every time the line just cut off, very frustrating.
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Review collected in partnership with this hotel
We thoroughly enjoyed our stay . The Leisure facilities were superb .We will most certainly stay again. Staff were polite and helpful. We upgraded to a better room and were not disappointed well worth the extra charge. Thank you for a lovely much needed break.
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Review collected in partnership with this hotel
Response from GentingHotel, Manager at Genting Hotel
Responded 5 days ago
Dear Guest, Thank you for a wonderful 5 star review following your stay with us. It's great to see you took advantage of the Superior upgrade, which makes your stay that bit more luxury with the added extras and comfort. It would be our pleasure to welcome you back again in the future. Best Regards, Danielle
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Having stayed at the nearby NEC Hilton whilst exhibiting at the venue many times I decided to have a change on this occasion. As it was only a short stay I didn't have a chance to experience all the facilities but overall the hotel is immeasurably nicer than the Hilton. My only
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Review collected in partnership with this hotel
Response from GentingHotel, Manager at Genting Hotel
Responded 5 days ago
Dear Darren, Thank you for an amazing 5 stars and for choosing our Hotel for your stay this time. We really value your feedback and this information will be passed over to the car park manager to review so future guests do not experience any problems upon arrival. It's wonderful to see this did not detract from your overall stay and we would love to welcome you back again in the future. Best Regards, Danielle
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PRICE RANGE
$116 - $398 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBirmingham
NUMBER OF ROOMS
178
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