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Holiday Inn Express Birmingham - Castle Bromwich

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1200 Chester Road Castle Bromwich | Junction 5, M6, Birmingham B35 7AF, England (Formerly Castle Bromwich Inn)
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Holiday Inn Express Birmingham - Castle Bromwich
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116 Reviews from our TripAdvisor Community

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Swindon, United Kingdom
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Owing to a disastrous journey on the M6 I phoned from my car to get a room and the lady that responded was extremely pleasant and friendly. It was too late to eat so she helped us out with ordering a dominos. Having popped next door for a pint the pizzas had arrived and the receptionist had paid for them... More 

Helpful?
Thank dinoSwindon
Scunthorpe, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 22, 2015 via mobile

I have stayed here when it was an express before and it is one again they have refurbished Down stairs but the bathrooms where mouldy. Was not offered my elite points or drink had to ask for it a little off putting . Asked for a container for some ice was given the tiniest plastic cup which held only a... More 

Helpful?
Thank Lesley W
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Castle Bromwich, responded to this review

Dear Lesley W, Thank you for being an IHG Rewards Club Elite member and for taking the time to share your comments. I was concerned to see that you were not impressed with our amenities, facilities, the condition of the room. I would like to apologize for any inconvenience these issues may have caused you during your stay. We have... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 26, 2015 via mobile

This is my second stay at this hotel. The first time I was greeted by a member of staff who wouldn't look me in the eyes and seemed not to know exactly what he was doing. I was also handed a key card which was printed upside down so I couldn't get in the room! The second visit, earlier this... More 

Helpful?
Thank bumblealfie
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Castle Bromwich, responded to this review

Dear bumblealfie, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with the general condition of our rooms and our staff service during your stay. I would like to follow up on this situation that is why I have sent you a private message to obtain more information.... More 

Windhoek, Namibia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 16, 2015

My husband booked this hotel a few weeks and then I checked the latest reviews and was expecting the worst. However it was fine for a Holiday Inn Express. Hopefully they have taken on board all the comments I'd read. The staff on welcome were friendly and helpful (happy to book a taxi, provide a sewing kit...), the place was... More 

Helpful?
Thank Apricitas
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Castle Bromwich, responded to this review

Dear Apricitas, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback about the excellent service received and well liked the cleanliness of the property. However, we are truly sorry if your stay... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 1, 2015 via mobile

A pretty standard HI Express, but much in need of some work and a good deep clean. The shower head and grouting were mouldy. The curtain rails were a mess, as was the window frame. The room smelled of cigarettes. When I opened the door to go into the room, there was a nasty plumbing smell which seemed to be... More 

Helpful?
Thank laura p
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Castle Bromwich, responded to this review

Dear laura p, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the room size and the comfort of the beds. However, we are truly sorry if your stay was not... More 

Calgary
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 20, 2015 via mobile

We stayed for one night on our 3 week trip, touring the UK at the Holiday Inn Express-Castle Bromwich in Birmingham. I will start by saying the front office staff was amazingly friendly. Wayne was very helpful in trying to resolve our room situation. The rooms however were very tired and extremely dirty. We had 2 rooms and ours was... More 

Helpful?
Thank Calgary1964
Stabio, Switzerland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 19, 2015 via mobile

Short trip, just 1 night, but a perfect stay. Hotel renovated not long ago, everything better than expectation could be; of course talking about a simple budget hotel. No real restaurant for dinner, but a small menu with a few things for people like me who are tired and do not want to take the car and look for a... More 

Helpful?
Thank Pascal A
Exmouth
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 16, 2015

This is a decent HI Express very handy for the Junc 5 and Jaguar. The staff were the best part though. Very friendly and helpful but Jessica in particular was an absolute joy. I had 20 customers staying here and she looked after them all extremely well. Don’t even think about eating at the pub next door. Shocking, just shocking!!

Helpful?
Thank andwendads
North Wales, United Kingdom
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed October 16, 2015

On arrival to my room the toilet had leaked and water was running over the floor, fair enough I was given another room. My new room had toothpaste left over the tap handle and long and short curly hair in the shower, I cleaned this up myself. The heater in the room didn't work and the desk light neither, difficult... More 

Helpful?
Thank Naldotwo D
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Castle Bromwich, responded to this review

Dear Naldotwo D, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We would like to apologize for the inconvenience caused by the airport noise and for falling short of your expectations regarding our rooms and bathrooms. It is also regrettable that your breakfast and check-out experience leave a lot... More 

London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 3, 2015

This is a really nice hotel, the rooms are big, clean and comfy and the staff are really friendly. The breakfast was nice, but don't expect a full fry up, but there is plenty. It is mainly continental but there are sausages and scrambled eggs and toast too, so kind of a half way house. The eating area was very... More 

Helpful?
Thank Crazybainy
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