So I am not familiar with Birmingham the staff here is very kind and welcoming. Saif is a great host, great hospitality. Very helpful when needing advice about the area. He even helped me to look for a more permanent apartment. Rooms are very good you get value for money. A big thumbs up 👍 to the hotel.
Don't book this hotel via the Wowcher/Groupon deals. Just don't book ! I had 3 rooms booked for the weekend of 10/12. (The Christmas market was on ) I emailed to find out about check in. No response. I rang the morning before and was told my booking was cancelled in November !! And there's no reason on the system to say why. I didn't cancel, and she wouldn't own up to cancelling it. Because in the terms and conditions you can not cancel once redeemed. I said I've read reviews about this happening here. She got very defensive, about not being payed for Wowcher visitors. To which I pointed out that's not my problem. I said I guess I'm just going to be another adding to the bad reviews. She snapped I will wait for you review if negative you will not get your money back, but wait a minute didn't you just say you didn't get paid. I ended the call.…
Very friendly staff all looked like they were enjoying there job with smiles on there faces very helpful.bedroom excellent size loads of towels very clean and tidy ,very good choice of food at breakfast and evening meals.Don’t let the exterior put you off.Lots of places to visit nearby.
To think my hard earned cash was spent here, it's the dirtiest, filthiest, most disgraceful excuse for a Birmingham hotel I have ever set foot in. You have to be desperate to stay here. The place does stink of weed, enough to make you feel physically sick to the stomach. Used needles, drug misuse and rude staff and guests, all the ingredients for a review that tells incoming guests to book elsewhere, and what's the hotels response. Its like a record on repeat..... I'm sorry you were disappointed in our hotel, its only with guest feedback that we are able to make improvements. So when exactly are you going to refurbish and clean this poor excuse for a Birmingham hotel? Look forward to your response.
Stayed for 1 night (thank god) Did not look anything like the photos. Was cold/dirty and damp, there was even mould on the windows. Would not recommend. There’s not much more to write I believe I’ve made my point pretty clear. AVOID