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Crowne Plaza Birmingham City Centre

Traveler (476)
Room & Suite (190)
Dining (44)
Certificate of Excellence

About

#40 of 119 hotels in Birmingham
Location
Cleanliness
Service
Value
Certificate of Excellence
The Crowne Plaza Birmingham City is a 4 star deluxe property, conveniently located in the heart of Birmingham City Centre. Birmingham New Street Station, The ICC, NIA and new shopping developments are just a short walk away. Events coming soon-Cirque Du Soleil and Dancing on Ice. The hotel has 312 spacious bedrooms with a variety of amenities including en suite facilities, air conditioning, in room dining, satellite TV and refreshment making facilities as standard.A range of flexible food and beverage options are available to guests in our vibrant, contemporary B1 Bar and Restaurant and 24 hour room service, all of which offer creative menus with healthy options to suit all tastes. Overall, the Crowne Plaza Birmingham City offers great quality accommodation and facilities with service to match - we guarantee an enjoyable experience to all our guests!
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Property amenities
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.3 miles
70Attractionswithin 0.3 miles
2,420Reviews
34Q+A
100Room tips
Traveler rating
  • 783
  • 1,032
  • 414
  • 123
  • 69
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Popular mentions
I stayed here for 2 nights while in Birmingham for work. The location of the hotel is great. Very close to carparks and the train station. Also close to the centre of Birmingham. My colleague and I checked in on Tuesday afternoon. Check in was quick, we didn’t have an issue
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Everything about this hotel oozes class. From the reception to the rooms to the bar area, oh and the breakfast. Not a fault. Luxurious. Only reason I can’t give a 5 is the lack of on site parking. Sorry
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 3 days ago
Dear martinw612, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am thrilled to see that you have enjoyed your experience in our hotel. I hope that we will see you staying with us again. Once again, thank you so much for your kind comments, and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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Stayed at this hotel last night before riding the Birmingham Velo. Checking in was easy and trouble free. The room was nice, clean, functional and bed was comfortable. The hotel is right in the city center. Ordered breakfast as room service and it was delivered on time and was
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 6 days ago
Dear TomVegas1, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am pleased to see that you have enjoyed your short stay in our hotel. I hope that you had a great time at the race and were satisfied with your results! Once again, thank you so much for your kind comments, and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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I had to stay here for business this month. Unfortunately, it wasn’t the best stay. When I checked in, one of the lift buttons was not working and it took a while to actually get to my room. I opted to take the stairs and I was shocked to find that the only stairwell they had
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 6 days ago
Dear anniecH8206NN, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am sorry to hear that your experience was below your expectations. We did have a issue with some of the lift buttons not responding, which had been reported to our lift contractor. Please note that the remaining buttons functioned as normal. I have shared your feedback regarding our fire escape stairs and the directions signs on floors with the Senior Management. In regards to the room location, our Reception is always happy to change it according to your preferences upon request. I am sorry to hear that your t-shirt was accidentally removed from the room and you were not able to retrieve it before departure. If you share more details with me, I will be more than happy to look into it for you. Also I have shared your feedback regarding towel replacement with the Head Housekeeper to address it with her team. Unfortunately, since June 2015 we have been in the middle of road works and construction sites, which are part of Birmingham city centre development in preparations for Commonwealth Games 2022. They have had a huge impact on our guests’ experience. Our Senior Management constantly feeds back to the construction sites management and Birmingham City Council. As of mid-June the construction works at the front of the hotel should be completed, which will be welcomed with a sigh of relief by both our guests and the staff. Once again, thank you so much for your comments, and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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They tick all the boxes for accommodation ie. comfortable bed, good shower, spotless room. With regards the staff, they are off the scale, professional and welcoming. As a regular business user I always look forward to my visits here. The friendliness from reception, bar and
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Response from AliseB42, Guest Relations Manager at Crowne Plaza Birmingham City Centre
Responded 1 week ago
Dear Iain E, Thank you for staying at Crowne Plaza Birmingham City Centre and for finding time to share your feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We are glad to hear that you enjoy your visits to our hotel and are happy with accommodation, facilities and the service provided. We hope to remain your favourite choice of the hotel in Birmingham city centre. Once again, thank you so much for your comments, and if I can be of assistance to you, please do not hesitate to contact me directly. Kind regards, Maria Muzyk Guest Relations Manager maria.muzyk@cpbhamcity.com
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PRICE RANGE
$82 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza birmingham city centre hotel birminghambirmingham crowne plaza
LOCATION
United KingdomEnglandBirminghamLadywood
NUMBER OF ROOMS
312
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