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Mercure Stratford-Upon-Avon Shakespeare Hotel

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Mercure Stratford-Upon-Avon Shakespeare Hotel
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1,569 Reviews from our TripAdvisor Community

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Showing 1,505: English reviews
Kaohsiung, Taiwan
Reviewed 2 days ago NEW

The old style exposed beams of this historic building allow the visitor a glimpse into the England of the Bard. While lacking in the comfort of more modern buildings, the hotel offers the full range of services in quaint surroundings. Great add on to a visit to Shakespeare's birthplace.

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Helpful?
Thank lesleighbryanbalwin
Reviewed 2 days ago NEWvia mobile

We like Stratford Upon Avon and chose this hotel for the central location. The hotel looks lovely from the outside but we were so disappointed with the interior. Our bedroom was tiny and the walls paper thin we could hear everything from the neighbouring room. They were talking loudly well after midnight not to mention clanging of hangers in wardrobe...

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3Thank dolvers
Reviewed 2 days ago NEW

DIGUSTING CUSTOMER SERVICE - THE WORST, AVOID THIS PLACE. - You should be ashamed of yourselves, will formally complain to all certifying bodies relevant here, utterly disgraceful behaviour and that includes your "refused to be named reception clerk".

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Thank Glen C
Plymouth, United Kingdom
Reviewed 5 days ago NEW

Very nice hotel, central and comfortable. Food really good, excellent breakfast. Our room was 128, and would recommend it, very spacious, looked out over a lovely garden also very quiet. The hotel was beautifully decorated for Christmas, and staff very friendly.

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Thank John C
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear John C Thank you for your comments - really appreciated and I hope you both return soon. Have a great Christmas! Regards James Lys

A TripAdvisor Member
2 reviews
Reviewed 6 days ago NEWvia mobile

The claim that drinks and canapés were provided with the special package was misleading: only 1 drink per head was available for our 4 night stay. Canapés turned out to be only 2 mouthfuls, and had to be ordered. The bar area closed at 1830! The reception and public area and furniture were dusty. As was the stairwell... During our...

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Thank A TripAdvisor Member
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Thank you for your feedback which was obviously of concern and I am very sorry you were both so disappointed with your hotel experience. I can confirm that I was indeed on holiday when you stayed, nevertheless this should have not impacted at all on your enjoyment at the hotel. I have written to you under separate cover and await...

Swindon
Reviewed 1 week ago

It was the quietest hotel that I have ever had the pleasure of staying in! We were at the end of a corridor in room 312 right at the back, so well away from any banging doors, lifts, or roads. It was warm, clean and comfortable, exactly what we needed. It even had a mini fridge. The only down side...

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Thank WirleySwindon
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear WirleySwindon Thank you for your positive review and good to know 312 is so quiet! Sorry to hear your experience in Marco's wasn't up to normal standard - I'll pass on your feedback - but glad you enjoyed your breakfast! Look forward to welcoming you back. Best wishes James Lys

Lewes, United Kingdom
Reviewed 1 week ago

We stayed in a Privilege Double Room in the main building, the carpet was filthy and the surround of the shower door thick with grime, didn't feel very privileged! We have stayed at this hotel a few times over the years and each time it seems to have gone a little more downhill but this year the staff really made...

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1Thank acarole1945
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear acarole1945 Very sorry to learn of your accident and the poor experience at the hotel. Reading your comments your stay was sometime in June or July - as I was not working at the hotel at the time I would be obliged if you could email me your stay details on h6630-gm@accor.com. I will certainly look into the matter...

Reviewed 1 week ago via mobile

We stayed for our Anniversary. Loved it. We had a BIG comfy bed. New big bathroom. Tastefully decorated. Loved the creaky and sloping falls. Never saw any ghosts, but glancing at the picture of Elisabeth the 1st in our room, she gave me a regal nod! Location: perfect! In the centre of Stratford upon Avon. An abundunce of beautiful pubs,...

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Thank Weedzz
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Weedzz Thank you for your review - loved the regal nod! Elisabeth looks forward to welcoming you back! Best wishes James Lys

Leicestershire
Reviewed 1 week ago

Things are slowly moving in the right direction. We called in for afternoon tea on a chilly November Sunday. The Quill bar had reopened (see earlier review) and the giant picture of Marco removed from reception and rightly replaced with one of the Bard (see earlier review). But, out of the four fires only one was lit and the hotel...

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Thank Bristol-City-Peter
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Bristol-City-Peter Thanks you for your comments and am happy to report that as I write 4 fires are on in the hotel, afternoon teas are being served and the service remains great! Come back and see for yourself again soon! Kind regards James Lys

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Well appointed hotel. Lovely old building and with all usual expected facilities of a town centre 4 star hotel. Our room was spacious and comfortable but was across the car park in "The Garrick Building". No offer of assistance with our bags. If you struggle with stairs don't accept a room in this annex, there's no lift! Also, it's not...

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1Thank R#0Pjb8 W
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear R#0Pjb8 W Thank you for you kind comments about the hotel and bedroom. I am sorry you were not offered assistance with your bags, this is usually standard procedure. I hope that despite this issue you'll be returning to us soon. Kid regards James Lys

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 

Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Location: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range: $82 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Mercure Stratford-Upon-Avon Shakespeare Hotel England
Accor Stratford Upon Avon
Shakespeare Hotel Stratford
Hotel Style:
#10 Luxury Hotel in Stratford-upon-Avon
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and other travelers.
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Questions? Get answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 128 very quiet and comfortable bed.”
 of 5 bubbles W4410HDjohnc, 5 days ago | Read review
“Room 312 was up in the attic but there was a lift. About as far away as you could get from the front which meant it was very quiet”
 of 5 bubbles WirleySwindon, 1 week ago | Read review
“don't bother with the breakfast, save your money and eat at any of the excellent cafes in the area”
 of 5 bubbles acarole1945, 1 week ago | Read review
“Ask about the room features before you book”
 of 5 bubbles jeffj352, 2 weeks ago | Read review
“We had Privilege”
 of 5 bubbles FairlightW, Nov 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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