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Crowne Plaza Newcastle - Stephenson Quarter

Forth Street Hawthorne Square, Newcastle upon Tyne NE1 3SA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (663)
Panoramas (62)
Room & Suite (178)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Newcastle - Stephenson Quarter
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#16 of 89 hotels in Newcastle upon Tyne
Travelers' Choice
Welcome to the Crowne Plaza Newcastle Stephenson Quarter; a modern upmarket hotel in the city, located next to the central railway station and Metro, with direct access to Newcastle International airport. St James’ Park, home of Newcastle United Football Club, the Centre for Life, the Metro Radio Arena and the City’s attractions, shops, theatres and nightlife, are all within walking distance. The Quayside, Sage, Tyne Bridge and Baltic Centre for Contemporary Art are also close by. The hotel offers nine state-of-the-art, flexible conference and banqueting rooms with the Stephenson Suite accommodating over 300 people. The Crowne Plaza Newcastle Stephenson Quarter has 251 bedrooms and suites and a Club Lounge. Fresh food is served throughout the day in Hawthorns Brassiere. The Gin Bar is an ideal place to meet or simply unwind with a cocktail or your favourite drink. For those more active, the Mineral House is a luxurious leisure club and spa. Car parking is available next door.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Car hire
Street parking
Hot tub
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Neck massage
Steam room
Waxing services
24-hour security
Baggage storage
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Seating area
Separate living room
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
City View
Languages Spoken
English, French, Russian, Spanish and 10 more
1937Reviews59Q+A100Room tips
Traveler rating
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Popular mentions
Dumfriesmci wrote a review Jun 21
Dumfries, United Kingdom21 contributions19 helpful votes
Room ,Location service very good. However, The breakfast below standard.No poached eggs available.Little fresh fruit available. No morning newspapers available. All of the above enhances the breakfast experience.
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Date of stay: June 2021
Room Tip: 5th floor vg nights sleep.
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Cheryl L wrote a review Jun 21
Wakefield, United Kingdom49 contributions34 helpful votes
I had booked a DBB deal through great escapes as a gift for my husband for looking after me after a recent operation. Prior to arrival I had emailed the hotel on 2/6/21 at the following address: reservationsmgr@cpnewcastlehotel.co.uk Asking for a table reservation in the restaurant for 19:30pm and to enquire whether the pool was open - I received no reply. On checking in there were 3 ladies waiting to check us in I chose the closest who checked us in and gave us information leaflet - not much else. I asked if we had a reservation for dinner made as per sent email she said to ask around the corner - which was the Gin Bar. They said we were in the wrong place to ask at restaurant she took us round - no reservation but we could have a seat in Gin bar. I thought I had better ask one of the other receptionists if we did indeed have the deal with dinner bed and breakfast as I was beginning to feel uneasy, she said yes you have a special menu and its £25pp allowance. Proceeded to the Gin bar for dinner, asked for secret escapes menu which we were given with no explanation so assumed we ordered from Starter, main and dessert. Had to go and ask if we could order food and then it took aggggeeeesss for them to take our order despite staff being plentiful. It took 45 mins for our starter (nachos and prawns to arrive), I think our starter were actually given to another couple who came after us. Could not be bothered querying it as we had also asked for a drinks menu which took them ages to find. Food was ok - curry cold. As we were leaving the young man come running out asking us to pay for our second drinks, this was the fastest I had seen anyone move all night. Room was spacious and clean - bathroom towels clean but stained and shower clean but bits falling off it. (see photos) Breakfast the next morning was lovely and the staff and service here was amazing - I noted same manager she probably needs to get the staff in Gin bar up to the same standard as the lovely staff here. On checking out paid for parking and was told we had gone over our food allowance by £9.50 - I said how did that happen - there was no prices on the menu and as nobody had explained how it worked we assumed you had a course from each selection - top tip for crown plaza if it is a certain allowance each put the price of the dishes on the menu.
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Date of stay: June 2021
David M wrote a review Jun 19
2 contributions2 helpful votes
stayed at this hotel for my wifes birthday and our first getaway since lockdown. The postion of the hotel was brilliant as only a few minutes walk away from places to site see. Also only 10 min walk from city centre with a wide selection of bars and restruants around. The room was spacious. Breakfast was good with a wide selection of hot and cold items. All staff where very welcoming and friendly. Had a meal in the gin bar one night and that didnt disappoint. Food was amazin and the host was fantastic. Would definitely stay again or look to use a sister hotel in future getaways...
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Date of stay: June 2021Trip type: Traveled as a couple
Riley Metcalf wrote a review Jun 17
3 contributions
My partner and I recently stayed here, we loved the breakfast (the waitresses were superb, the rooms (we had a really nice room with an amazing view!) and the service, the gin bar was really nice, we sat in and watched the football and had a few drinks and finished off our night with pornstar martini’s. The only issue we had was they didn’t really follow the rule of 6. We used the pool with 2 other couples and a 3rd couple walked in, we got out and left and complained saying, “we’ve both worked the last 18 months without mixing with more than 6 and we don’t want to break the rules now so close to the end of lockdown.” We also didn’t realise the cleaners were coming into our room during covid, we left not knowing or being told they were coming in. No issue…would of just like to know about it for our safety and their’s. Overall it was a really good stay! We hope to return after lockdown
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Date of stay: June 2021Trip type: Traveled as a couple
zl811 wrote a review Jun 15
Kidderminster, United Kingdom24 contributions25 helpful votes
Another business trip, Amazing hotel very modern and sleek, Made to feel very welcome from staff as soon as I arrived. This brings me to the room I booked a King room and wow what a room ! Lovely bathroom suite, separate shower cubicle and bath all high quality furniture ( I was a plumber in a previous life !) Air con was outstanding the view wasn't great, I was over looking the royal mail depot and I think there's been some demolition work so it was just a pile of bricks but for one night it made no difference to me. Internet was great. Restaurant on the ground floor which doubles as a gin bar is a little overpriced for my liking pint of beer is north of £6 and a steak was north of £25. I'm not tight by any means but I think it just a little steep, you don't pay that in central London. Breakfast I must admit was disappointing I had a full English, Beans luke warm, hash browns soggy and the egg had clearly been under a heat lamp. Overall 8.5/10 Would I return, Yes ! Parking is convenient and is next door you can pay at the hotel for £10 or £12 from the car park itself
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Date of stay: June 2021
Sleep Quality
Trip type: Traveled on business
Room Tip: Floor 2 seemed a modern floor
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$83 - $220 (Based on Average Rates for a Standard Room)
United KingdomEnglandTyne and WearNewcastle upon Tyne
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Frequently Asked Questions about Crowne Plaza Newcastle - Stephenson Quarter
Which popular attractions are close to Crowne Plaza Newcastle - Stephenson Quarter?
Nearby attractions include EXIT Newcastle (0.2 miles), Boulevard Show Bar (0.2 miles), and Newcastle Castle (0.3 miles).
What are some of the property amenities at Crowne Plaza Newcastle - Stephenson Quarter?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Newcastle - Stephenson Quarter?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Newcastle - Stephenson Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Crowne Plaza Newcastle - Stephenson Quarter?
Conveniently located restaurants include The French Quarter, Rumba Casa Latina, and Revolution Bar & Kitchen.
Are there opportunities to exercise at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Crowne Plaza Newcastle - Stephenson Quarter located near the city center?
Yes, it is 0.4 miles away from the center of Newcastle upon Tyne.
Are any cleaning services offered at Crowne Plaza Newcastle - Stephenson Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Newcastle - Stephenson Quarter offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Newcastle - Stephenson Quarter?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.