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Holiday Inn Express Newcastle City Centre

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Waterloo Square, St James Boulevard, Newcastle upon Tyne NE1 4EU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (139)
Room & Suite (19)
Dining (16)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Newcastle City Centre
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 89 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travelers' Choice
Holiday Inn Express Newcastle City Centre hotel is located near Newcastle Central Station, a short stroll from the city centre's cosmopolitan shops, bars and restaurants. Express Start buffet breakfast which is always included with a choice of both hot and continental items. Getting out and about in Newcastle is a breeze thanks to our proximity to the A1 and train and metro services from the station 300 metres away. Our convenient city-centre location, a short walk from historic St Nicholas Cathedral, makes us a good base for sightseeing. Stroll across the sweeping Gateshead Millennium Bridge for a night out in the Arts Quarter's hip bars and restaurants and head to the huge MetroCentre 3 miles away for hundreds more shopping and entertainment options. After a day's sightseeing, unwind over drinks in Holiday Inn Express Newcastle City Centre's contemporary bar and update your social media on the free Wi-Fi.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Nightclub / DJ
Books, DVDs, music for children
Taxi service
Meeting rooms
Baggage storage
Parking
Wifi
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Polish
1437Reviews26Q+A100Room tips
Traveler rating
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Popular mentions
PTW7 wrote a review Yesterday
115 contributions73 helpful votes
Positives: Staff are friendly. Special mention to Bobby who was very helpful and friendly. Location. Dog friendly and a very sweet little doggy gift bag was provided. Negatives: Cleanliness. Room and Bathroom was not up to standard at all. Yes we could have complained but we arrived late and knew there was unlikely any cleaning staff around. We also expected all the other rooms would be the same. Breakfast was poor - cheap, nasty sausages.
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Date of stay: May 2021Trip type: Traveled as a couple
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JackAndHayley wrote a review Jun 4
York, United Kingdom4 contributions1 helpful vote
Great hotel with friendly staff. We were able to check-in early thanks to Michael at reception who was very helpful. The room itself was clean and the facilities were great. The blue light in the bathroom was a nice touch! Breakfast was great and very COVID safe. Everything was portioned out and in bowls to take away to your table or , if preferred, in a bag to take up to your room. Tables also allowed for social distancing and staff members were on top of table cleaning. Wouldn’t usually leave reviews but on this occasion I would definitely recommend this hotel to anyone looking to visit Newcastle.
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Date of stay: June 2021Trip type: Traveled as a couple
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Chris&Anthony wrote a review May 2021
London, United Kingdom398 contributions105 helpful votes
This Holiday Inn Express is okay however could be so much better with little effort. Location is good on the edge of the city centre, ten minutes from most attractions, shopping, restaurant and bars plus the main railway station. Welcome was instructive rather than friendly, the attitude of we have done this for you and be happy about it... The room was reasonable yet a little tired, the bed was comfortable yet the sofa far from; the television was dated and gave poor picture quality. The WiFi was slow, the air conditioning was loud and inefficient, the lack of bedside power frustrating. Breakfast was very disappointing, the excuse given was Covid guidelines preventions; does this excuse the lack of a breakfast stable of orange juice, the coffee being terrible (only black Nescafé on offer) the bacon and sausage rolls being no more than lukewarm (staff informing that this was the best you could expect), lack of social distancing by staff and no crowd control in the breakfast area, if you wish to halt cross contamination and Covid touch points, you would have juice boxes not free flow apple juice, touch button coffee machine, lids handle access to the lukewarm rolls, I could go on. All in all a very average and sometimes disappointing experience at this Express, that the management did not want to hear about. Cannot recommend. Sorry to say much better hotels for the same price in Newcastle.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Ask for a courtyard facing room
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1 Helpful vote
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Response from Guest Relations, Owner at Holiday Inn Express Newcastle City Centre
Responded 2 weeks ago
Dear chris-anthony-uk, Thank you for taking the time to leave us a review. I'm sure you understand that all feedback is valuable to us. It is disappointing to read you were not happy with the current covid restrictions we have in place as well as some of the amenities in the hotel. Rest assured we strive for quality in all aspects of the hotel and on this occasion I am sorry we have fallen short. Kind regards Reception
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TrevorHall wrote a review Mar 2021
Market Rasen, United Kingdom1773 contributions880 helpful votes
I stayed overnight as I had a hospital appointment, a check-up at the Transplant Clinic at The Freeman Hospital. All the staff were helpful but particularly, Derek went out of his way to help me find the hotel, and gave information on parking. He had also called a couple of weeks previously to check the reason for my trip, which shows that this chain is taking Covid seriously. I found the hotel spotless and had a solid night's sleep. I also enjoyed an evening walk in the area. The breakfast the following morning was excellent and well-organised. I collected my tray at an agreed time, having chosen the previous evening, and ate in my room. If this is the future of hotel breakfasts, I'm 100% ok with that because for years I've decried the poor quality of hygiene among the British public at self-service.
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Date of stay: March 2021
Location
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Room Tip: All rooms pretty similar but ask, the staff are very accommodating
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1 Helpful vote
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Response from Guest Relations, Owner at Holiday Inn Express Newcastle City Centre
Responded Mar 26, 2021
Dear TrevorHall, Thank you so much for the amazing review! I am super pleased to read you enjoyed your stay with us. In particular that the hotel was spotless as during these difficult times, this is of the upmost importance. I know Derek will be thrilled with your kind comments too! We hope to welcome you back to hotel soon, although, hopefully under better circumstances Kindest regards Andrew H.
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Chris&Anthony wrote a review Nov 2020
London, United Kingdom398 contributions105 helpful votes
Location was good for me, just a short stroll from the main railway station, on the edge of the city centre which meant it was a quiet place to stay however all the attractions and facilities were within a very short walk. The service I received was nothing short of awesome; friendly, efficient and professional. Felt very welcome and nothing would be too much trouble to make my stay memorable for all the right reasons. Staying during lockdown meant a lack of a few hotel amenities but this was not an issue and was expected. The room was very good, well decorated and extremely clean. The bed was very comfortable with good pillows and duvet encased in high quality crisp linen. Nice black out curtains. There was a well lit work area, Wi-Fi network was very good, yet the TV was a bit of a letdown. The bathroom was okay, water pressure was good and towels fluffy. Covid 19 meant breakfast was grab and go, excellent good ingredients well cooked; all good except for the terrible coffee. Overall excellent stay and I would highly recommend that you stay at this hotel.
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Date of stay: November 2020
Rooms
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Sleep Quality
Trip type: Traveled on business
Room Tip: ask for a courtyard facing room if you need quiet
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PRICE RANGE
$49 - $175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express newcastle city centre hotel newcastle upon tyne, holiday inn newcastle upon tyne, newcastle upon tyne holiday inn
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
130
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Frequently Asked Questions about Holiday Inn Express Newcastle City Centre
Which popular attractions are close to Holiday Inn Express Newcastle City Centre?
Nearby attractions include EXIT Newcastle (0.2 miles), Boulevard Show Bar (0.1 miles), and The Discovery Museum (0.09 miles).
What are some of the property amenities at Holiday Inn Express Newcastle City Centre?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Newcastle City Centre?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Express Newcastle City Centre?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Holiday Inn Express Newcastle City Centre?
Conveniently located restaurants include Rumba Casa Latina, Moulin Rouge Cafe and Grill, and Ottoman Turkish.
Is Holiday Inn Express Newcastle City Centre located near the city center?
Yes, it is 0.3 miles away from the center of Newcastle upon Tyne.
Are any cleaning services offered at Holiday Inn Express Newcastle City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Holiday Inn Express Newcastle City Centre?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Holiday Inn Express Newcastle City Centre?
Many travelers enjoy visiting Victoria Tunnel (1.3 miles), The Quayside (0.8 miles), and Newcastle Cathedral (0.5 miles).
Is Holiday Inn Express Newcastle City Centre accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.