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Hotel Indigo Newcastle

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Hotel Indigo Newcastle
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1,963 Reviews from our TripAdvisor Community

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Showing 1,937: English reviews
Sunniside, Tyne and Wear
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 days ago NEW via mobile

Good food... but we're being ignored... we've had to ask for service each step of the way..... if we were a table of girls we'd be fine, but we're not... maybe more staff and those who realise in which turn to serve a table....we waited 30 mins from dessert menu being presented to order being taken...

Helpful?
Thank MRSTOFFS
County Durham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

Good location but not great value. The room facilities were similar to those of a Premier Inn, give or take a minibar and some complimentary toiletries. We had the misfortune to book when Newcastle United were playing at home and the hotel car park was full, meaning that we had to park some distance away and carry bags across the... More 

Helpful?
Thank Martyn K
Harrogate, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 days ago NEW

Stayed here one night on a travel zoo voucher. Everything was perfect from arrival to departure. Staff were brilliant, so friendly and helpful. The food in the restaurant was perfect. The hotel was clean and they thought of everything, free minibar ( no alcohol). Sky tv, free wifi and Aveda products which I love. Free car parking and a bottle... More 

Helpful?
Thank Susan T
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Hello Susan, Thank you for the great review of your recent stay with us. I am pleased you enjoyed staying on the TravelZoo deal and I do hope we see you again very soon! Kindest regards, Paul Borg- General Manager More 

home
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 days ago NEW

Great hotel situation,quiet but near the city's attractions.Very warm welcome in reception,and a birthday bar of chocolate for my husband was a king gesture Rooms are lovely and comfortable,some signs of wear and tear. Evening meal in the restaurant was fabulous and a good choice of wines available. Our waiter Robert was brilliant,hard working knowledgable and attentive.Praise to the chefs... More 

Helpful?
Thank ruth12
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good morning, Thank you for your kind review of your recent stay, I am pleased you enjoyed it for the special occasion. I will pass your feedback onto Robert and the team for their great service, and the feedback will help us make improvements where necessarry. I do hope to see you again soon. Kindest regards, Paul Borg- General Manager More 

Beverley, United Kingdom
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 days ago NEW

The hotel is in a good position for all city activities. Was a bit worried it would be full of hen nights/party goers but was pleasantly surprised by the mixture of guests. Only came across one loud group whose language was quite bad and did lower the tone in the bar area. Reception staff were very good and responsive to... More 

Helpful?
Thank Springy17
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good morning, Thank you for the kind review of your recent stay. I am sorry to hear about the noise disturbances in the Grainger Lounge, I will ensure this is passed onto the team and instances such as these are prevented as best as possible. I will also pass onto Colleen your kind feedback, I do hope that we see... More 

cambs
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW

Great location in city; that's the good bit, stayed in room 101, large room but heating was not working. I complained to front desk who said heating doesn't work if you set it at 29 degrees 'you have to start at 23 and work your way up the scale over time'. Tried that. Failed. Second request response was we will... More 

Helpful?
Thank Terry F
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good morning, Thyank you for taking the time to provide the feedback on your recent stay. I am very sorry to hear about the temperature of the room, for this to be the case for the duration of the stay is inexcusable. This will be passed onto the relvant departments to ensure that any maintenance issues are rectified. I will... More 

Morpeth, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

We stayed here on sat 26th Nov 2016. We booked quite late and ended up paying £245 for bed and breakfast. The room was very clean but lacked character. The room had a shower only, we prefer to have a bath. Breakfast was very chaotic, we queued for about 10 mins. Breakfast was buffet style and to be honest it... More 

Helpful?
Thank Stephen D
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good morning Stephen, Thank you for providing feedback of your recent stay with us. I am sorry to read of the breakfast delays on the morning, the feedback will be passed onto the food and beverage team to help us improve our service as best we can. If you would like to contact the hotel directly we would be more... More 

Stockton On Tees
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Stayed here for 1 night after a full shopping day. Very modern hotel with excellent service. Hotel is situated in an ideal spot for most of what Newcastle has to offer. The only reason I gave it 4/5 is I felt the bathroom could've been cleaner. The breakfast was excellent however we ate in Marco Pierre Whites restaurant on site... More 

Helpful?
Thank karen l
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good evening Karen, Thank you so much for taking the time to provide this review of your recent stay. I am sorry to read about the room cleanliness, this will be followed up to ensure that we are achieving the highest standards possible. I do hope your next visit is very soon! Kindest regards, Paul Borg- General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 week ago via mobile

This is a good boutique style hotel in an excellent location for Newcastle. The parking is well used so a wait or alternate car park may be required. The staff were all excellent and friendly. The Saturday morning buffet breakfast was good but could have been warmer.

Helpful?
Thank kik38
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good evening, Thank you for the kind words regarding your recent stay. I am pleased to read you had an enjoyable stay despite the small inconveniences you mentioned. All feedback will be taken on board to help us improve where possible and I do hope we see you again soon. Kindest regards, Paul Borg- General Manager More 

Holmes Chapel, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 week ago via mobile

Booked a room for a couple of nights to visit our granddaughter who's studying at the uni. We wanted to park the car and forget it for the visit so a central location was important. This hotel ticked all the boxes, nice rooms good atmosphere and professional staff. The only hiccup was breakfast on the first morning I think they... More 

Helpful?
Thank Nigel T
paul B, General Manager at Hotel Indigo Newcastle, responded to this review

Good evening, Thank you for the lovely review of your recent stay. I am delighted you enjoyed the stay as a whole despite the change in breakfast setup, I do hope to see you again very soon! Kindest regards, Paul Borg- General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel Indigo Newcastle is just a two-minute walk from Central Station, and a ten-minute walk to Newcastle United Football Club. This upscale venue features an iconic Marco Pierre White Steakhouse, delivering to our guests a refreshing and welcoming experience.Hotel Indigo is a boutique concept by InterContinental Hotels Group (IHG), offering guests the luxury and individuality you would come to expect of a 4-star hotel. The design of the venue has been heavily influenced by its location within the historic Grainger Town area and will feature bold geometric forms, classical proportions and repeating patterns to mimic the architecture and rows of columns that can be seen around the local neighbourhood. Today, the Grainger town area is a hot-spot for cutting edge architecture and just a short stroll away from the city’s art galleries, restaurants, shops, bars and business district. Hotel Indigo Newcastle has a car park at the rear with charges at £12 per night. ... more   less 

Additional Information about Hotel Indigo Newcastle

Address: 2-8 Fenkle Street, Newcastle upon Tyne NE1 5XU, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: $82 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo Newcastle 4*
Number of rooms: 148
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo Newcastle staff and other travelers.
12 questions
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Questions? Get answers from Hotel Indigo Newcastle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“2nd floor upwards may be a quieter option.”
 of 5 bubbles Springy17, 6 days ago | Read review
“Avoid room 101”
 of 5 bubbles TerryF345, 6 days ago | Read review
“Room 429 is next to the housekeeping closet. rooms 401-413 are more quiet”
 of 5 bubbles lfld01, 2 weeks ago | Read review
“4th floor rooms have balconies with a patio set”
 of 5 bubbles andromedababe, 5 weeks ago | Read review
“Balcony rooms look good, but come at a significant premium.”
 of 5 bubbles Roadworn57, Oct 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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