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Had a family Sunday lunch here and was blown away with the food service and price. The staff could not have been more helpful and the food was excellent. Why more people don't take advantage of this gem of a restaurant is beyond me, but...More
Checked in here before an early flight and checked out, horrified 15 minutes later.
Greeted by at reception by plastic flowers and the smell of the fryer in the kitchen and generally tatty surroundings.
On getting to the room I was astonished that any company...More
Response from NewcManager716, Manager at Britannia Hotel Newcastle AirportResponded 5 days ago
Thanks for giving us your feedback, its very disappointing you feel this way, all bed linen is hired and cleaned by an external company, beds are on wheels in all rooms. We are in the process of replacing bathroom fittings and improving our...More
Yes, you might argue the ‘value for money’ but it’s a long time since I’ve seen such a tired room. Uncomfortable double bed, a tiny tv, and furniture that looks so old and worn. Even for the money, I expected more and don’t think I’d...More
Response from NewcManager716, Manager at Britannia Hotel Newcastle AirportResponded 6 days ago
Thanks so much for your feedback, its very disappointing you weren't happy with your stay. Its beneficial at the time to alert the team so that they can try and rectify any issues you may have at the time. We do hope you...More
Booked in absolutely excellent value for nights stay and car parking lovely and clean nice airy room went into bar happy hour 5-7pm which I didn't know about until I ordered the drinks £2 a pint absolutely Spot on staff friendly will definitely be going...More
Response from NewcManager716, Manager at Britannia Hotel Newcastle AirportResponded 1 week ago
Thanks for your 5 star review! We are so pleased your stay met your expectations and you took advantage of our Happy hour promotion