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Holiday Inn Express Newcastle Metro Centre

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Holiday Inn Express Newcastle Metro Centre
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597 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Northumberland
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel on a number of occasions and on every occasion I have found the staff very helpful and a credit to Holiday Inn. The hotel is clean and is you require anything the reception staff are always helpful. Also I would like to mention the staff at breakfast who are superb. I have witnesses a... More 

Helpful?
Thank Kevnorth
Crewe, United Kingdom
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was very easy to find. The staff on Reception were friendly and welcoming. We had booked a twin room and it was clean and comfortable. The breakfast was nice, my daughter wished that there had been bacon as well as sausage, egg and beans but there was a wide variety of continental items. We stayed on a visit... More 

Helpful?
Thank alb9876
Aberdeen, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent rooms, recently refurbished to a good standard. Very clean and tidy. Rooms have hairdryer, iron and board, fan and all the normal facilities Friendly helpful staff. Easy walk or drive to the metro centre.

Helpful?
Thank CJBooCollins
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear CJBooCollins Thanks for taking time out to leave a review of your recent stay. We are thrilled that you enjoyed a fabulous stay and loved everything about the hotel. The staff love to take care of our guests, and we hope to welcome you back again soon. Kind Regards Michelle Tindall General Manager More 

Dumfries and Galloway, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was clean the staff were friendly and helpful. The hotel is ideally placed for shopping at the Metro Centre. However the breakfast was not as good as it could have been, cold scrambled eggs, no trays and cold plates. The worst thing though is when we checked into the double room we had booked, the bed was very... More 

Helpful?
Thank lewLew15
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear LewLew15 Thanks for leaving a review of your recent stay with us. We are delighted that you found the hotel to be clean and our staff friendly and helpful. Breakfast is served between 6.30 and 09:30 during the week. Hot items are replenished regularly during the serving period. Our breakfast staff check and record the food holding temperatures throughout... More 

Kitchener, Canada
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Watch your directions - both google maps and Waze took us to the middle of the bridge beside the hotel, instead of Clasper Way where the hotel entrance is actually located. We stayed here for five nights on holiday while touring the attractions in the greater area. Our room was clean (some mould in the shower), staff were friendly and... More 

Helpful?
Thank Nicole L
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Nicole L Thank you for choosing our hotel for your recent five day trip to Newcastle. We really appreciate custom and your comprehensive review of the hotel. The hotel address is Clasper Way, Swalwell. Most GPS and Satnav systems bring our guests directly to the hotel entrance, but thank you for highlighting the queries with waze and google maps.... More 

Dundee, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A handy place for the motorway and beside restaurants and bar. No need to take the car to look for food. Speedy check in and room clean and comfortable. This was a stop off point on the way to the Midlands for a family reunion. After washing my hair I found that the hair dryer was broken. I reported this... More 

Helpful?
Thank Isobel M
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Hi Isobel Thank you for choosing Holiday Inn Express Newcastle Metro Centre for your recent stay. We are sorry that there was an issue with hairdryer in your bedroom, further impacted by the staff failing to respond appropriately. I would like to assure you that we are committed to Guest Satisfaction and are disappointed to have let you down on... More 

Surrey
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We always stay here when we visit Newcastle every year as it is in a good position for visiting the surrounding area. We were very pleased with the way the hotel has been refurbished,it all looks much fresher.In the rooms the addition of a fan and a better hairdryer were a real improvement and the new colour scheme was good.... More 

Helpful?
Thank SurreyDanielle
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear SurreyDanielle Thank you for leaving such a fantastic review of your recent stay at the hotel. It is great to welcome back returning guests, and we are loving the reactions to our bedroom refurbishment. We love the new additions and funky colours in the rooms. The team are absolutely thrilled to be noted as being one of the best... More 

Boston, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

For a travel hotel I would choose this place every time. Lovely staff, great rooms, good breakfast and very good rates. Relaxed atmosphere but friendly, professional efficient staff. Only expecting continental breakfast but pleasantly surprised with the offering. Nice bar area to relax in.

Helpful?
Thank Wendy-anne30
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Wendy-anne30 Thank you so much for the fantastic feedback. The team are thrilled with your review and delighted that you enjoyed a great stay. They all work exceptionally hard to deliver a great service, and love to provide a warm Geordie welcome to all of our visitors. It is wonderful to know that you would choose our hotel again... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed one night en route to Picking up cruise ship at Newcastle. Very impressed with the reasonable price of only £44 a night including breakfast. Nice spacious room but it was for disabled guests so sink very low, also the push- button flush had to be pressed very hard to flush ( maybe not so good for guests with arthritis).... More 

Helpful?
Thank Anne D
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Anne D Thank you for staying with us at Holiday Inn Express before going off on your wonderful luxury cruise - we are quite envious! It is great to learn that you found the hotel to be lovely and clean, and the room very well priced and spacious for all of the holiday luggage. Where guests have booked simply... More 

Swansea, United Kingdom
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a good stay here for four nights. The room was very comfortable, although the bed was only a double, as UK hotels do persist in providing (except Travelodge who have made a very welcome upgrade to king size). My partner is over 6 foot, so a double is a bit of a squeeze for us. Other than that,... More 

Helpful?
1 Thank gaynorthomas
HIEXNEWCASTLEMETRO, Guest Services Assistant at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear gaynorthomas Thanks for leaving a review of your recent stay with us in Newcastle. Its fabulous to hear that you enjoyed a great short break, finding the hotel to be comfortable and loving the clever bathroom layout. Our beds have recently been replaced as part of the hotel refurbishment, opting for double beds to accommodate the rooms which also... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millenium Bridge. ... more   less 

Additional Information about Holiday Inn Express Newcastle Metro Centre

Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: $64 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
Hotel Style:
#8 Best Value Hotel in Newcastle upon Tyne
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