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Swan Hotel & Spa Lavenham

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Swan Hotel & Spa Lavenham
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1,080 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
Hertford, United Kingdom
Reviewed yesterday NEWvia mobile

Had the opportunity to be here midweek on a glorious, blue sky chilly day in January. A cosy chair near the fire and a warm latte soon had me relaxed and feeling at home. I've been coming to Lavenham for over 15 years as a regular visitor. The swan is the magnet in this beautiful medieval village. Why? Because it...

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Helpful?
Thank SallieHerts
Cambridge, United Kingdom
Reviewed 4 days ago NEW

I phoned before going and e receptionist was rather ride when I asked if I could have a back room as I had read reviews that said the front can be noisy as straight on the main rd..she replied that it is a village and it will depend on what Guests they have in...I was a little worried as I...

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Helpful?
Thank evansdeborah
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. I am sorry to hear that you felt my colleague's response was not friendly, but I am certain this was not her intention. The hotel is located in the centre of a village, so it is difficult to guarantee that our guests, will not be effected by...

sussex
Reviewed 5 days ago NEW

Three couples to celebrate my 60th birthday. What a treat. To start with the staff, all we came across were exemplary. They wanted to help. Rooms were very nice and food and drink exceptional. The log burning fires in the saloon areas are great on a January evening. Service at Breakfast..much better than buffet style. Ease of parking and great...

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1Thank cobbler12
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We're delighted to hear that we were able to make your birthday special and we thank you for your kind comments. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Surrey
Reviewed 5 days ago NEWvia mobile

Beautiful hotel in medieval town. Staff very friendly and accommodating, especially the porter. Standard double room was pleasant and well equipped. Spa small but service and facilities excellent. Dinner was good, but not outstanding (slightly over-seasoned and meat over cooked). Overall a relaxing stay and will return.

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1Thank nambola
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We value customer feedback and appreciate your comments - thank you. I am sorry to hear that your meal was not entirely to your liking, but we would most certainly have changed this for you. If you dine with us again, please do mention anything like this...

Bury St. Edmunds, United Kingdom
Reviewed 1 week ago

I have just stayed at the swan in Lavenham what a fantastic place the staff are so friendly and the food is fantastic my stay started with a greeting by the most friendly of reception teams the food was of a very high standard and again the waiters and bar staff couldn't do enough for you the village is really...

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1Thank stanley G
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

What a kind review, thank you and we're so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Billericay, United Kingdom
Reviewed 1 week ago

Have visited Lavenham a few times and as a birthday surprise my husband booked the Swan .We enjoyed our stay in this beautiful period building .The staff very friendly and helpful,room was clean with lovely bathroom .We ate in the restuarant one eve and the food was amazing every dish served was so well presented and delicious. Would recommend this...

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1Thank Laraine H
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We're delighted to hear that you enjoyed your birthday treat and we look forward to seeing you again. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Norwich, United Kingdom
Reviewed 1 week ago

This is the first occasion that we have ever used Trip Advisor and have always felt sceptical about the authenticity of the feedback. However, given our recent experience at The Swan, Lavenham, over Christmas 2016 we felt that we had to provide constructive feedback on our experience to enable future customers to make an informed decision on whether to stay,...

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8Thank honestfeedback65
Reviewed 1 week ago via mobile

Came here to celebrate my mothers birthday was immediately blown away by the beauty and character of the building. When I checked in service was excellent and extremely friendly, rooms are very comfortable and full of character and it's a joy walking the century's old corridors on your way. The airsmans bar is fantastic tonnes of history from WW2 US...

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Thank Grant M
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We value customer feedback and appreciate your comments - thank you. We look forward to seeing you, when you come back to visit us. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E:...

London, United Kingdom
Reviewed 1 week ago via mobile

I had a lovely spa weekend break at the Swan in Lavenham. I had the drift away massage and felt wonderful and relaxed afterwards. The spa staff are absolutely lovely. The staff and service in the hotel was excellent, the food was very good and I shall be returning.

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Thank gepheart07
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for your kind comments. We value customer feedback and we look forward to welcoming you back to The Swan. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Ipswich, United Kingdom
Reviewed 1 week ago via mobile

Beautiful hotel , lovely setting open fire place quant . Always great serve but the last two visits the actual customer service was not up to standard . Staff seemed miserable and not interested in the needs of the customer . Such a pity or else it would get 5 star from me .

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2Thank Jojolola
JaneLarcombe, Director of Sales at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. This feedback really disappoints me and is something that I am taking up with the team, but I thank you for taking the time to share your comments. We do hope that you will visit us again, at some stage and that on your return visit, that...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Dry Cleaning
Official Description (provided by the hotel)
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 

Additional Information about Swan Hotel & Spa Lavenham

Address: High Street, Lavenham, Babergh District CO10 9QA, England
Location: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Price Range: $129 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
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Also Known As:
Lavenham Swan Hotel
Swan Hotel & Spa Lavenham Suffolk
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Questions & Answers

Here's what travelers have asked, with answers from Swan Hotel & Spa Lavenham staff and other travelers.
6 questions
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Norwich, United Kingdom
Alicante, Spain
10 months ago
Hinckley, United Kingdom
7 months ago

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Questions? Get answers from Swan Hotel & Spa Lavenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not sure I would be best to ask”
 of 5 bubbles evansdeborah, 4 days ago | Read review
“Room 21 or 52 they are fantastic”
 of 5 bubbles stanleyG551, 1 week ago | Read review
“Do not book Room 11!”
 of 5 bubbles AlicanteGirl2, 3 weeks ago | Read review
“Ask for a room not on the High Street.”
 of 5 bubbles CANDANorfolkuk_10, Nov 14, 2016 | Read review
“Room at the back”
 of 5 bubbles tonyslv, Nov 4, 2016 | Read review
5 of 5
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