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Clarice House

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Clarice House
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390 Reviews from our TripAdvisor Community

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Showing 390: English reviews
uk
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The grounds & property are fantastic however from the beginning the service lets this down; check in is a shambles & some of the staff are rude. I took over 45 minutes to check in. No one knew what the other was doing & lots of people were left sitting around; we all wanted to make the most of the... More 

Helpful?
1 Thank hew
Sean M, General Manager at Clarice House, responded to this review

Dear Hew, Thank you for leaving such positive feedback about your day at Clarice House Bury St Edmunds. I apologise of the service on arrival was slightly slower than you would have expected. We are working with the team to ensure this is much improved and the start to your day is perfect. We do offer a card safe system... More 

London
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I purchased a wowcher deal online. This included the for 2 people; superior room for one night stay, 25 min massage each with access to facilities, dinner and breakfast the day after. I had purchased this for my husbands birthday and a chance to have some couple time, away from our toddler. When booking the massage I had asked for... More 

Helpful?
Thank Salina_9
Sean M, General Manager at Clarice House, responded to this review

Dear Salina_9, Thank you for the feedback provided. Its great to hear that your time with us was up to expectation. I am sorry to hear there had been issues with booking your appointment. I have passed the feedback onto the team. I am however really pleased that the rest of your stay was a positive one. I really look... More 

Norwich
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Myself and my sister went for our second Spa Day at Clarice House and again it was absolutely wonderful! Very organised and friendly staff, perfect day, AMAZING food, I can not fault they spa day and facilities.

Helpful?
Thank Lollyjosephine
Management response:

Dear Lollyjosephine. Thank you for the feedback. We look forward to seeing you again very soon. Kind Regards Sean Marriott More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Honestly felt like i was on a conveyer Clearly the therapists arnt given time between treatments to ensure client care, give advice on products (which i was interested in but couldnt ask my lady about) my treatment was cut short but again i feel this wasnt the therapists fault but instead the management of the place Lovely building, great pool... More 

Helpful?
Thank sheila209209
Management response:

Dear Sheila209209 Thank you for the feedback provided. I must sadly disagree with the feedback that suggests 'i was on a conveyor belt'. Since taking over Clarice House we have reduced the number of clients we are seeing everyday instead opting for a better quality experience. We tend to find that if the Therapist is rushed or there is no... More 

Travelers are raving about these Bury St. Edmunds hotels

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 19, 2016 via mobile

I had been given a voucher for a spa day for 2 at Clarice House. The surroundings and outside are lovely, but it is a shame that the customer service is awful. We arrived and were shown to the bar area to complete the forms and lunch option. It took the unsmiling female server 10 minutes to take our coffee... More 

Helpful?
5 Thank LouGlutenFree
Management response:

Dear LouGlutenFree, Many thanks for taking the time to write your review and provide me with an insight into the customer experience. I am sorry that the service didn't live up to expectation. I can assure you I will be reviewing this with the team. I am really pleased to hear the Spa treatments were to your liking. We are... More 

Sawbridgeworth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2016 via mobile

My friend and I have just had the most amazing spa day at Clarice House, Bury St Edmonds. From the moment we arrived the staff were really friendly, helpful and courteous. Complimentary tea and coffee while we chose our two course lunch from the menu. The changing rooms have all been revamped and so much better now as you have... More 

Helpful?
2 Thank Debsgostling
Management response:

Dear Debsgostling, Thank you very much for the kind feedback. There a still further improvements to come at Clarice House and look forward to seeing you again very soon. Kind Regards Sean Marriott More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 1, 2016 via mobile

I attended today, for what should have been a relaxing massage and facial. Instead I was left counting the minutes down and wishing for it to end. The massage room was cold, despite me asking the massage lady to increase the heat. Also every single noise outside the room could be heard very clearly, and it was not quiet outside!... More 

Helpful?
2 Thank Aparna V
Management response:

Dear Aparna V Thank you for letting us know about your concerns. I am truly sorry to hear that your experience was affected by the issues you have highlighted. Our team are all trained by Elemis to a high standard so it is disappointing your have had this experience. If you contact me directly at Clarice House I will look... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2016 via mobile

Poor cleanliness. Poor service. Unprofessional staff. Not great customer service. From the outside it looks very special but really not worth the money which was spent. The grounds were full of weeds no flowers.

Helpful?
1 Thank YabbaB
Suffolk, England
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Although the reception wasn't as good as it used to be - no one there- the massage given by Shannen was as good as I remembered. Thank you much appreciated! I have been to Clarice house several times before and it has obviously been tastefully redecorated recently.

Helpful?
Thank Blissimosa1
Management response:

Dear Blissimosal, Thank you for the feedback. I am disapointed there was no one to greet you as you came into site for your day. We are currently completing a full renovation of the Spa which will include a new reception as you enter the main entrance. Great news is the old reception as you will have seen previously will... More 

Aylesbury, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed May 6, 2016 via mobile

I booked this break in December as a treat for my husband (who had never been to a spa) and myself (who would prefer to be in one all the time). I chose Clarice House because previous experiences had been positive and relaxing with charming staff and excellent food. Unfortunately, this has all changed. From the moment you are booked... More 

Helpful?
4 Thank EAA1972
Management response:

Dear EAA1972, Thank you for taking the time to provide feedback on your stay with us. I am sorry you felt the customer service is not what you would expect from Clarice House. I have certainly passed on the feedback to the team. I can confirm when you arrive we do ask every guest to complete a questionnaire on arrival... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking

Additional Information about Clarice House

Address: Horringer Road | Horringer Court, Bury St. Edmunds IP29 5PH, England
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range: $149 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Clarice House 5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
Clarice House Bury St. Edmunds, Suffolk
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