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Clarice House

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Clarice House
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400 Reviews from our TripAdvisor Community

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Showing 400: English reviews
Norwich, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We visited Claire house for our 2nd wedding anniversary Wednesday 24th August 2016 (arrived at 10am) . After a bumpy start realising we were booked into the wrong spa. The receptionist daisy and I'm assuming manager were fantastic the service was impeccable and they couldn't do enough for us. I'm so grateful, They fixed the problem and got us all... More 

Helpful?
Thank Laura-Lee89
Mildenhall, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Very disappointed in this visit glasses were really cloudy with finger prints as were the coffee pots ....service was not very good we had booked for champagne afternoon tea and we had to asked where was the champagne ...the sandwiches were not too bad ...but some of the cakes were very dry indeed...all in all not a very good an... More 

Helpful?
Thank LadyjaneSuffolk
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

On arrival we were rudely informed by reception that I needed to print off my booking email, she looked disappointed I hadn't already done this. She then shoved health forms at us without even a smile or explanation. She left me confused and already slightly anxious about this visit. After waiting a considerable amount of time at a table in... More 

Helpful?
Thank Ruth G

Travelers are raving about these Bury St. Edmunds hotels

Ipswich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We spent a day here. I enjoyed an invigorating Swedish Massage, Charlotte applied just the right pressure. Steam room was hot but had a smell of drains. The chill out area in the old conservatory was brainwave, a really good addition. We enjoyed our lunch in the garden in a lovely bit of shade, the views one way are over... More 

Helpful?
Thank SueandJune
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Eight of us booked into Clarice House on a two for one deal for a hen do. The house and grounds were lovely as were the spa facilities but there were lots of small things which affected our experience whilst there. Although the staff were generally pleasant the customer service and organisation was consistently poor throughout our stay. At afternoon... More 

Helpful?
Thank Daisy B
Sean M, General Manager at Clarice House, responded to this review

Dear Daisy B Thank you for the feedback. I am truly sorry the service standard were not up to expectation during your stay. I can assure you that this has been passed to the team and will be addressed. I am pleased that your treatments were very good and take onboard your feedback regarding further signage. I hope we see... More 

Devon
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Please train your staff to enter bar orders directly into the iPad instead of writing on a piece of paper & then typing on an iPad. We waited 15 minutes to order drinks, 15 minutes for the drinks to arrive and then 15 minutes to be able to pay. We gave up trying request a menu. It was not even... More 

Helpful?
Thank Lauren1584
Sean M, General Manager at Clarice House, responded to this review

Dear Lauren1584, Thank you for the feedback. I will certainly pass your feedback onto the team in the restaurant. As you may have been aware we are undergoing an extensive refurbishment of Clarice House which has seen us so far complete the gym, studios and now the spa. We will be replacing all the patio furniture in the very near... More 

Suffolk UK
Level Contributor
119 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 1 week ago

My Daughter purchased a summer sizzler package for us and two friends and overall were left feeling very disappointed with the overall experience. We had problems from the start with a very lengthy wait to book in, incorrect treatment details and then told that our package did not include the use of the Gym, pool suana facilities and that if... More 

Helpful?
Thank Millko
Sean M, General Manager at Clarice House, responded to this review

Dear Millko, I am sorry to hear that your experience at Clarice House was not up to expectation. If you would like to contact me at Clarice House Bury I would be happy to discuss. Kind Regards Sean Marriott More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Had an absolutely fantastic day spent relaxing, dining and enjoying possibly the best massage I've ever had. Great staff and felt very special with the way we were treated by everyone. Been to Aqua Sana (elveden) and this Spa is far more superior and there is an awareness for others regarding the Quiet Zones unlike at Aqua Spa. Thank you... More 

Helpful?
Thank Michael D
Sean M, Manager at Clarice House, responded to this review

Dear Michael D, I am really pleased you enjoyed the day with us. I look forward to seeing you on your next visit. Kind Regards Sean Marriott More 

Bury St. Edmunds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Booking in was swift, however the prepaid voucher from Banatyne's had not been passed on so I had to email this part way through the day, initially I was told I would have to pay extra! Gristly meat in pulled pork spring rolls, staff dealt with this swiftly but it really wasn't a good start to lunch. Luke warm water... More 

Helpful?
2 Thank whoop4hols
Sean M, Manager at Clarice House, responded to this review

Dear whoop4hols, Thank you for the feedback provided. I am sorry to hear the arrival expectation had not been confirmed to you. We contact guests the day before to inform them what to expect at arrival. I will pass on you feedback regarding the water fountain but would like to inform you additional towels are available on the day when... More 

Ipswich, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Myself and three friends booked an overnight stay at this beautiful old mansion. The whole experience was relaxing and a perfect short break. We enjoyed using all the spa facilities, the pool and the newly refurbished treatment rooms. The food in the restaurant was excellent. Afternoon tea with scones etc was absolutely yummy albeit very naughty. Great time was had... More 

Helpful?
Thank Julie W
Sean M, Manager at Clarice House, responded to this review

Dear Julie, Thank you for the feedback. We look forward to seeing you again in the future. Kind Regards, Sean Marriott More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking

Additional Information about Clarice House

Address: Horringer Road | Horringer Court, Bury St. Edmunds IP29 5PH, England
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range: $148 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Clarice House 5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
Clarice House Bury St. Edmunds, Suffolk
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