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Dragonfly Hotel Bury St Edmunds

Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
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275 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Bristol
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

I had booked this hotel for 2 nights and after reading the reviews I was rather worried about what we would find but I was pleasantly surprised. This hotel has obviously been here a while so it's not as fresh and new as the new chains like Premier Inn but it was clean and comfortable. We had 2 rooms booked... More 

Helpful?
Thank cath1066
Cambridge, United Kingdom
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

from the moment we walked into reception(next to the bar) we were welcomed like long lost friends,fantastic staff,all so very friendly. the rooms were light and airy, neutral colours, very comfortable beds, clean tidy bathrooms, I really was impressed. even has a 24 hour bar for residents. Only a 15-20 minute walk to town,plenty of car parking.

Helpful?
Thank lancemurray
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post your review. It is always very refreshing to read a review where the hard work that the team puts into the hotel is noted and I am very grateful for your comments. We are always trying very hard to ensure the guest’s experiences at the hotel is the best it can be,... More 

Inverness, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is needing done up stayed here for two nights it served it purpose the girl on reception very helpful and nice the other party we were with got locked out of room and the door had to be booted in never tried food as appearance of hotel rooms etc kind of put us off eating there fine for just... More 

Helpful?
Thank Jack101009
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking your time to review on your recent stay at the Dragonfly Hotel, however I am sorry to read of your feedback regarding the shortfall in your accommodation and I do hope you will accept my apologies for this. I will look into your comments, as we take all feedback negative or positive very seriously and the... More 

Travelers are raving about these Bury St. Edmunds hotels

Berkshire
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are a lot of poor reviews of this hotel however we found it to be perfectly acceptable for out needs. The room was clean & pretty well decorated, the beds were comfortable, the evening meal was good as was the breakfast so no complaints

Helpful?
Thank johnbBerkshire
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post you review of your stay with us at Dragonfly. The team and myself are thrilled that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind regards Becky Drewitt More 

Stone, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this hotel on a Groupon deal for £129 for two nights B&B with two course dinner on the first night. Having read the reviews we were not expecting much an so were not disappointed. Having said that, whilst the hotel was shabby in the public areas obviously built in the 90s and not really refurbished since, our room was... More 

Helpful?
Thank yardbird8
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post your review on your last visit with us. I will pass these comments onto the teams here as they always appreciate your feedback. Hopefully we will see you again soon. Kind regards Becky Drewitt More 

Perth and Kinross, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The two members of staff that we met on arrival were absolute stars trying to find the rooms that we had booked. We were finally given a room which at best was adequate. Cracked sink and the shower area would benefit from a good clean. This theme continued to the bar and dining area where the tables were incredibly sticky... More 

Helpful?
Thank fjay2016
Daventry, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Chosen this hotel since Angel was already booked out. I expected average hotel but lots of reviews about very good staff filled me with high expectations. In fact it was nothing special. Rooms were dated , very annoying extraction fan and weird smell. One could say you shouldn't expect a lot for £65 but I do.

Helpful?
Thank Peter S
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking your time to review on your recent stay at the Dragonfly Hotel, however I am sorry to read of your feedback regarding the shortfall in your accommodation and I do hope you will accept my apologies for this. I will look into your comments, as we take all feedback negative or positive very seriously and the... More 

Bishops Stortford, United Kingdom
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel as a last minute get away. We have been to better places BUT. And there is a BUT. The staff were incredible and the management ought to thank them, without these lovely ladies the hotel would go to the dogs.

Helpful?
Thank sue d
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post your review on your last visit with us. I will pass these comments onto the teams here as they always appreciate your feedback. Hopefully we will see you again. Kind regards Becky Drewitt More 

Nottingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A very basic hotel, arrived after check in time one room of our party could not check into room. Rooms adequate bed comfortable. Bathroom not so good, shower had very little power. Did not try food or bar as only for one night. Would use again for single night but not for any longer.

Helpful?
Thank mattakers68
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking the time to post your review on your last visit with us. I will pass these comments onto the teams here as they always appreciate your feedback. Hopefully we will see you again. Kind regards Becky Drewitt More 

York, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The room didn't look too bad but on looking closer things weren't all that good either. The carpet next to the window was quite disgusting, the shower curtain was horrible, the bath wasn't too clean either. At times friends key cards didn't work and had to be changed several times which was a pain. On a positive note, breakfast was... More 

Helpful?
1 Thank Jean261
GMBSE, Manager at Dragonfly Hotel Bury St Edmunds, responded to this review

Thank you for taking your time to review on your recent stay at the Dragonfly Hotel, however I am sorry to read of your feedback regarding the shortfall in your accommodation and I do hope you will accept my apologies for this. I will look into your comments, as we take all feedback negative or positive very seriously and the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more   less 

Additional Information about Dragonfly Hotel Bury St Edmunds

Address: Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Price Range: $68 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dragonfly Hotel Bury St Edmunds 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Dragonfly Hotel Bury St Edmunds Bury St. Edmunds, Suffolk
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