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North Stafford Hotel

Traveler (357)
Room & Suite (132)
Dining (9)


#11 of 12 hotels in Stoke-on-Trent
The North Stafford Hotel is a spacious and elegant hotel, conveniently situated in the heart of Stoke.
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Property amenities
Room service
Free Internet
Banquet Room
Breakfast Available
Conference Facilities
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
Centrally Located


Full view
76Somewhat walkable
Grade: 76 out of 100
20Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
100Room tips
Traveler rating
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Popular mentions
On arrival at the hotel we were given the keys to a room which was not the one we requested after going down to the reception the receptionist changed the room to the one that I had requested. While we were waiting for the room to be serviced we went to the bar for lunch , we ordered two tuna sandwiches and a drink after about 15 mins the waitress returned to inform us they were out of tuna and could we make another selection which we did, after another ten minutes or so two tuna sandwiches turned up , after joking that the chef had run across the road to the station and purchased two tuna sandwiches the waitress apologised to us. After lunch we went to our room and was very surprised to find the room very large clean with two arm chairs and a sofa , the bathroom was huge with a old fashion bath tub and a separate shower cubicle ,the only criticism was the bed was very hard lumpy and very uncomfortable. That evening we went down to the restaurant for our evening meal, we were offered a drink and was told what was on the menu which was read out by the waiter ,after I asked to look at the menu I was given a A4 size piece of paper with the scribbled menu on it. The food was at best OK very very hot. The next morning we went down to have breakfast at this point we notice more people in the restaurant than for the evening meal about half a dozen. When getting two teas I asked the waitress if they had sweeteners for our teas as I'm type 2 diabetic she apologised and said no also no black pudding even though it was on the menu. We went out for the day and when we got back we got ready and went down to the restaurant for our evening meal only to find the restaurant closed , we were told we would have to go to the bar for our meal even though we were half board basis. The manager apologised and offered us a drink on the house and told us we could order anything from the bar menu , we ordered a cheese and pickle on brown bread and a tuna mayo on white after about ten mins the food arrived and we retired to our room for the evening . When we had settled down to eat our food I discovered the cheese and pickle was on white bread and the tuna mayo had surprisingly turned into chicken mayo after saying to my wife this tuna mayo tastes weird. At this point we gave up and went to bed. Monday morning nothing to worry about at breakfast all OK. In general this hotel should not offer full board if the restaurant is closed . This hotel is very old and run down and in need of a lot of tlc not what I would expect from a large hotel group, I sent a complaint on Britannia web contact page but got a failure message in my email inbox which was strange. I don't think I will be staying there again. Robert London
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We booked this hotel as a stop off. This extremely impressive building is severely run down and neglected. Normally you get what you pay for with Best Western, however the rooms are depressing and basic. Threadbare carpets, see through curtains, dust filled pillows. No little extras ie shampoos, shower gel. Very poor for Best Western even public areas poor.
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Stayed at the hotel for an evening due to an event i was attending in the summer .When i booked i was given the impression that i was getting a room with a working shower.However this was not the case .As when i entered the room and went to check the shower it would not turn on and when asked at the front desk was told it would be sorted in the morning . Other issues i encountered was the smell it was a pungent smell and smelt like someone had eaten a burger and left it in the room to rot for a while .Another issue which i faced was the fact that my room was just above the kitchen and so could smell the fumes from outside and could not shut my window due to it being July and the room was roasting hot . The only positive was the member of staff in the evening who checked me who was very polite and when asking for information such as the wifi and a glass and a plate for dinner was very happy to help .Overall i would not stay in this hotel again as it is in dire need of a major renovation .
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We went to this hotel while visiting Alton towers. We had to hand our key in in the morning as this was the hotels policy. When we came to get it back later on that day someone else’s had been checked into our room with all of our stuff still in it. We obviously complained as this is a breach of GDPR as our private documents were put in the possession of an unauthorised third party and we were just lucky the people were decent and never took any of our stuff. After complaining we were supposed to hear back from the manager. My partner has called and emailed and heard nothing back. Disgrace from the staff just not wanting to deal with their mistakes.
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The hotel was booked for us due to convenient location, had I been booking I would not have done so based on the Tripadvisor reviews. However, the staff were pleasant although there was a mix up with the booking reference. The room was small, but clean although the decor was very tired, paper peeling from the ceiling and the curtain only just hanging on the rail. View out of the window was of the fire escape. En suite was the smallest I have ever encountered, barely wide enough for the shower cubicle. The sink was tiny and with the narrow width of the bathroom you had to stand sideways to wash your face in it, whilst the water went over the floor. The toilet and sink were clean but the shower cubicle was very old and mould had set into the sealant and the grouting. The whole hotel is sadly very dated and tired looking which is a shame due to the location by the railway station and the beautiful outside facade of the building.
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$46 - $124 (Based on Average Rates for a Standard Room)
hotel north staffordnorth stafford hotelnorth stafford stoke on trent
United KingdomEnglandStoke-on-Trent
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