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Best Western Plus Stoke-On-Trent Moat House

Traveler (246)
Room & Suite (62)
Dining (4)

About

#5 of 12 hotels in Stoke-on-Trent
Location
Cleanliness
Service
Value
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome!
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Property amenities
Pool
Room service
Free parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Sauna
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
13Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
1,785Reviews
19Q+A
100Room tips
Traveler rating
  • 711
  • 576
  • 284
  • 124
  • 90
Time of year
Traveler type
Language
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  • English
Popular mentions
The hotel was very nice! The pool was very warm and the facilities were clean as well as friendly and helpful staff. Breakfast had a variety of selection and as we were attending a gymnastics competition, they opened breakfast early at 6am. The rooms were spacious and very
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Response from Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House
Responded 2 days ago
Hi lcmadrid thanks a million for the 5 star review its great receiving such positive feedback, I'm so pleased you all enjoyed you your stay with us. More tea and coffee is available next time you are with us please just ask at reception thanks again Clare
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Staff are amazing at this hotel. What ever are you visit, you will feel valued and special. The gym has excellent up to date equipment, easy to use. Food is varied and great gluten free options. If you are in Stoke area, you must visit and experience the warmth of the locals.
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Review collected in partnership with Best Western
Response from Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House
Responded 2 days ago
Hi Thanks a million for the 5 star review its fab having such excellent feedback. Please do come back soon Clare
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Booked this hotel as a stay over for Alton Towers, at a good price for the basic room. We were then encouraged to upgrade to the ‘Crown executive room’ which sounded very good, I kept this from my partner as I was expecting a mass difference from the standard room and it would
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Response from Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House
Responded 1 week ago
oh dear I am sorry you didn't have a great stay with us it really wasn't our intention... If you are ever in the area again please do get in touch with me directly and Ill sort a room out for you. Clare
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My partner and I spent one night at the hotel as we were visiting the close-by Alton Towers theme park. We arrived on the Friday evening after a 6hr drive, upon check in we were told that the hotel was playing host to a ladies evening. It would have been nice to have known this
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Response from Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House
Responded 1 week ago
Oh dear Many thanks for you r review I am sorry you didn't have a great time with us. We are a very busy hotel and there are weekends when events will be on, we do try to limit the noise but as you experienced this isn't always possible. It would be great if you could give us another chance, if you are ever in the area again please get in touch Best Clare
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We had an excellent stay, the staff were amazing our rooms were quiet and comfortable, the C&E staff helped to make our friends 40th birthday very special even though they were busy, Jade was amazing and so helpful, will definitely be staying again, what I’d advice to those who
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Response from Clare f, General Manager at Best Western Plus Stoke-On-Trent Moat House
Responded 1 week ago
Hi leasam876 Thanks a million for your 5 star review, I'm so pleased you had a great stay and a great time at our Ladies Night. Ill pass on your comments to Jade and the team Hopefully we'll see you again soon Clare
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Previous
PRICE RANGE
$69 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western stoke-on-trent moat house hotel stoke-on-trentstoke-on-trent best western
FORMERLY KNOWN AS
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
LOCATION
United KingdomEnglandStoke-on-Trent
NUMBER OF ROOMS
147
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