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BEST WESTERN PLUS Stoke on Trent Moat House

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1,226 Reviews from our TripAdvisor Community

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Showing 1,212: English reviews
Evesham, United Kingdom
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for one night on a dinner bed an breakfast. On arrival we were met with a very efficient, helpful and welcoming staff member on reception. The room was very spacious and modern and with extra added touches. Expansive gym and leisure facilities, with the pool at a very good temperature. Evening meal and breakfast were good served by friendly... More 

Helpful?
Thank Ann B
Isle of Wight, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We went on a groupon deal for £75 including dinner and a glass of fizz, have to say we we'ren't expecting much, what a surprise , firstly the bed was very comfortable with good quality pillows!, then the food was very good for the money, and to top it off the staff were excellent , would definitely stay again, couldn't... More 

Helpful?
Thank Jan F
Peterborough, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We spent two nights here. Staff can only be highly complemented in all areas. We stayed as part of a deal. Two nights, bed and breakfast, two free glasses of Prosecco, dinner on the first evening and use of leisure facilities. Our first night was wonderful. Lovely comfy bed. Room a little dated. Facing the car park and over the... More 

Helpful?
Thank Barbara S
Gateshead, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

What a beautiful place to stay! It was a shame we were only there the one night. Where to start, very polite and welcoming staff. Very clean and beautiful bedrooms, wonderfully comfortable beds. Bunk beds for the kids were great, bathroom was very clean! swimming pool , jacuzzi and Steam room and sauna also very cannot fault one bit! the... More 

Helpful?
Thank Sonya8093
London, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Looked for a hotel to stay on a recent visit to Alton towers and this seemed a decent hotel and a reasonable distance from the venue. Well not having to many expectations , I can honestly say the staff and facilities were excellent the gym and spa were ideal. Cannot praise enough really the whole family enjoyed the trip Alton... More 

Helpful?
Thank Gary N
Chislehurst, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This was a nice hotel but I think the walls and skirting boards in the bedrooms could of been a bit cleaner. I also think there should be tiled flooring as easier to clean and carpet gets very stained quickly . The rooms were well equipped with a tv and tea and coffee etc . The restaurant was very nice... More 

Helpful?
1 Thank rhodes20
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Excellent room lovely reception an bar great pool sauna an steam room fantastic steak melted in mouth freindly an helpfull staff have booked to go back in october breakfast was good as well couldnt fault our stay

Helpful?
Thank Chris H
Ashford, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My booking was cancelled by the hotel at 4.00pm on the day of arrival! Long waffling story about an error with their booking system. I suspect they give priority to customers booking direct with the hotel and then cancel customers booking through online booking sites such as Booking.com. My work will take me to Stoke-on-Trent regularly for the next year... More 

Helpful?
1 Thank John R
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The staff were lovely and very helpful specially as I originally booked the wrong night. The rooms are basic but a good size and ideal for what I needed, which was a base overnight ready for meetings in the morning.The hotel itself just feels a little dated and could do with an update, especially the shower that has seen better... More 

Helpful?
Thank Luke W
Plymouth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed over a two week period in an executive suite. Room was large and clean. The bathroom was very dated. Felt safe as a lone traveller. Staff were the best thing about the stay. Swimming pool was tiny.

Helpful?
Thank DrJR1996
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ, England
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $83 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
Number of rooms: 147
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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