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BEST WESTERN PLUS Stoke on Trent Moat House

Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
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1,191 Reviews from our TripAdvisor Community

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Showing 1,178: English reviews
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This place is good it offers quite a lot more than just a room, it's easy to find and can be quite cheap if you shop around, there is good local restaurants within walking distance so enjoy your time in the centre of the city

Helpful?
Thank Simon O
North Hampshire
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It all started with the checkin when I was told the double room I had booked was not available and could I take a twin room. I said this was not acceptable and suddenly they found a double room.!! The room was very hot and so I switched on the air conditioning only to find out it was the noisiest... More 

Helpful?
Thank cazanddick
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Dear Cazanddick Thanks a million for the review sorry things weren't up to scratch! It always amazes me how sometimes miraculously a double room can be found doesn't do much for building trust..... It would be great if you could let me know which room you stayed in so I can get the comfort cooling looked. With regard the food... More 

GLASGOW, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved this hotel and would defo make a return trip.. Stop over on our way to Windsor and as usual the hotel meets all requirements. The family rooms are great with comfy bunk beds for the kids and a luxury double bed for the adults.

Review collected in partnership with Best Western GB

Helpful?
Thank Pamela L
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Pamela Thanks for the 5 star review its just great receiving such positive feedback. See you again soon Clare More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we had the big Family room very spacious and we had everything we needed for the 2 nights the breakfast was good and we had dinner in the evening which was a Carvery so absolutely brilliant and only 39 minutes from Alton Towers resort which we went during the 3 day

Helpful?
Thank grant s
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

What a fab review thanks Grant. I'm so pleased you all had a great stay. Do come back and see us again soon Clare More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Okay...mixed review so easier to divide the issues into pros and cons. Pros All the staff are lovely, without exception. I get the feeling they know the hotel isn't perfect and do their best to make up for it. Plenty of parking, just register your vehicle in reception on arrival. Plenty of towels, toiletries and tea/coffee facilities in the room... More 

Helpful?
Thank E B
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi what a well constructed review - thank you. I've taken both the pros and cons and started doing more of the pros and improving the cons I'm really pleased that you would stay again and hopefully when you do you will experience the improvements... Clare More 

Level Contributor
7 reviews
2 of 5 stars Reviewed 1 week ago

We have had a lot on in the last 3 months so I decided to book a groupon offer and have a night out like we did at the Leyland Best Western. Room, amenities, evening meal and breakfast the next day. Arrival was easy and we were in our room within 10 minutes, stains on the carpets and going threadbare... More 

Helpful?
Thank DMH M
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Oh dear - not great reading! I know you spent some time chatting with Wayne we have taken your comments on board and have already made some changes based on your comments. Hopefully we will give us a second chance and come back? Many thanks for taking the time to give us such constructive feedback Clare More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a 4 person family consisting of two adults and two teenage boys, we booked one of the suites. The room easily large enough for 6 people with an additional sofa bed. One key point we liked was the king size bed area was seperate to the bunk beds for the boys. The room was very clean and easily met... More 

Helpful?
2 Thank Phil H
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi Phil Many thanks for the great review so pleased you and the family had a good stay with us. Noted the comments re portion sizes and will review also the breakfast times its 9.30am weekdays and 10.30am at the weekends. Hopefully we'll see you all again soon Clare More 

armagh northern ireland
Level Contributor
303 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here as I had a meeting in Stoke. First impression was a very dated hotel trying to be something it's not . Check in was pleasant and quick. Went to my room to discover dirty towels in the bathroom and items left from the previous guest . Not a good start . I went back to reception and... More 

Helpful?
1 Thank armagh222
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

當地人叫moat house,是加盟best western的旅館。早餐是英式早餐。附近有festival park,裡面有餐廳,也有wedgwood瓷器outlet,走路不到十分鐘。旅館附近有速食店及餐廳,也有百貨零售店。stoke on trent到manchester,搭火車也很快就到。moat house is the local name, it is franchisee of best western chain hotel. Quiet good for vocation or business. I stay here is because we has subsidiary in stoke on Trent.

Helpful?
1 Thank Max Y
Traveller3737, General Manager at BEST WESTERN PLUS Stoke on Trent Moat House, responded to this review

Hi max Many thanks for the great review See you again soon Clare More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke on Trent Moat House

Address: Etruria Hall, Festival Way, Stoke-on-Trent ST1 5BQ, England
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $76 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent Moat House 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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