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BEST WESTERN PLUS Stoke on Trent City Centre Moat House

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BEST WESTERN PLUS Stoke on Trent City Centre Moat House
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1,258 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
Manchester, UK
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We recently stayed here for 2 nights to attend a wedding at the near by Ashes wedding venue. On arrival check in was relatively easy and the staff friendly enough. We were given a family suite as we have a 7yr old and 18mth old twins, on getting to the room there were bunk beds and 1 travel cot. Even... More 

Helpful?
Thank Gunwande
Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent City Centre Moat House, responded to this review

Hi Many thanks for your review I'm sorry you didn't have a great experience with us. it wasn't our intention. The 'cup' was a genuine mistake your request for a cot was misinterpreted as a request for a cup! you did request two cots and it has called for us to review our booking system as it doesn't allow us... More 

troon
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff in the restaurant took their menu into the kitchen and the chef marked which dishes were gluten free from all those on the menu. They originally had a separate gluten free menu but it was out of date.

Helpful?
Thank margaret w
blackpool
Level Contributor
234 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

With less than a month before our planned break at the Mickleover Court we were informed they would not honour our coach party booking. As a result our coach party were transferred to the Best Western plus Moat House Stoke on Trent We had expected decent conditions however far from being decent what was experienced was horrific. As a gesture... More 

Helpful?
Thank dragfoot
Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent City Centre Moat House, responded to this review

Hi Dragfoot Many thanks for the review as discussed with you while you were staying with us we are truly sorry for the shortcomings you experienced. As you are aware it wasn't our decision for your group to be moved to us and the wine came from the hotel you were booked out from. We could have and should have... More 

Houston
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I've stayed at this hotel 20 or so times. It's now well overdue for refurb. I had an executive 4th floor room, my lads , a regular. Rare to see unmotivated disinterested reception staff, but this seems the style in this hotel. Complain? Good luck. Put a credit card on file, for incidentals, or you will have to pay cash... More 

Helpful?
Thank Sackripper
Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent City Centre Moat House, responded to this review

Hi Many thanks for the review I'm sorry we didn't impress you'll know from other visits that's not normally the case. It would be great if you could let me know which too you stayed in this will help us check out that wifi issue..... Also did you motion the issues to reception? We have maintenance cover all day on... More 

Lancashire
Level Contributor
156 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Having stopped on business some while ago, I'd expected a 'mostly OK' experience as before. Firstly watch out for parking changes, apparently if you don't input your reg number in a small console you'll get a ticket. Interesting to listen to staff arguing with another guest who hadn't had it pointed out that 'there are signs up, you should have... More 

Helpful?
Thank handif
Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent City Centre Moat House, responded to this review

Hi Many thanks for the review sorry we haven't shown ourselves in the best light this time. We'll get your points actioned there's no excuse for poor customer service. Parking Eye was installed in April this year the motivation behind this was to make sure our guests were able to park on site. We regularly update the signage in the... More 

Sheffield, United Kingdom
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a few hotels in Stoke first time in the Best Western and have to say it the best of a bad bunch The room was good and clean enough and the food was ok The staff were great and helpful big smiles I like that Thanks guys

Helpful?
1 Thank Dr Freddy S
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We regularly stay in hotels, and I have to say this is the worst night I've had in a long time. We barely slept as there was really loud drone above us ALL NIGHT. Our air con was off, so it couldn't have been that. We thought we had prepaid online, and then was asked to pay when we got... More 

Helpful?
1 Thank RaychBellamy
Traveller3737, Manager at BEST WESTERN PLUS Stoke on Trent City Centre Moat House, responded to this review

Fair play Rachel you gave us the opportunity, didn't like our response so decided to use social media..... We have checked the noise issue and can't find anything wrong with the too. You stayed in the rooms either side or above. We've had no other complaints so are at a loss? As explained your card wasn't authorised at reception for... More 

London, United Kingdom
Level Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Built around the old Wedgwood mansion in what was the Garden Festival regeneration area. 5 mins in cab to Hanley city centre and 10 ins to railway station. Large hotel with nicely decorated rooms and good breakfast choice. Probably best hotel in the area

Helpful?
Thank Darren W
Leicestershire, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Myself and my wife visited this hotel on 16/09 to 18/09. We used a Groupon voucher and got quite a good deal. Two nights B & B with dinner on the first night and a glass of Prosecco each, at a cost of around £100 in total. When we arrived we were checked in very quickly and went up to... More 

Helpful?
1 Thank Martin B
Oxfordshire
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whilst I'm sure this hotel does well with corporate type business, we found it just right for our family trip to Alton Towers. There is a small pool that did us just fine. The room was fine although the door had an annoying bang. We booked on a groupon offer which Included dinner and prosecco. I was really impressed with... More 

Helpful?
Thank LiJi
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke on Trent City Centre Moat House

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Location: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $78 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke on Trent City Centre Moat House 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
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