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BEST WESTERN PLUS Swan Hotel

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#1 of 4 Hotels in Wells
Certificate of Excellence
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787 Reviews from our TripAdvisor Community

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Showing 773: English reviews
Eastbourne, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed with group of seven friends for reunion. The staff were very friendly and helpful. There was a good choice of food on the menu. We had the Bed breakfast and evening meal option. Very good value.

Helpful?
Thank jmw869
West Sussex, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We booked a room for a weekend in Wells and could only book a twin-bedded room on the Internet. On arrival we queried if there were any other rooms available and the reception could not have been more helpful. We were given a room in Swan Mews, one of the lovely little self-contained apartments. It was very good, comfortable and... More 

Helpful?
Thank Jacky W
CHESHIRE, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

You can understand why this is a Best Western Plus. Great Food , Nice place to stay in a good location to tour Somerset. Definately going to return. Stayed in the Coach House which is off a small carpark to the rear of the building. Quaint and like a row of cottages. The 3 day Leisure break, Bed ,Breakfast and... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Harry F
2 reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

The worst hotel for the money I have ever stayed in in the UK. My room cost £140, and I as I write this at 10:30pm I can hear the thump of the hotel's disco and the shrieks of drunken revellers as though they were in the next room. I am on the top floor of the hotel up 2.5... More 

Helpful?
Thank dmhm
Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

We appreciate constructive criticism. We don’t always get absolutely everything right but this review is simply unfair. The hotel is a popular venue for civil wedding ceremonies and receptions. On Saturday night a wedding reception took place in our Ivory Suite and Garden Room. These rooms are separate to the main hotel and to the Coach House which also has... More 

Birmingham, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

For people who are not bothered by creaking noise when people are moving around, and feel this adds to the character of a hotel, this would be the perfect place for you. Unfortunately, this was not a good nights sleep for myself and my husband due to the noise from people walking around in other rooms (although we did unfortunately... More 

Helpful?
Thank Lisa B
Copenhagen, Denmark
Level Contributor
223 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

I got the Cathedral suite which consist of 3 large interconnected rooms (plus toilet, double shower cabin and a little extra room. One room had an antique big bras bath tub in the middle and a big mirror. Imagine this is the perfect place for a wedding couple with a bottle of Champagne. One room had antique furnitures including a... More 

Helpful?
1 Thank Lars B
Yeovil, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Picturesque City of Wells, the Hotel is in a prime central spot, great for sightseeing and shopping. Old World both inside and out, but with modern facilities both in rooms and public areas. Great conference and meeting areas, service is great, fabulous food too!

Helpful?
Thank countrywider
Swansea, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Found this hotel to be of a generally high standard with good facilities and excellent cleanliness. The restaurant is very good, with an excellent selection for breakfast and the evening meals are equally good. However, there are issues with noise in some rooms. We stayed in room 58 in the Coach House, which overlooks the High Street, where some shops... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Steve P
Chippenham
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, staff helpful and the room large and a fantastic view of the cathedral. We stayed in room 40 which I recommend if you want a view. The food was excellent and good value for money.

Helpful?
Thank Martin V
Greater London, United Kingdom
Level Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights for a wedding we were attending. Our mews cottage was at the rear of the hotel adjacent to the car park. It was very pretty and nice and quiet. The cottage was clean and modern with kitchen, bathroom, two bedrooms and lounge/dining area. The only complaint I have is that the corner unit seating... More 

Helpful?
Thank jojo5557
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about BEST WESTERN PLUS Swan Hotel

Address: 11 Sadler Street, Wells BA5 2RX, England
Location: United Kingdom > England > Somerset > Wells
Price Range: $143 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
Number of rooms: 53
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Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset
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