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BEST WESTERN PLUS Swan Hotel

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#1 of 4 Hotels in Wells
Certificate of Excellence
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767 Reviews from our TripAdvisor Community

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Showing 754: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Came here for a family wedding, the reception room was set up to such a beautiful standard. All staff were more than happy to help with any request, nothing was too much trouble. The food that was served was really lovely too! Would like to mention the manager Mark, he made the entire weekend run like clockwork! The rooms we... More 

Helpful?
Thank Jenna S
London, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Right in the heart of Wells - great walled garden or front garden with view over the cathedral green. Meal in the evening was delicious , lounge , bar a little uninspiring but perfectly adequate. However the room was really hot and stuffy no air conditioning Tiny little fan in room but this has to sit on the floor due... More 

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Thank FussyHatty
Farnham
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff couldn't have been more helpful. They were all enthusiastic, friendly and professional. The hotel is pleasantly decorated and clean. Everything worth seeing in Wells is within a few hundred yards and so the hotel is perfectly placed for a short break. We visited when the weather was hot and were thankful for the fan in the room. There... More 

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Thank farnhogals
Milton Keynes, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Old hotel in the historic city of wells, view from the front of the hotel is of the stunning cathedral, inside, has plenty of character and is comfortable. What makes the place special apart from location and view, is the staff and management, who make you feel special and welcome from the moment you arrive (thanks guys) Negatives: limited parking... More 

Helpful?
Thank davedarkins
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our 4-poster room with view of the cathedral was wonderful. The hotel provided rooms for our (adult) children which they also loved (although, obviously, not as good as ours!) & reception booked them in efficiently and with good humour. Food was lovely and served well even though our party of 8 ordered at the table - and we were all... More 

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Thank Frances P
Wellingborough, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We spent one night at the Swan. Access to the car park was a challenge as you had to negotiate through a narrow passageway between the two parts of the hotel building! Check in was efficient, apart from a resident cat who jumped on to the counter! Obviously the hotel is quite old and a protected building, so the decor... More 

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Thank Paul S
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had to find a room on a Friday night with short notice and were very lucky to get an apartment in the mews behind the hotel. The hotel has had various famous guests over time, such as Winston Churchill. The cathedral is a must see, and this is literally across the street. The town is very pleasant. The bishops... More 

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Thank happyarchitect
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, let's talk about Wells. Its interesting that when you type in Wells into the location for a review on TripAdvisor, this Wells does not show up and that is part of the beauty of Wells. A lot of people bypass it because its a little difficult to get to, yet it is one of England's treasures and... More 

Helpful?
Thank Eisenstadt
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about BEST WESTERN PLUS Swan Hotel

Address: 11 Sadler Street, Wells BA5 2RX, England
Location: United Kingdom > England > Somerset > Wells
Price Range: $139 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
Number of rooms: 53
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Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset
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