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Francis Hotel Bath - MGallery

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Queen Square, Bath BA1 2HH England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 12/02/2020.Read more
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Traveler (996)
360
Panoramas (1)
Room & Suite (327)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Francis Hotel Bath - MGallery
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 37 hotels in Bath
Location
Cleanliness
Service
Value
Travelers' Choice
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel.
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Room & Suite (327)327
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
24-hour security
Baggage storage
Parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Special diet menus
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Coffee / tea maker
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English, Greek, Italian, Polish and 1 more
Hotel links
Special Price:Book early pay less
3,102Reviews46Q+A100Room tips
Traveler rating
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Popular mentions
Surveyor47 wrote a review Nov 24
Havant, United Kingdom1,592 contributions186 helpful votes
+1
I have been to the Francis Hotel a few times now (and have also booked a "Festive Break" with them) and have always found the staff to be helpful, polite friendly and most of all professional. There are a few that need to be recognised, as they are always ready to do what they can, and go the extra mile to make your stay the best it can be. Paige is a warm friendly person, on my last visit I mentioned that Gremlins had eaten all the biscuits, so on this visit (for my birthday) I found a little present, look at te photographs and you will understand. Katherine, Alison, Beverley and Yasmine all deserve a mention for what they do. So, the stay, great room, clean, tidy, comfortable, huge comfortable bed, big TV. What I really liked was the fact that housekeeping actually knocked the door to ask if we would like our room made up after the first night. Paul in the bar is a character, always smiling, always happy for a chat. Food was as good as remembered, and Simona in the restaurant made us a special cocktail personally. Breakfast is great, you can ask for things not on the menu (fried bread, my favourite) and nothing is ever a problem. Check in and out was quick, seamless and streamlined (I have a card registered, and check in on line). All Covid precautions seemed to be in place, with staff earing masks. This leads me back to the title of this review, after reading some of the more recent reviews, I wondered if I was in the same place, but I guess everyone is an individual, it would be a boring life if we were all the same. Personally I have never had a problem with the staff, the room, the food, the cleanliness or anything else. They are happy to do what they can to make sure your stay is the best it can be (which is why I have booked a 3 night Festive Break, and am really looking forward to it). I would not hesitate in recommending this Hotel to anyone....
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Date of stay: November 2020
Rooms
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Room Tip: Go for a Superior or Feature room, treat yourself
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Bruno wrote a review Nov 23
2 contributions
Fantastic stay, team was superb, very attentive and welcoming ! Restaurant was very organised and our room was a amazing . I just want to thank the the entire team for the wonderful time they have provided us.
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Date of stay: November 2020Trip type: Traveled as a couple
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rosebudwaterlily wrote a review Nov 9
Kent72 contributions3 helpful votes
+1
I had intended to stay in bath for 4 days instead I stayed for 2 days! I was delighted to return to the Francis hotel as a had been there back January..and enjoyed my stay! I checked in okay and the room was lovely..not enough blankets for November! I did ask Katherine for a blanket but it wasn't warm enough! Trouble with bathroom taps in room 38 needs looking at!! Breakfast is much better now as the refurbishment of the restaurant is ongoing! I wasn't keen on the buffet breakfast back in my January stay! Breakfast is how you like it ( to your taste ) now in covid19 times! Would stay again despite everything! Thanks to Katherine for lovely friendly attitude for both stays in January and November!! Also love the restaurant food as a bad experience in a steakhouse forced me back to the hotel..loved the Madeira gravy! Good luck and keep positive!!
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Date of stay: November 2020Trip type: Traveled solo
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Response from , Owner at Francis Hotel Bath - MGallery
Responded 1 week ago
Dear rosebudwaterlily We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards, Olivier Croso Hotel Manager
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Izabelita wrote a review Nov 5
London, United Kingdom46 contributions16 helpful votes
My overall experience is rated low as I have certain expectation from 4* property that were not met this time in this property. Let's start with good things: the hotel is located centrally and close to all main attractions of Bath and restaurants. The staff has been friendly and helpful throughout, especially breakfast team in the restaurant had great service standard and attention to detail (picking up empty plates, checking with us if all was ok). Onto the not so satisfying aspects: I have been emailing with team member (Beverly) prior to my stay asking about parking and if we could store luggage in the hotel in case the room was not ready. My final email was never answered which is not great, but also in her communication I was told it's better to leave bags in the car due to COVID restrictions (understandable as different hotels have different policies but this seemed a bit strange in comparison to other hotels I stayed at). After we arrived in the hotel we were offered the service but it was too late as we had to leave to our appointment and had no time to return to car park on Charlotte Street. Secondly, the room although cosy and beautiful at first sight had its faults which I would not expect to see at 4* hotel. Few examples: there was a stain on the bedsheet, beautifully displayed in the middle of the bed - we arrived late at night to the room and could not be bothered to be moved or had someone to change the sheets - so we left it without letting anyone know, the bathroom shower was leaking so after the shower the whole bathroom floor was flooded and you could not step on a dry floor - standing in a puddle of water is never nice. Thirdly, you could see that there were paint marks on the window and bathroom walls and although it's a good sign that a room gets its TLC, clearly it was not cleaned properly after the painting job. Finally, we asked for bottled water to be delivered to the room at night (approx 10pm) and had never received it. Given the fact that we were in superior room, and it is a 4* hotel I would not expect so many faults in one room. Perhaps I was very unlucky with this room, but all things considered together leave me with a score of only average score for my review and being unsure if I would give this hotel a second chance.
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Date of stay: October 2020
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Response from , Owner at Francis Hotel Bath - MGallery
Responded 1 week ago
Dear Postcardfomizabelita Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager
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L Chaffey wrote a review Nov 3
3 contributions
Stunning hotel with a wonderful history just a short walk from Bath City Centre. I went with my 3 children and I felt very safe and comfortable within the hotel. I was very impressed with the covid measures they have put in place, the staff were fully adhering to the social distancing measures while remaining friendly and professional. The room was ideal for us (1 adult and 2 children) with lots of space. Clean and modern while still feeling cosy. Breakfast was delicious with plenty of choice and staff could not have been more helpful. Thank you so much for a wonderful stay, we will be back!
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Date of stay: October 2020
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Response from , Owner at Francis Hotel Bath - MGallery
Responded 1 week ago
Dear Leanneandmy3, Thank you very much for taking the time to leave us a review. We very much appreciate the kind feedback regarding your stay at The Francis Hotel here in Bath. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am confident they will serve as great encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope to have the pleasure of welcoming you back to The Francis in the near future. Kind regards, Olivier Croso Hotel Manager
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PRICE RANGE
$116 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor francis bath, mercure bath, bath francis hotel, francis hotel bath
LOCATION
United KingdomEnglandSomersetBath
NUMBER OF ROOMS
98
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Frequently Asked Questions about Francis Hotel Bath - MGallery
Which popular attractions are close to Francis Hotel Bath - MGallery?
Nearby attractions include The Roman Baths (0.2 miles), Krowd Keepers: Magic Theatre (0.3 miles), and The Makery (0.1 miles).
What are some of the property amenities at Francis Hotel Bath - MGallery?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at Francis Hotel Bath - MGallery?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Francis Hotel Bath - MGallery?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Francis Hotel Bath - MGallery?
Conveniently located restaurants include Jc's kitchen, Chaiwalla, and Eight.
Is Francis Hotel Bath - MGallery located near the city center?
Yes, it is 0.09 miles away from the center of Bath.
Are any cleaning services offered at Francis Hotel Bath - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Francis Hotel Bath - MGallery offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Francis Hotel Bath - MGallery?
The staff speaks multiple languages, including English, Italian, Polish, Greek, and Romanian.
Are there any historical sites close to Francis Hotel Bath - MGallery?
Many travelers enjoy visiting The Roman Baths (0.2 miles), Bath Abbey (0.3 miles), and Bath Street (0.2 miles).
Does Francis Hotel Bath - MGallery have any great views?
Yes, guests often enjoy the park view available here.