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Overton Grange Country Hotel

Old Hereford Road, Ludlow SY8 4AD England
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Traveler (52)
Room & Suite (32)
Dining (30)

About

Location
Cleanliness
Service
Value
Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market.
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Property amenities
Secured parking
Free internet
Pool
Sauna
Free breakfast
Bicycle rental
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Public wifi
Internet
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Fax / photocopying
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Newspaper
Non-smoking hotel
Express check-in / check-out
Shoeshine
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Room features
Bridal suite
Non-smoking rooms
Suites
Desk
Housekeeping
Room service
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French
310Reviews2Q+A60Room tips
Traveler rating
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Popular mentions
We spent the Christmas period at the hotel and there were mixed reviews so we didn't quite know what to expect. The hotel looks lovely from outside and our room was average - we didn't spend much time in the room anyway but what stood out was the fantastic quality of the food. Every meal was superb. I'd say the hotel was catering for an older age group as the general atmosphere was quiet. The staff were lovely and very helpful. We enjoyed our Christmas there - we especially enjoyed going in to Ludlow on Boxing Day morning to watch the hunt meeting outside the castle and watch the spectacular ride through the town .
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Management is indicating Hotel is closing long term so best to check out the facts before booking. However Dinham Hotel in Ludlow is still available and equally good. Goods rooms and excellent food and convenient location
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pulled up to this grand house inside was beautiful. but bar or restaurant wasn't open when we arrived (friday) we said we may stay eat in restaurant Saturday to be told it won't be open Saturday. so both night we ate out. breakfast amazing and service was 5*. but our room was freezing had take tiny heater out wardrobe plugged in. The TV reception was awful only could watch one channel bathroom beautiful but unfortunately shower was attaches to taps.some us can't get into bath cause of injury health reasons. also shower head was on wall as low as the taps were turned shower on and leaked everywhere.and worse thing was every electrical in the room was 4mths out of 're testing (pat testing) below is just one pic of put date pat testing. bad management. And when complained the guy on desk said he take £30 off bill as we had it cheaper through booking.com. don t care where we booked it through still should had pleasant stay.
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Response from OvertonGrange, Manager at Overton Grange Country Hotel
Responded Apr 11, 2018
Thank you for your review and comments. We apology for the inconvenience, but our Chefs were attending a private dinner function off site, hence the restaurant being closed on this occasion. We are delighted that you found the breakfast amazing, and this is a true reflection of the food delight usually on offer at Overton Grange. We have addressed all the other issues, and we are pleased to confirm that all seems now in order. Heating all working and bathroom facilities described as a bath available (Shower available on request)
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While the hotel itself is lovely and generally well maintained, the welcome we had was unbelievable. We arrived on a Thursday night to find the car park empty, the hotel in darkness and the front door locked. Many futile calls were made to the manager Franck who had days earlier confirmed the reservation and that check in was open until 10pm. A voicemail then came in (poor reception) from the reception indicating that they were closing reception at 7:30 and that we had missed our opportunity to check in! This response was truly unbelievable. We made our way back to the car to figure out our options at 8pm on the day before Easter. After a couple minutes of looking up options, a gentleman cane up to our car & explained that he called the manager & she would be here in 10 mins to check us in. We were starving and had hoped to have dinner at the hotel but that was clearly not going to be an option. Once she arrived, we were shown to our room and told that she could not stay in the property & we would be there by ourselves. The room is clean but a bit on the small side and the power from the shower is quite low, but you’re still able to take a shower. We were then told that the rate did not include breakfast but that we could have a full English for an exorbitant £15 each! The stay was uneventful. Skeletal staff but the room was cleaned daily. If there was proper service/reception at the hotel, this would be a very different review. The manager never apologised or offered any discount. Would only return if under different management. Still have 1 day left on my stay- maybe amends can still be made!
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Response from OvertonGrange, Manager at Overton Grange Country Hotel
Responded Apr 11, 2018
Thank you for your review & comments. Whilst we appreciate your comments, we remind you that you booked your accommodation/room only via AirBnB, at a hugely discounted rate, and the check in time were clearly confirmed to you with all terms & conditions of your reservation. We are pleased to hear that you found the accommodation of high cleaning standards.
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An 'old english hotel' that feels calm and elegant. Well furnished rooms with great views over the surrounding countryside. The food was excellent but the drinks prices at the bar are way too expensive and took the gloss off an otherwise good night.
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ALSO KNOWN AS
overton grange ludlow, hotel overton grange
LOCATION
United KingdomEnglandLudlow
NUMBER OF ROOMS
14
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