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Mercure Sheffield Kenwood Hall & Spa

Traveler (614)
Room & Suite (308)
Videos (1)

About

#36 of 50 hotels in Sheffield
Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Hotel links
Visit hotel website

Location

Full view
74Somewhat walkable
Grade: 74 out of 100
217Restaurantswithin 0.75 miles
37Attractionswithin 0.75 miles
1,734Reviews
11Q+A
100Room tips
Traveler rating
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Popular mentions
No idea how this hotel has been classed as a 4 Star??!!! The positives: friendly staff, great location for us in the city and pleasant grounds. Breakfast was also OK. Negatives: our room was a serious trek (131) with no lift so we had to manage a lot of luggage down 2 flights of stairs. No help had been offered to us at reception and we had no idea how far away it was. When we eventually got there , we found 2 large breakfast trays of half eaten food outside our door (this was now 2pm). The smell of the kippers filled the corridor and unfortunately our room absolutely stank of it too. It was still there when we returned at 5.30pm and had to ask for the trays to be removed. Also outside our room was some dumped broken furniture which I found in other places around the hotel, along with uncollected bin bags and used glasses etc in corridors. The whole place desperately needs up dating or a deep clean at least. In our room we found trousers on a shelf belonging to a previous guest and on the floor and in one of the drawers loads of used helium ballon canisters... nice. The pool and jacuzzi were out of order but on visiting it I wouldn’t have wanted to get in. It’s dirty with ripped lounge covers with the filling spilling out. The walls and doors around the treatment area were filthy with hand marks . Really unpleasant. I did use the tiny gym which also stank as there is no air con or any windows to open! Our bathroom had obviously been recently modernised, which was absolutely fine, but this hotel is crying out to be updated. We were really disappointed with the standard of this place. The fabulous new Laura Ashley tea room helped to make up for the poor choice we had made in booking this. But again, once you walk out of that fabulous space, back into the tired, shabby main hotel, it only goes to highlight just how bad it is. Shame. It could be rather lovely. I took a few photos of dumped furniture in hallways, uncollected crockery left around and bin bags just left. I should I had taken more!
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Hotel's Favorite
Location is super for a quiet overnight stay. We were in room 417 which is a Premier Room with Kingsize Bed, the addition of 2 comfy chairs and table to sit and watch the TV (instead of having to lie on the bed) was brilliant. The bar was well stocked and staff very helpful and easy to have a chat with. Breakfast was a vast array of choice and some cooked to order. In all an enjoyable stay and we would retur.
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Response from BeckyD1662, General Manager at Mercure Sheffield Kenwood Hall & Spa
Responded Apr 16, 2019
Dear SUNFLOWER0591, Thank you for such a lovely review following your recent stay. I am delighted to hear how you enjoyed the amenities of our Privilege Rooms. I will be certain to pass on your feedback to the bar team and Chef, all will be very appreciative of your kind words. I look forward to welcoming you back again soon. Kind regards, Becky
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Went to to hotel again for the second year running on Father’s Day - great food, fantastic location close to town but feels like you are in the countryside , child friendly - lovely garden area for them to walk around - the staff were polite and very attentive - they have a new Laura Ashley tea room - which we didn’t actually try but it looks really nice so going to give that a try.
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I really don't know where to start. I am not a person to write horrible reviews or looks for something to moan about but i have to write this review for any future hen partys looking to book here. - DO NOT DO IT. We arrived at the hotel to find out they didn't cancel two of the rooms we wanted cancelling, our treatments were not booked in so half of the hen party didnt get a treatment so they booked us on for treatments and said some of us wont be able to do have the treatment that day so the hen had to have her massage the morning after, the last treatment was 5.30pm, the girls went to the spa to be told that they could not receive the treatment as its 'health and safety' and the beauticians have been using there hands to much that day!! absolute joke! we complained and got 3 free bottles of house wine. in the end, half of the hen party never received their massages or treatments and they still paid for it. :/ the hen(who is my sister) got to her room to find a dirty nappy in the corner of the room and cigarette ash allover the window ledge. they charged one of the girls a full amount for a room that wasn't even her room! so she had to get reimbursed. the food was shocking, un cooked chicken!!! slimey fish and chips. My eldest sister actually woke up in the morning with an upset stomach. The hen ordered gluten free food- the waitress came out and told her it was gluten free even though it wasn't! that really frustrated me, if my sister ate the food she would've been VERY ill. every time you went to the bar, they pretty much charged you anything they wanted. they tried charging my mum 14 pound for a single martini and lemonade!! they tried charging myself 4 pound for a small glass of lemonade. even though an hour before it was around 2 pounds??? my sister actually ended up in tears in the morning, she was so disappointed. it completely ruined her hen party. They were so many things that went wrong all down to the careless staff. They really didn't show any care towards the entire thing. Just tried fobbing us off anyway they could. Such bad customer service. We are hoping for a full refund and nothing less.
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+1
Sadly a very disappointing stay. We booked this hotel very early in the year for a relaxing weekend in the Peak District to celebrate an 8 year anniversary. It was very frustrating for a two night stay. The hotel advertises 'the perfect hotel to relax' and being 'relaxed the moment you step through the door'. Weeks prior to our stay I secured day treatments at the spa. Checking in on the spa, I was told my booking had not been secured because they simply forgot and they had been on holiday, now there was no more availability. Pushing further on this, they told me that they could stagger our treatments and would secure the times. Checking again and for a second time I was told that we had no bookings. These were secure a final time. Upon arrival before the treatments we had our afternoon tea which we booked at 12-12.30. When we arrived, they were surprised by our arrival. We were also refused a table overlooking the lake at 12noon as the table had been set for the prom which didn't start until 9pm. There was also staff complaining about their managers within earshot of us. After the tea we went to the spa. Whilst the therapist was brilliant, the slamming of doors, constant shouting of staff and even staff interrupting the treatment multiple times, meant a very hard time relaxing and spoiled the time slots we had worked so hard to book. Later I realised that the reason for the high trafficked area, was that it was a corridor for both staff and guests with rooms attached that were not sound proof. On our first night there was a prom downstairs. We wanted an early night due to a 6am wake up call, but we were still awake at 11pm on a Thursday evening and furious at not being informed about the event, nor staff having the initiative to move us as our room was very close to the party. In the morning we had an in room breakfast of eggs Benedict but it was clear the side salad was out of date with holes and black stems, yet they served it to us. We ate out at a local Wetherspoons for breakfast the next day. The second night to our dismay, another prom again without being informed. This time we specifically asked to change rooms and were relocated to the other end of the hotel which was much more peaceful. In the process of changing rooms, we packed our belongings from our first room, only to look out the window and see a young man from the prom about to urinate up a tree right outside. We deterred him.  Sadly both our first and second rooms had black mould on the ceilings and no air con. The rooms were very warm at night, to the point where we requested a fan from reception. The rooms and general decor are very out of date, but the showers are alright. Please note also that the cleaners did not replace the empty toilet roll. Alot of this we were going to overlook but given the lack of sleep, frustration and stress, we have taken to complaining to management about the above. The hotel is unprofessional and not at all good value for money at all. Not to take away the positives; we were impressed by the masseuse who was fantastic even given the interruptions, the beautiful well kept grounds and the ladies at the front desk who were happy and helpful. Also the manager on duty, Gary Dodd, who was very professional, made us feel we will be listened to and that changes would be made.
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PRICE RANGE
$63 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenwood hall sheffieldhotel kenwood hall
LOCATION
United KingdomEnglandYorkshireSheffield
NUMBER OF ROOMS
114
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