Nice to be able to use the spa facilities, which is always the main reason I go for Mercure hotels. Good variety at breakfast. As an Accor member, I would have liked a choice of rooms but mine was adequate for one night
I informed the receptionists, when booking, that it was a belated celebration. On arrival, we were allocated a beautiful room with view over the Peace gardens,and a card congratulating us was in the room. The air conditioning and facilities were excellent. On check in we were offered a complimentary drink in the bar, of our choice ! We had dinner on our return from the Crucible theatre, and although it was late, the food was obviously freshly cooked, delicious and certainly Yorkshire sized portions ! Our waiter, Fabio, was delightful, and looked after us really well. Breakfast offered plenty of choices. We had a lovely time..all the staff were friendly and helpful. The hotel was immaculate and we felt safe and comfortable. We hope to repeat the experience
Stayed for one night. When ringing the hotel to check the availability of an accessible room the receptionist was very helpful giving details of the wheelchair acess to the hotel, room facilities and nearby parking. When checking in, our room wasn't ready, we were a little bit early, the receptionist offered to look after our bags and gave me instructions of how to find the local car park, plus a discount ticket for the parking. So far so good. We couldnt get into the bar area to start with as there were 4 empty tables with reserved signs on them plus a wedding party. According to the hotel website there is a champagne bar, but in reality it's just the main bar with one type of rosè champagne. The bar server was a lovely Italian man who made us very welcome and was helpful and charming. Nothing was too much trouble. We had drinks at the outside terrace, sitting in the sunshine, people watching, a nice spot, the service was top notch, friendly and efficient. It always makes me wonder why accessible hotel rooms are very often so far down corridors? The room had a lovely view over the rooftops of some beautiful old buildings. The facilities were fairly standard. The bed extremely comfortable. The pillows thin and past their usefulness. There was a big stain on the carpet near the dressing table area. The bathroom had all the accessibity we needed but was in shoddy state. The wooden skirting board was rotted and falling apart at the door inside the bathroom. The grab rails in the shower had fittings that were coming away from the wall. The room is a wetroom and after our shower the toilet area was flooded. Luckily we didn't need to use this. Breakfast was weird. No-one to greet you or show you to your table. Choice of help yourself cereals etc and cooked breakfast. The staff were lacklustre. They looked worn out and unhappy. There was no cutlery, took 10 mins to poach 2 eggs. No butter, another 10 mins. Such unhappy staff. When leaving the room we had to ask the housekeeper to move her trolley out of the way as we couldn't get by in the wheelchair. This was done ungracefully. This hotel is not a cheap place to stay, it's in a great area for restaurants, the Crucible etc. It's in urgent need of a lick of paint and some repairs to room 527. The Italian barman was working twice as hard as most othe staff we encountered.…
Thank you to lead therapist Emma who gave me the most wonderful mum to be treatment. Also seniour Spa therapist zoe for my auntie's himalayan salt treatment. We felt so relaxed and enjoyed every minute. Thank you so much for a well needed relaxing day!
Spa day . Fire and ice. what a day, the treatments with Alex were out of this world. The afternoon tea was exceptional ! Thank you everyone... all this ...after our swim .sauna. aroma steam. coffee and relax. and don't forget to ask for your parking ticket ( Half price)